Page 2 – Player Reviews for SpinUp Casino

I asked them to close my account. Since then they've taken over £30 from my account for 'non GBP transactions'
Every deposit I made was in GBP. It also doesn't say anywhere that you'll be charged for depositing. I've emailed twice and been ignored when asking for it to be refunded. It's theft as far as I'm concerned.

Truly dreadful. Dull casino that is so boring. Software is not intuitive. Dealers don't know anything about the software because they are working for multiple casinos on the same website, so they don't have a clue about what options should be on the system. It really is not pleasant to spend time on there I simply don't know how they can make a casino so dull. It shouldn't be possible.

Can't seem to withdraw my deposit either for some reason. Will give it another day, but I really do want to spend another minute on this dull website. You cannot see the tables, until after you have made a deposit. You get thrown out of the room after about 60 seconds if you don't place a bet. Just s****** all arounds.

Bonus appears great, but the wagering requirement makes them completely pointless.

The big bonuses tempt players in but the reality is that the potential winnings are next to nothing. Avoid

Please please please read the t&cs as they are awful.
Unless u deposit €200 u can only withdraw 10x your deposit. And any bet that matches or exceeds 30% of your deposit will void any winnings. I learnt this the hard way deposited €40 managed a huge €15000 win but ended up with my €40 back. Avoid at all costs people!!

okay selection of slots that's about it to be honest

I requested a self exclusion via live chat and was firstly told to contact support email, I emailed with them but had no response. 2 days later went back on live chat and requested a permanent self exclusion, it appeared to be done ( despite being told the first time that it couldn't be done on chat, after been quizzed about why I wanted to enter the exclusion and with no gamestop info or advice it was very very quickly ( usually some forms ect need to be filled out, so usually a few minutes at least) " excluded.
I felt that unsure that I then asked " can I reopen account" to be told i could if i emailed support ,I really feel this site should not be allowed to operate in the UK if it cant get important things like a self exclusion correct

The 300% bonus you get on your first deposit is good.

When you play with bonus money you can only play at like 5% of the slots on the site. And those slots are really bad. Missing alot of the big providers aswell. Had a really bad time here when it comes to playing with bonus money.

Great bonuses and great selection of games!!! The design is super super fun. I liked playing there a lot.

I must said that Spinup casino in one of the best casinos I have ever played. They have many different providers and tons of games. I read that Customer service is slow, but not in my case. It always take just a minute and they answer, they are quick and nice with players. Huge welcome bonus and not the biggest wager. And for everybody's secure payouts, they call you for verification and that's very good.

I just missed some of the new games. And there are no Microsoft games

The website has been online every time I've tried to access it.

The range of advertised games changes once you've logged in. No NetEnt games in the UK.

Withdrawals seem to take FOREVER - I'm not confident that I'm ever going to receive the money they owe me. Not a great range of withdrawal options, for what good they are.

Customer service on live chat are very quick to answer but rarely able to help meaningfully with account queries.

NetEnt is the best available casino provider at SpinUp Casino

Welcome Bonus is not able to use on NetEnt!
Huge wagering of bonus amount with 300% (4 times the WR!)
Cap at withdrawals when using a bonus!
Requested a closure and just after the 3rd request it got closed!
Curacao license - please do not count with the money at a possible withdrawal request.