Page 3 – Player Reviews for Smart Live Gaming Casino

What a let down, was thinking more in hope than reality that smartlive were taking owing loads of money to customers seriously, the withdrawal form was filled in over 48 hours ago and no response!

I will be contacting action fraud tomorrow with details of the withdrawal form, as its very wrong to be getting customers to fill in bank details with no intention to pay!

Great work from blackjack and Dave! Cheers lads if there is Anything I can do direct message me!

It's time to pull together now and get our money paid!

Action Fraud now have the financial details of the company and the current CEO's details, with thanks from Dave Kumar.

I have heard nothing further from smartlive myself since the withdrawal page was posted and original email saying they would be in touch within 48 hours, which has obviously passed, so this could be worthless I'm afraid..

Anyone else got anything new?

Thanks for everyones input over the past weeks.

I have now filled out a withdrawal form and received an email back from [email protected] saying:

Thank you for contacting us.We have received your message and will respond to you within 48 hours (Monday-Friday).

At least I feel that there might be some hope after all.

I may of course be disappointed once more but at least I can look forward over the next few days to just a glimmer of a resolution and hopefully the return of my money.

I'll let you know if there are any developments.

colwol

What do we all make of this latest website and the withdrawal form? Is it genuine progress or just another twist in the tale?

I can't see any mention of the a guaranteed call back within 48 hour and there seems no means of contacting them. I know that the GamblingCommission seems to have washed their hands of us now that the licenses have been handed back. There must be questions about how they "control" this industry.

I'm worried about not getting my money back (a not inconsiderable sum) but I'm beginning to think that achieving our objective of justice seems to bea long and winding road with no certainly of successfully reaching our destination.
colwol

Smart Live Website now up. Has a "withdraw request form" that you can fill out to input bank details as GC promised. Once filled out they say they will contact within 48 hours (Mon-Fri) to advise of next steps. So get on now and fill in details.

Greig

Website now down! Well for me anyway! Might be useful to check!

Greig

Seriously what is going on with this casino! They owe me £1085 and others! Gambling commission don't wanna know! Fraud squad but will they recover all peoples money! They are still active on companies house records.

Still waiting on my 2700 withdrawal made 15th June no response of smart live I've filed a fraud as people advised and contact uk gambling commission hopefully we all get paid what we are owed

I have been trying to withdraw £1,300 fromSLG since the 8th July. On chat they fob you off with things like "its not in my pay scale" or we will send you an e-mail to confirm your withdrawal.

I have tried phoning them many times and have never yet got through. I took the advice of Dave and reported the site to actionfraud.police.uk. they were very helpful and also advised me to get in touch with the gambling commission. I will let you all know the outcome. I am not holding out any hope of receiving my money.

As I mentioned before, I sugget affected people stop them being struck off. Check out the following to find out how: https://www.gov.uk/object-to-a-limited-company-being-struck-off

Complain about "SMART TV UK LIMITED". This one is applying to be struck off and if this happens it may influence your ability to get your money back. I am not sure though since - as I said before - there are two other holding companies invovled.

Action Fraud Report now submitted. Advice from Ryan backed up with the live chat on the site told me I was doing the right thing. Here's to getting our money back and these crooks put in their place.

Cheers for the update Dave. Sorry everyone, that number is0300 123 2040 or just do it online at actionfraud.police.uk. It takes about 10 mins to do a report and has to be well worth it to bring this CEO and company to justice, right? We literally have nothing left to lose. Cheers all for the messages so far..

Update:
My complaint is being processed with Action Fraud now - it takes up to 28 days to conclude but they are already asking for me to upload emails, communications with Smartlive and screenshots so gather up all your evidence - you will get a national crime reference number and password to do this. We now have the full power of the law working for us and are finally being taken seriously I hope..
Keep the faith all, lets get our money back..!

Ryan

To those reporting them to Action Fraud, the CEO is called Alexader Leese. Although Companies House seems to indicate he stepped down in January, this is not true.

Three separate companies are involved:

SMART TV UK LIMITED (the only one which Alex Leese is still listed as director. He has applied to have it striken off. Those owed money should complain about this as well as reporting them to Action Fraud. This could prevent them being striken off and taking a step closer to avoiding responsibility.

SMART TV BROADCASTING LIMITED and SMART GAMING LIMITED - supposedly a new director started with these two in January, but at their headquarters Alexander Leese has been running the show. I do not know if the other person exists as this can be faked on such records (no identification is required when registering).

