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Smart Live Gaming Casino is closed, please try these instead:

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Smart Live Gaming Casino

Player Rating 77 reviews
1.6/10
77 reviews
Complaint Response 72 complaints
4 days avg. 72 complaints
What we like
  • Variety of games from well-known software providers
  • Number of deposit methods available
  • Available in Instant Play and Mobile versions
  • Customer support 24/7 via live chat, e-mail and phone
  • Audited by the third party regularly
  • SSL encryption
What we don’t like
  • Restricted to US players
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Smart Live Gaming Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.smartlivegaming.com
Established
2007
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, Japanese
Casino Type
Instant Play, Mobile

Smart Live Gaming is the UK’s leading live casino, sports betting, and overall online gambling operator. This online casino offers players the thrill of playing in their live casino as well as to enjoy a large number of video slots from some of the world’s best providers, such as NetEnt, Microgaming and Betsoft. The casino is licensed and regulated by the government of Malta and the UK Gambling Commission. 

Mobile Gaming

Players can get the Smart Live Gaming Casino mobile app on AppStore or Google Play depending on the device they are using and enjoy the latest casino games on the go, anytime and anywhere. And if you’re by your desktop, players can simply scan the barcode and receive the download link imediatelly.

Security and Fairness

The casino’s gaming software employs the most modern encryption and security techniques to ensure safe and secure money transfers. All transactional data is SSL encrypted.

Furthermore, their games are provided regularly audited and tested for fairness by third party authority.

StallCation

Complaints

Read the complaints other players have left for Smart Live Gaming Casino. Learn more about complaints.

Show all complaints
Smart Live Gaming Casino - After 11 Weeks still no pay
On the 24 th of May 2016 I deposited £200 and received a £200 bonus. I played slots varying my bet sizes between £18 and £10. This was well within the stipulated terms for the promotion that I participated in. I went on a winning streak and ended up cashing out £3770 after going well over the wagering requirement. Soon after I was asked to provide documents. They were accepted and I was asked to take a phone call which I did. Everything seemed fine and I was told the withdrawal would be processed. Fast forward a few months and I am yet to receive a penny. I have been emailing and speaking to live chat but they do not help. I received the following email in response on the 27 th of July: ##- Please type your reply above this line -## Dear Rory, Thank you for choosing Smart Live. We are writing in regards of your pending withdrawal. Please be advised that we would like to express our sincere apologies in regards of the delay and the inconvenience in processing your withdrawal. We regret to inform you, however, that we have not yet completed your request and can assure you that your withdrawal is going to be processed as soon as possible. While the best efforts are taken to minimize the time of processing your withdrawal request, on this particular occasion we have failed to deliver on our commitment of processing all withdrawals within our 3-5 day time frame. In this regard, we kindly ask you to consider the possibility of your pending withdrawal transaction taking some more time to be processed. We realize our failure to deliver on the time frame, presented in our conditions, it may not take this much time, however you are kindly requested to bear with us, while we are working on resolving your request. We appreciate your understanding and cooperation trough this regard and we assured that your request is being handled accordingly, Once again we would like to express our sincere apologies for the delay and the inconvenience. Should you require any further assistance in this regard, please do not hesitate to contact us through any of our official channels: Live Chat +44 (0)800 2798 510 [email protected] If you have any other queries or concerns, please feel free to contact us, we will be delighted to help. We are available 24/7 via online chat or email.  Your reference number is 86197. Kind Regards, SLG Customer Service Team  Even since this email they have taken considerably longer than 3-5 working days to do anything. I want to avoid having to take Smart Live Casino to court in the UK if possible. So I’m really hoping we can come to a resolution via your mediation service. It’s been months since my original withdrawal so I felt like I had no options other than to escalate the issue to here. Thanks for your time
staus Unresolved
£3770

Complaint Statistics

Resolved 29
Avg. Amount $ 3,727
Avg. Complaint Duration 17 days
Avg. Response Time 4 days

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Player rating
1.6/10 77 reviews

Top reviews from our players

I got the following response today from Companies House and am not really sure what I can do next and whether this one is the company that owes me the money. They may be just too SMART for me!
SMART TV UK LIMITED - 06092586

Unfortunately we are unable to register your objection without documentary evidence to show you are actively pursuing the company. We will accept the following as evidence: invoices, court documents or general correspondence (letters, e-mails) between you and the company showing that you are actively pursuing them. On receipt of this information, I will consider whether your objection can be maintained. All evidence must be dated within the last 6 months and must show the full limited company name, as shown on our records.
I have placed a temporary hold of 14 days from today on dissolution action.If no reply is received dissolution action will resume after this period, which may result in the company being struck off the register.

