Split Aces Casino

Item: Split Aces Casino
Rating: 1
Author: Sharon D.

Split Aces Casino

The casino is terminated.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 18 reviews

1.7/10

18 reviews

Complaint Response 35 complaints

2 days avg. 35 complaints

What we like

Live chat available 24/7
Multiple payment methods
Mobile friendly design
Top tier software providers

What we don’t like

Withdrawal limits depending on deposit amount
Slow withdrawal timeframes

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Sharon D.

Split Aces Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.splitacescasino.com

Established

2018

Licences

Curacao Gaming Control Board

Company

Alpha Interactive Solutions N.V.

Affiliate Program

Split Aces Affiliates

Languages

Danish, English, Finnish, German, Italian, Norwegian, Spanish, French, Russian

Casino Type

Instant Play, Mobile, Crypto Casino

Deposit Methods

Payz, Maestro, MasterCard, Neteller, Paysafecard, Postepay, Visa, Przelewy24, Sofort, POLi, Giropay, EPS, Multibanco, QIWI, Trustly, Skrill, Bitcoin, TrustPay, Siru Mobile, UseMyServices, Easy EFT, Zimpler

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Maestro, MasterCard, Neteller, Visa, Skrill

Withdrawal Fees

Withdrawal Limit

EUR 5,000 per month

Currencies

Euros

Pending Time

5 days

Withdrawal Times

E-Wallets 24 hours
Bank Transfers 5 days
Card Payments 10 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

NetEnt, Betsoft, Play'n GO, NextGen Gaming, Playson, Mr. Slotty

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

Phone Support

+357 25 030456

FAQ Section

Suggest an edit

Split Aces Casino is a thrilling online casino with a games lobby full of slots, card games, table games and live games for anyone looking for added thrills. Members will be able to take advantage of multiple gaming providers here too as the casino hosts some of the biggest names around like NetEnt, Play’n GO, NextGen Gaming, Playson, Betsoft and Mr Slotty. The site can be reached in several languages and is available to play instantly through a web browser. Members can also log in and play through their mobile casino. Split Aces Casino is licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. The casino cannot accept players from the United States of America, Turkey, Israel and Singapore along with any other country which is prohibited by local laws. Players should make sure they check the gambling laws in their jurisdiction before attempting to register here.

Mobile Gaming

The casino also offers a selection of their games on the go for players wanting to log in through their mobile, smartphone and tablet devices. No app is required as games are optimized to use through a simple mobile browser.

Security and Fairness

When it comes to security the casino uses SSL encryption which protects personal details while in transit over the internet. Players financial and sensitive data are also kept secure at all times.

The casino also uses a truly random, sophisticated random number generator which is audited by Gaming Laboratories International. This is a third party auditor to confirm that the games are fair and true.

Support

Players who need help and assistance can use the casinos professional customer support team. They offer a friendly live chat facility which is open 24 hours a day, 7 days week. The casino also provides email and telephone support for players seeking additional help and for verification purposes.

Virtual Games

The casino offers a wide range of video slots where players can enjoy the newest and oldest releases from the likes of NetEnt, Play’n GO and NextGen Gaming. Games can be easily filtered by their provider which helps players browse easier or they can use the casinos search engine if they want to find their favourite games. Titles include the Sweet Alchemy Slot, Tiger’s Claw Slot, Fear the Zombies Slot, Hugo Goal Slot and Trump It Slot.

Players can also pick from some table games which includes variants of blackjack, roulette and some poker tables. Each game boasts different bet limits, so players can find something to suit them. Games include Neon Roulette, Blackjack Switch and Caribbean Poker.

Also found in the lobby are a number of video pokers like Jacks or Better, Deuces Wild and Double Joker Poker.

Other games include Action Games, Micro Bet Games and VIP Games.

Live Casino

Members looking to try out the live casino here can enjoy a range themed rooms from suppliers like Evolution Gaming and Extreme Live Gaming. Live dealers host games like Live Roulette, Live Blackjack and Live Casino Hold’Em.

Complaints

Read the complaints other players have left for Split Aces Casino. Learn more about complaints.

Show all complaints

Submit complaint

Delayed withdrawal of 100 euro

I put in a withdrawal around 29th February with split aces casino for €100 which isn’t a lot since I’ve put alot more than that in deposits which get deducted from my account quite quickly. I have been chatting to online live chat for 2 weeks now as I needed to send bank details again even though I did it before and now whenever I ask them when it’s it will be soon and using words like hopefully and should be as it’s unknown to them when it will arrive in my account! I just want my €100 is that bad to ask come on split aces do your job

Resolved

€100

Funds not paid

I made 1050 euro approved payment not received after over 2 weeks. When I ask customer services they are no help. They explain no pending payment. I have received payments from this casino before but this is the longest I have had to wait. Can you help .. I was a VIP user apparently, but this does not feel that way.