What a truly awful casino! From the non customer service to now the non payment of my withdrawals totaling £1085! I spoke to the UK gambling commission many times after I made my withdrawals on July 10th as I was concerned that people had withdrawals from mid June still pending! Finally after weeks of non payments the U.K. Gambling commission took the action of suspending licence! But now smartlive aren't operating and it looks unlikely anyone will get there money! If they don't surely this is a huge legal issue as the owe thousands! We can't let them get away with this.


Update #1
Did the report to action fraud! This company owes thousands it seems ?!? Can we do anymore ?

Update #2:
Does anyone feel the national press would be interested in this! As its 1000s that are owed?

The worst betting site I've used. Fortunately I only had a small amount to withdraw (£60) Obviously not received it and judging by the comment below they look like they're doing a runner. Hope they land themselves in jail.

Lots of bonuses, constantly get emails with deposit bonuses

Terrible customer services. Impossible to withdraw funds. Happy to take your money for deposits but don't pay out winning. I attempted to phone, email and live chat the business to find out why my withdrawal since 05.07.16 is still pending. But got a different excuse each time. I even went to their offices in Holborn to get answers but the gave me some rubbish answers instead.

Decided to take legal action by going to the small claims court and make a formal complaint to the gambling commission.

Got this email today:

"The Gambling Commission has commenced a review under section 116 of the Gambling Act 2005 (the Act) and, under section 118 of the Act, has decided to suspend Operating Licence No 000-002715-R-103240-011 Combined Remote Operating Licence and 002715-N-104517-010 General Betting Standard Operating Licence held by Smart TV Broadcasting Limited whilst that review takes place.

The Commission has decided to commence a review because it suspects that Smart TV Broadcasting Limited (the Licensee) is unsuitable to carry on the licensed activities (section 120(1)(d) of the Act) and considers it appropriate to suspend the licences with immediate effect pending the conclusion of the review.

In accordance with section 118(4)(c) of the Act the Licensee is authorized to settle any outstanding winning bets that it has accepted in reliance on the above operating licences and return any outstanding balances to customers.

The suspension is an interim measure, the need for which will be kept under consideration whilst the review takes place.

We are aware that there are currently customers who have outstanding balances in their accounts with the operator. Regrettably, at this point we have no further information on the position of customer funds."

I would high recommend that anyone who is outstanding winning to withdraw ASAP and start legal proceeding through small claims court. They have 19 days to respond from the date of action. The revived my court letter today so they have 14 days to pay my withdrawal, court fees and interest.

I have about 10000 $ and pending withdrawals 13 days, no phone works, even live chat most of time not work, what legal action i shall do. Im outside uk

So after SLG telling us that withdrawals are being processed and there are no problems with their suitability to provide the service:

Here is the news we expected but dreaded :

The U.K. GC has suspended the SLG gambling licence for suitability review:

http://www.gamblingcommission.gov.uk/Press/2016/Interim-suspension-of-operating-licence-Smart-TV-Broadcasting-Limited-Plc-trading-as-Smart-TV-Broadcasting-Limited.aspx

Official link.
Why were you still accepting bets smart live? We want our withdrawals/ balances paid back!

No further news as yet, however doesn't look good for our withdrawals. The phone line is now confirmed out of use by chat staff this afternoon.

Gutted and hopeful. If anyone else has an update if they received there payments please be kind enough to let us know. I think it's over

Regards

I have been a member of Smart Life Casino for many years and for most of the time as a VIP. I am supposed to enjoy fast payouts and the services of a VIP manager. This week they seem to have stopped making payments but have taken deposits this week. Despite numerous attempts by various methods I cannot establish contact with them. As I have £8500 on balance with them I am becoming very nervous. Roulette does not appear to be operating tonight! Does anyone know what is what is happening? colwol

Very dodgy company. Has no regard for employees or customers. To all who have not been paid, I suggest you prepare to launch legal action if possible. There will surely be enough of you to be able to take them on if you work together.

I can see from looking at their publicly accessible online records that they are lying about when management positions have changed. Personally, I can think of no legitimate reason to do that. It makes me very suspicious due to my experiences of other companies who have done such things. This suspicion is compounded by the poor state of their publicly accessible accounts. I wonder what is going on here...

Totally lost all trust in this site/company, my withdrawal is still pending and it's been over three weeks and more and more complaints are popping up from other players saying they're having the run around with their withdrawals also :(

Smart live casino www.smartlivecasino.com

Hi I would like to let everyone know about my experience with this casino. I was a member of this casino for 9 years played regularly and became a Vip member which gave me benefits, such as instant payouts cashback and large bounses (which I don't play with as I don't like wager requirements).