I would be grateful if you could confirm whether you would be agreeable for your identity, as the objector, to be disclosed.
SMART TV BROADCASTING LIMITED
SMART GAMING LIMITED

Unfortunately there is no current dissolution action against the company; therefore we cannot accept your objection at this time.
Please check on the status of the company in approximately 4 weeks time.If dissolution action has commenced, please contact us again, providing current documentary evidence of any action that is being taken against the company. On receipt of this information, we will consider whether your objection can be lodged.
All evidence must be dated within the last 6 months and must show the full limited company name.

Done everything people have said to do seem to be getting no further answers tho. Has anyone heard any news?

I think as said before we need to collate a list of everyone who is owed money. We can then take legal action as a group with this. In the mean time I'm sure with effort from everyone we can socially destroy all involved in the ownership of said websites. This way we know that if we gamble its safe to play and we know we will get our funds back in the future.

I have spoke to the UKGC and they have advised that IF no one gets paid then everyone that is or has been part of smart live gaming will never get a licence to trade again.

So in light of that we may be onto a winner here (pardon the pun).

Thank you SmartInsider for the very informative review. It fills in a lot of the blanks in this tale of deceit and fraud. Sorry that you and the staff have also suffered. Let us hope that we can eventually bring these crooks to justice.

Dear All, I am an insider. A former employee of Smart Live Casino. I will confirm some facts which may assist you all in your further actions: 1) The Owner of the Business is in fact Mr Kasim Garipoglu and has been trying to hide this fact, he has other businesses in London search it up he is trying to hide it now . Alex Leese was the CEO and at the end of July resigned without any notice (yes directorships say 1st of Jan - more fraud). 2) Almost 50 Employees did not receive wages for 2-6 weeks depending how much lies they believed from management, no Redundancy pay, no Holiday Pay, employees who have worked and have been left literally on the street some have worked for 5+ years here. Just share what you need to help you. We are in the same boat as yourselves the customers.

I've just recovered the promotional email sent out to all UK customers from smartlive gaming offering up a 100% deposit match bonus on the 5th August 2016 at 07:57am the Day the UKGC announced the tempory suspension of their remote gaming license : I:E online gaming, slots and live casino. Now this suspention they would have been aware of prior to this. So proof is in the email fraud has been committed. I suggest you guy's recover this for your own referrence in pursuance of justice.

This is vital for me as I took the bonus and won £2300 after completing the wagering requirments and asked to withdraw that amount.. May be for some others too.

Anyhow if you have microsoft outlook. Go to your deleted folder if you think you deleted the email and click on recover link. Type Smartlive in the search bar. Tick the relevent email and recover at the top of the page. This will recover the email back to your inbox.

Hope this helps!

Just a note: From what I have seen, it is Smart TV UK Limited (06092586) which has an active proposal to be stricken off, not Smart TV Broadcasting Limited (05849825). They are certainly directly connected so it may well be part of the overall fraud.This is why I intially suggested reporting it. However, if you simply report Smart TV Broadcasting Limited then surely this will not mean anything...

I think the best way forward with Company's House is for one email followed up by a phone call objecting to Smart TV Broadcasting Limited with an account of all the customers who are owed money and how much as induvidual emails are just not going to get the message across given how many businesses there are in the UK and staffing Companies house have they just wont have enough time to collate all the data themselves or wont be bothered.

If you require and are happy for me to proceed drop me a PM and how much you are owed UK or overeas and then I shall collate all the data send them an email with the info and how bad it is and provide them with Smart TV Broadcastings Limited Lack of action to date and hopefully they will listen.

Sometimes one constructive message is more effective than hundreds!

Please let's not give up! Let's do all we can to get OUR money from these scumbags! Smart live TV LTD! I'm owed £1085 Nd look like so many others owed money too! It's too much money to give up on!

Any advice on what else to do, please inbox me! Maybe get press, TV involved! I've done the form online (fraudulent it seems) 0303-123-4500 companies house to Make sure smartlive TV LTD don't get struck off , have a crime number with action fraud police!

What concerns me is the clock is ticking and we are no nearer to getting OUR money! Money we work hard for! What I did is visualise 1085 of cash on a table it's worth fighting for! Especially as some poor people owed 3k plus. This is a disgrace and who ever is responsible needs to pay out!

Thanks in advance for any inbox messages! It's time to all pull together!

Nothing, company owners are thieving ba******. Total disregard for customers.

We all know that, they have held OUR money now for some months. I have totally now lost faith with getting anything back. I am owed £3500.

Filled out the 'account withdrawal form' which was posted last week. Same as the others with no reply, even though should have been within 48hours.
Anyone had any luck to shed some sign of hope on this?!

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