Resolved

€1,050

Withdrawal delays and issues

I requested a €1000 withdrawal over 2 weeks ago. Constantly use delay tactics and excuses not to pay out, have repeatedly asked for further documents from myself which I have submitted numerous times by both email and via direct chat but each time is met with further delays and obstacles. Have now told me that after 2 weeks of waiting they may have to begin withdrawal process from the beginning again. They have no intention of paying my winnings.

Resolved

€1,000

Delayed withdrawal of winnings

I have now been waiting close to three weeks for my withdrawal to appear in my bank account.

I won just over €2000 on the 29th November.

Having already passed verification - it has been 11 working days since I submitted the withdrawal but I've yet to see the winnings in my account.

Despite numerous reassurances from the team on Live Chat and via email that it has been processed - no one could give me a clear answer as to exactly when it was processed.

I look forward to a speedy resolution,

Andy

Resolved

€2,000

Withdrawal supposedly 'paid' but never received

I have won and withdrawn 500 euros. Sent verification which has all been accepted and was told my withdrawal had been sent and would take up to 5 days. I’m now on day 8 and when I ask they just keep telling me to wait or disconnect from the live help service. I have contacted my bank who have confirmed there is no payments pending. And the support staff just keep telling me there is nothing more to do but wait.

Resolved

€500

17 days and counting for withdrawal

I tried to post earlier and not sure if it came up.
I made my withdrawal 17 days ago,
It was approved last monday and was told it would take UP TO 5 working days. Now it's been 8 and their live chat hasnt got any sort of time frame for me. I'm puzzled as to how I've been told I'll have it last week and now they're not even certain if I'll have it this week.

Thanks in advance.

Resolved

€500

Withdrawal changed from 5000 euros to 1000 euros

Whilst playing on Split Aces I placed in the cash prizes for a tournament being run on their Book of Sun Multichance slot. As a result of taking part in this tournament my balance was €0 after using it all to place in the tournament.

After receiving my €500 cash reward I was able to raise this to a balance of €5000 which I requested a withdrawal for. This withdrawal was amended to be €1000 with a claim that VIP points were used to get the balance but it was all from the €500 cash prize. I've sent an email to the complaints team for Split Aces on November 25th with no response received to date.

Resolved

€5,000

500 withdrawal not coming

After depositing and winning with no breaches of their very numerous betting terms and conditions I made a withdrawal.
After a long drawn out verification procedure I assume which was meant to frustrate my verification accepted, so fine and then withdrawal approved again great assumed everything OK then.
However that was 12 days ago after speaking online to their customer service agents have been told various time frames and was told it was actually paid 12 days ago, however today when I questioned how it is not in account and that no bank transfer no matter what would take this long, it was said it was only paid today and will be in my account in another 3-5 working days.
Of course there's no evidence it has been paid, and that I'm not going to spend my life every 3-5 business days online been misled by customer services about something which has never been paid.

Resolved

$500

Withdrawal apparently sent but never received

I won €701 , after a very lengthy process of validation they said I could only have €100 because I won using bonus funds, this is simply not true! I won using my own deposited money!
So anyway, said €100 was apparently approved and sent to me on 29/10/19 and they said 5 business days, it has been five business days and still no measly €100 so not only did they steal €600 from me and tell lies as to why, I can’t get any of the very rude staff to explain why I don’t have the money they did agree to send me ?

Resolved

€228

Withdrawal still pending, no reply from Casino

I made a withdrawal on 22/10/19. The next day i received an email requesting documents, which i sent the same day. I received a phone verication call where i confirmed all of my details. I have since been on live chat to ask what is happening, they just ended my chat, i have sent numerous emails to the finance and support emails but nobody will respond.

Resolved

$200

Split Aces Casino Complaint Stats

Resolved 31 / 33

Avg. Amount $912

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

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Player Rating

1.7/10 ● 18 reviews

Top reviews from our players

robbybobby1

7 years ago

1/10

Nothing whatsoever! I have been lied to blatantly and been asked not to say anything in public if I want my money returned! What reputable company would do this?