A few times I had won big money but always ended up spending it again before I withdrawn, now and again when I won smaller amounts I would withdraw with no problems money usually left my account withing hours. However recently I won £20,000 playing live roulette and for once I didn't want to blow it all as that is a lot of money to me, I was so excited couldn't wait to see all the money in my account. I withdraw the money on the 3rd of February and sent my vip manager an email asking him to process it straight away, which he replied yes he will process it to the withdrawal team. The next day I went into my account and the money was still there, so I thought okay I'll give it till tonight, checked again but it was still in my account.

Well 12 days had went passed and the money was still in my account. And I had called and emailed various times each time I was told it will be processed tomorrow, on the 15th of February I receive an email to say my account is under review, I didn't understand why but I was told I had to wait to hear from upper management, now with all that money sitting in my account I just wanted to spent it so over the next week I cancelled my withdrawal and put £3000 of it into my account and lost it all in kept going like this all week till I final had spent the lot. When all the money had gone I receive a email from upper management to tell me that my account has passed the review, now if I had still had that £20,000 in my account I'm sure they would have found some way to close it down so they wouldn't have to pay out. It makes me sick thinking about what I did, and how it was treated after 9 years of beening with this casino

Absolutely nothing what so ever! Please avoid Smart Live Gaming casino as they rip people off!

I won £900 on the slots partially from there sign up bonus but also partially from £10 that I deposited! They ran me round in circles trying to withdraw my winnings sending them various different types of identification! Eventually tonight I got a phone call from them telling me that my winnings would be deducted leaving me with a final amount of £60! And for me to be able to withdraw the £60 I need to deposit another £10 from my bank account!

This company is one big scam and needs shut down! AVOID IT LIKE THE PLAGUE if you value your bank account balance!
I'll be speaking to my Barister tomorrow to see where I stand on the matter as this is a total p*ss take!

Also I can't rate the site 0 stars as 1 is the minimum I can rate it before they publish this review!

They said they wouldn't give my winnings because I lost UKASH voucher receipt. They ask for UKASH screenshot.. I mean who does ask that? I have been gambling for 8 years with over 100 bookies never heard or seen anything like this. WATCH OUT THEY'RE SCAMS.

Smart live casinos has a lot of portals supporting their casino but one of the major ones is the net ent and they also have a roulette app on iphone which takes us directly to the casinos site. good thing was that they had in instant play mode. They have an exceptionally good looking site. They had a no deposit bonus but only through invitation so i had no invitation so i was not actually eligible for this bonus.

So i made a deposit through neteller because they had en offer for deposits through neteller. And i ignored it further because it turned out to be a match up bonus which i genuinely do not care about. I deposited 35 through it and was ready to start with the games. Their instant play mode is one of the fastest and it was close to 32 red one because it was the fastest casino i had played on. I started with the lost island game and it is a classic slot. I was betting the minimum but no luck here and only got a couple of features and then opened pirates of gold. i was already doubting my decision of joining this casino because so far i had got nothing and my balance was down by 28 and only had 17 left in my account.

They had a lot of offers for the users but what i was looking for was something like a no deposit or a free play so that i could get an idea about the casino then continue with real money if i want to . Slots like net ent and terminator were very nice but not enough to keep me in the game for long. I lost the money i had deposited in a couple of hours and i think i should have just stuck with the net ent games. I would give them 5 out of 10 and not a very nice casino for me.

This casino has been developed by the one and only net ent software and net ent is one of the best in the world . Bet soft is also affiliated with this casino and other numerous soft wares bu my decision was based on net ent alone . Because they provide a very large variety of games.

They have the best and a very industrial looking site and the outlook will tell you how good they must be. I got a 100% match up bonus on the first deposit that i did on this casino site and i did not care about the bonus because they have one of my favorite games and moreover i use bonus money very often. I love the fact how the casinos
every time says that u are now entering Malta jurisdiction i mean the site is just so magnificent. I started with twin spin and i was betting 0.50 per spin and nothing happened for at least 9 or 10 spins and i was a bit nervous so i left this game and went to Frankenstein which is one of the finest games in the industry according to me
there free spins paid me some money and i was back on creak even point and i did not see anything coming in the slots so i shifted to table games.

