SpinUp Casino

After initially using the site, I informed them I had a gambling issue and requested to self exclude. This was ignored and then I got lured back in by free bonus money.
Then I ended up spending more than I can afford again. This happened again, with free bonus money added.
Shockingly, when I emailed them about this I received no response at all and the account was still open.
I cannot believe that they show such disregard for those that tell them they have a problem with gambling and wish to self exclude.

NOTHING AT ALL!
If i could give this casino no stars..Then that's what they would be getting
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WARNING DO NOT Sign up here!! Especially with any bonuses. As you wont be allowed to use your bonus to play on any of the big name vendors/software. Leaving you only able to use your bonus on about %5 of their < content removed > slots thanks to their deceiving advertising, Make sure to read all the fine print in terms and conditions. or you will no doubt be scammed by them, in some way

Don't place any bet higher than 20 percent of the amount you deposit or they can withhold/remove your winnings
Any free spin bonus you take, you will then have to deposit 50 euro within 4 days or they can withhold/remove your winnings

Customer support is nothing short of pathetic. You could be in live chat then its like they just vanish.. leaving you waiting for many minute before they decide to return or respond or be lucky if they return at all

The Lagging website constantly freezes in the lobby.. All the slots stutter,crash,reels spin for a minute before stopping
There's nowhere to check on your wagering progress for bonuses..so you have to contact support to find out (Ridiculous)
There's nowhere on the the site for you to upload your Documents for verification or any information regarding it

This place is without a doubt the worst online casino experience I have come across
I don't even know how a place like this can even still be operating.. Because they sure don't deserve to be
Shame on you Spin Up Casino!

Great site, great games, staff on chat very helpful.
Had a few dealings with Rachel, she is very friendly, very helpful and get things done.
Have enjoyed my experience so far apart from the negatives

Crazy withdrawal limits only 5000€ in a 30 day timeframe, seems to take much longer than other online sites to approve and process a withdrawal other than that all good

Nothing about this casino is good below are list of negative factors. Poor selection of slots, links on the site do not take you to he correct location, customer chat can not deal with issues which will result in you taking money from your account, no phone numbers to phone, emails are not answered in an appropriate time frame.

As above also I would like to add that this casino uses popular scamming methods. I'll expand if you get a scamming email and click onto a link it will not take you to your desired location as its sole purpose is to get your money. I clicked on nearlly every link and they all took me to the slots and not their intended location.

Good friendly staff.
Always pay out within time frames.
Good selection of games.
Support quick to reply and reassure.
VIP Managers are a god send (Rachel)

Time it takes to withdraw. Make its same day spinup and you are onto the perfect casino. And increase the monthly limit. Probs puts people off playing

The website has been online every time I've tried to access it. The range of advertised games changes once you've logged in. verification takes long time.

Nothing the casino is a disgrace. There is no good thing to say about this casino. It’s has no positive aspects and treats it’s customers disgusting. Avoid this casino at all costs. There is no customer service and you can’t even close your account. I have an open complaint with them

There is very few games you can play. They give you bonuses you don’t want and can’t withdraw until you’ve played through a 40x wagering requirement and then when you do play through the requirement and actually manage to win something they void your withdrawal and say it’s been because of ‘irregular play’ even though you read the terms and conditions thoroughly. They are an ABSOLUTE DISGRACE. AVOID they are not worth wasting your money on.

Offered free spins upon registering then told me i cant have the as i dont have a code!!! When speaking to an advisor he was really rude as all he wanted me to do want deposit funds and even ended the chat session

Great bonuses and great selection of games!! This casino have wide various slots and table games all of them very stunning . The design is super super fun, bonus you get on your first deposit is good.

I just missed some of the new games. When you play with bonus money you can only play at like 5% of the slots on the site. And those slots are really bad.

The only real positive about this casino site is that they have some less common game providers; this means that you'll get to play some games that you might not find elsewhere.

Registered in Curacao and are not UKGC safe. Have a whole bunch of conditions around "irregular" plays, you can't make a bet more than 30% of your deposit and this includes buying access to the bonus games. Doing this will void any withdrawal. Generally non-responsive customer service (live chat takes ages to respond, email support days, withdrawals take weeks). As noted in the short review, heavily location restricted. They also make it very difficult to close your account and don't provide any way of setting your own limits on the site, everything must be done through chat/support emails which wouldn't be a problem except they are very very slow. Wagering requirements are higher than normal.