They are operating without alicence in the UK. When I asked them to close my account and refund my deposit they said they would if I signed a disclaimer not to publicly criticise them. I agreed but two weeks later they still have not refunded my deposit. They are 100%corrupt and I will happily show the emails they sent me if required. Steer clear at all costs!

ding

7 years ago

1/10

No customer service. I needed immediate help. They answered after 2 days.

peteuk1250

7 years ago

1/10

Nothing - the casino is operated by thieves with really strange withdrawal rules.

A very dodgy casino. I deposited £180 and won £1750 and they would not let me withdraw. They told me that because my deposit was low, they would not let me withdraw it as it is not fair! I could not believe what I was hearing. It is a gambling site that actually restricts your winnings based on the amount that you deposit?! Avoid at all costs! They would not let me self-exclude, and kept talking to me really strange in the chat. I have today reported to the UKGC as this is not the way a casino should be operating in the UK. They are not governed by anyone either it appears, but they allow players to sign up and take your money, but not pay out....!! Weird!! I was so angry about this so I suggest you keep clear folks!

Leeksoup

8 years ago

1/10

Not much at all. If anything withdraws get approved or rejected pretty fast.

Appears to have a large selection of games but when you deposit all the net-ent, play'n go and next gen disappear. I proceeded to withdraw because of this. I had put €20 in but the minimum withdraw is €100 (about £90), so I had to try to get that. Luckily I did but I would avoid the casino at all costs. I am a player from the UK so it may change if from EU.

Annimousey

8 years ago

4/10

Good selection of games. Lots of different deposit methods.

The responsible gambling part of the website at the bottom of the site doesn't actually offer any tools to restrict your gambling. It simply lists ways to know if you have a gambling problem. The T&Cs say to get in touch with live chat if you want to self-exclude (this is hidden in the terms and hard to find!) I did this and was told that chat needed to be disconnected for the operator to do it. 3 days later and it hasn't been done. There also isn't a way to set a deposit limit. For me, responsible gambling tools are something that make or break a casino and unfortunately this broke it for me.

BobBob22

8 years ago

3/10

Site looks good and easy to navigate. Very generous welcome bonus, at first glance, with reasonable terms X20 wagering. But all is not as it seems.

Bonus terms are misleading. Maybe its only for UK players? So 40x wagering if from UK, written nice and clear in the terms, that's fine, but it states all games contribute 100% to wagering (which I assume is true for games available, can't find wagering progress) but strangely enough once registered all the mainstream providers disappear, (No NetEnt, Play N Go, NextGen).

I try the unfamiliar providers, first ten or so games I try, can't play with bonus funds, finally find a few games I can play (Fugaso & Boongo providers) with bonus funds, have a few spins, leave the game, can't open next one as have unfinished game, go back to previous game, not unfinished, lets me spin again, no win, money taken for spin, same error message, give up for a few hours. Go back and play some more, loads of errors on games, ask support, they open with a polite message asking what is wrong, then before i can type reply, another generic meesage saying 'can't help, site maintenance, come back in a few hours'!

I'm sure this is a nice casino for some players but would not recommend if from the UK until mainstream providers are available. Also, funds are in Euros, feel I've wasted £178 (200euro). I always accept I've lost when I deposit but at least expect to have a few hours of fun (bonus funds help prolong this) playing mainstream games as advertised on front page of site and common to most sites, but now stuck with a very limited selection of unfamiliar games I can play with, and my deposit is locked into a bonus (which I believe has 24k of wagering to complete, but can't confirm).

mrdkhej

8 years ago

1/10

The interface is deacent and the search for games seems quick. They have playson which i enjoy.

I deposited 25EUR and was lucky enough to get sum wins up to 850EUR. This was the point where I got aware that if you have not deposited at least 200EUR, you can only withdraw a max of 10 times you deposit. This leave me with 600EUR that the live staff AGREED was worth 0EUR. THIS IS EVEN THOUGH I HAD NO DEPOSIT BONUS - NO DEPOSIT BONUS - IT WAS RAW MONEY. So if you deposit 25 eur and win a huge jackpot of 250.000 or likewise, be aware that you can only withdraw 10 times deposit. I have played online casinos for 100k+ and never ran into such withdrawal rules when no bonuses or likewise are applied.

Smedleyuk

8 years ago

8/10

Has quite a good selection of games, 247 live support, site easy to navigate, nice welcome bonus, quick to verify documents and process withdrawal - just waiting for funds to hit my account.

Read the T&C’s carefully before depositing or accepting bonus. Some unusual terms around withdrawal limits based on how much you have deposited in total. If less than 200, you are limited to x10 last deposit amount.