I played black jack for some time but did not win as much as i had expected because black jack and poker are my favorite card games and then shifted to hold em and their i won some really good money and managed to turn 40$ deposit into 150$ in 2 days only. No bad beats no insane variance just sheer talent was winning and it was one of my best experiences. I requested a withdrawal and it took a couple of days and that is the only thing they need to work on. Cheers

Smart Live casino using games from different software providers like net entertainment and betsoft, plus few others, but generally this software's not so important for me, if casino have games from net entertainment, count me in as a fan of this casino, of course in case this is good casino.

My best session in Smart Live casino was played without any bonus for my deposit and it is strange because i am rare play without any bonus, and it is strange because most times when i play without bonus i am just losing and did not withdraw anything, so i think this session in smart live casino was one of the best in my life when i play without any bonus.

I start playing with 50$ deposit and like i said i did not get any bonus, so i did not have any boost to this money and of course when i am playing without any bonus i am never go mad and bet high. I start from alien robots, i am already told on forum that i am fan of this game, i really love it. I played with 0.6 bets and get 3 UFO's that was neeeded to get 10 freespins quite fast, about in 60 spins and for this video slot it is really fast, since sometimes i had 300-400 spins without freespins feature. Feature paid me not very well, but something like x 100 total bet, and i left this game with some profit. Next game and last game in my playing session was jack and beanstal, and there was everything easy. I get freespins with 4 chests, but as you know in this game number of scatters did not decide anything, for 3+ you just get feature. In feature i collect 9 keys on 8 spin and get expanding wild, i was able to land 3 of this wilds, and in total win 250$.

So it was 350$ payout and I get it without any hassles or problems from Smart Live casino, but it took two days, it is not very fast.
7 stars for Smart Live casino.

This offers to players games from Betsoft and Net entertainment, but for me of course was important that they had net entertainment games.

I decide to give this casino a go, because they offer to new players 100 % bonus on first deposit, and i was happy to get this bonus.

I make 40 $ deposit, and start playing with 80$. I am of course like net entertainment games fun start playing different slots, but i am remember that i had nice playtime on victorious - nice 243 lines slot, it is nice because it is medium variance, and apart of this all thunderstruck II it have no any stacked wilds, and freespins are just regular x 3 multiplier, but i love play this games. I upped on this slot to 200 $ and after it decide to give a go to dead or alive, got nice line win which boost me to 230 $ and somehow i decide to leave this slot, 30 $ profit this is pretty nice, and not needed to spin it in waiting of something really big.

After this I try few more slots, and finish wagering requirements with 270 $ on my balance, nice profit from 40 $ deposit, and i request withdrawal, asking live chat where to send my documents. I send my ID and utility bill, and it was accepted in 24 hours. And on next day after it i got money on my Skrill account. Nice withdrawal speed, not lightning of course, but at least they pay without headache like this goldbet, and I was happy.

Smart Live casino has a lot of complaints here, and I did not know why. But at least most of them resolved successfully, and moreover I have no any problems at this casino. For me this is good casino, but you can decide yourself of course.

I am registered player there long time ago but never deposited there and I don’t know why, well maybe I was not that much in the Netent gaming. So few days I go I contact the support to tell me am I eligible for the welcome bonus, well in my case first deposit and yes I was because I have never deposited there.

The minimum deposit you need to do is 10 euros which is fair and you can get 100% match like I did. I really like the look of the site, the graphics, bonuses and chat support I will give them 8/10 because you don’t wait them to answer you like other casinos and they are nice. So I deposited only 10 euros so I was playing with 20 euros.

I start playing Secret of Stones slot, just because I didn’t played long time ago and I know that if you hit the free spins features you can win really big with this game. I was hitting small amounts so I switched the game to Starburst. Starburst gave me 20 euros from several spins so I was on good way to wager the bonus, because I had 40 euros and 40 euros it’s different to play then 20 euros.

Then I played Gonzo Quest but didn’t make me anything big, actually I lost half of the money and then I played Fruit case. In this game I had very good luck at other casino even won 100 euros when I hit the oranges from 1 spin, although it’s really hard to catch the orange features. I played for a while, well maybe 2 hours and lost the money.

The next day I got 10 free spins from them, but even when I wasn’t a depositor here they were giving me free spins from time to time. I saw all the complaints here but also there are satisfied customers also, but my opinion is that I will deposit again here soon, because I like the casino.

Horrible casino, won 6000 on slots and they refused to pay because my husband had claimed a bonus 4 years ago, they are rude and just plain cheats, they called me on the phone to check if I knew all the slots I have been playing etc, their customer complaints system is just awful, just don't even think of playing there, they told me that they would give me back my 250 deposit that I used to win and after 10 days no sign of that!