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Slots Angel Casino

Item: Slots Angel Casino
Rating: 1
Author: Sharon D.

Player Rating 4 reviews

1/10

4 reviews

Complaint Response 2 complaints

16 hours avg. 2 complaints

What we like

Top-tier software suppliers
Mobile-friendly
UK Gambling Commission licence
Audited by GLI

What we don’t like

No live chat support

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Sharon D.

Slots Angel Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.slotsangel.com

Established

2015

Licences

UK Gambling Commission

Company

Grand Battery Holdings Limited

Affiliate Program

Tau Affiliate

Languages

English

Casino Type

Instant Play, Mobile

Slots Angel Casino is a online casino that provides players with a wide range of games on any device. These include favourites from Dragonfish, 888, NetEnt, NextGen Gaming, WMS, and IGT. The casino’s simple instant-play interface is designed to give players easy access to any game. Slots Angel Casino holds licenses from the governments of the United Kingdom and Gibraltar.

Restricted Countries and Territories

Due to legal restrictions, Angel Slots Casino is available only to UK players. Bettors from other countries won't be allowed to register an account here.

Mobile Gaming

Many of Slots Angel Casino’s games are available to both players at home and on the go. The casino’s website is created with HTML5 so it works with almost any modern browser, regardless of whether it’s on a computer, smartphone, or tablet. No app download is needed.

Security and Fairness

Slots Angel Casino complies fully with the strict security standards of the UK Gambling Commission. In particular, they safeguard player information through the use of SSL encryption. This prevents anyone from being able to read confidential data like passwords and financial credentials.

Slots Angel Casino’s games all meet the strict fairness standards imposed by the UK Gambling Commission. This has been verified by numerous audits conducted by independent agencies like GLI.

Deposit Methods

MasterCard, Pay by Phone, Paysafecard, Visa, Bank Wire Transfer, PayPal, Apple Pay

Deposit Fees

Withdrawal Methods

MasterCard, Visa, Bank Wire Transfer, PayPal

Withdrawal Fees

Withdrawal Limit

Not Stated

Currencies

British pounds sterling, Canadian dollars, Euros, US dollars

Pending Time

48-96 hours

Withdrawal Times

E-Wallets 2-5 days
Bank Transfers 4-9 days
Card Payments 5-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

888 Gaming, IGT (WagerWorks), NetEnt, NextGen Gaming, WMS, Barcrest Games, Blueprint Gaming, Big Time Gaming, Eyecon, Red Tiger Gaming, Red7 Slots, iSoftBet, Instant Win Gaming (IWG), Slingo, Pragmatic Play

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Slots Angel Casino certainly lives up to its name when it comes to its "heavenly" collection of slots. Players have access to leading titles from 888 as well as favourites from IGT, NetEnt, NextGen Gaming, and more. These include Rainbow Riches Slot, Gonzo’s Quest Slot, Cleopatra Slot and Bruce Lee Slot, among many others.

Although it is much more limited, there is a selection of table games at Slots Angel Casino as well. These include multiple kinds of Roulette, Atlantic Blackjack, and Baccarat.

Players at Slots Angel Casino will also find a small selection of scratch cards and other instant-win games, some of which are inspired by their most popular slots.

Live Casino

Players looking to try their luck at live dealer games will have to go elsewhere because Angel Slots Casino does not feature a live casino section.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

Phone Support

0800 018 3307

FAQ Section

Support

Members of Slots Angel Casino who reside in the UK have access to 24/7 freephone support. Unfortunately, all others must rely solely on the casino’s online contact form for assistance. Replies are sent via email and may take up to 72 hours to receive.

Suggest an edit

Complaints

Read the complaints other players have left for Slots Angel Casino. Learn more about complaints.

Show all complaints

Submit complaint

Self exclusion not honored

I have a gambling addiction and I am not proud of this but do try my best and self exclude to assist me in keeping my addiction under control.

I have self excluded from 888.com but was still able to open an account with foxy and slots angel and spent €5000.

If I had of won, clearly I did not, I would been unable to withdraw any winnings as this would be against the terms and conditions.

So in theory I have just given the casino £10000.

Their response to me was the following

Dear < name removed > ,

This is the Security Team. We are contacting you in regards to your Slots Angel account with username: xxxxxx

Your comments and concerns have been noted and taken into consideration.

With regards to your request to be refunded, please note that your deposits were wagered, played with, and subsequently depleted through the course of your gameplay, resulting in a balance insufficient to process a withdrawal or a refund.

Essentially the funds have been exhausted.

Although we are sympathetic to your situation and despite your compelling circumstances, we are sorry but we are unable to make special exceptions for individual members.

We can appreciate that it may be difficult to keep track of the gaming sites affiliated with our company. We manage many online gaming sites. However for this reason, we have made it a priority to ensure that our information is disclosed in the terms and conditions and at the bottom of the home page of every site that we operate.

For your own interest, we suggest that moving forward, you read the terms and conditions of any gaming sites before opening an account as you will be accountable for terms and conditions to which you give your agreement.

Once again you are reminded to exercise caution and refrain from opening further accounts with any gaming site operated by any entity within the 888 Group (specifically including Cassava Enterprises (Gibraltar) Ltd and 888 UK Limited). Such accounts will be closed as soon as they are detected and the relevant operator may, at its sole discretion, withhold all deposited and related monies in relation to such accounts.

We sincerely apologize for any inconvenience and frustrations this matter may have caused and wish you very well for the future.

Regards,

Security Team

[email protected]

They are claiming that they would not make 'special exception for me and refund the deposits. I refer you to a complaint which is the same as mine on the 21st Dec 2015 http://www.askgamblers.com/casino-complaints/self-exclusion-not-honoured-by-foxy

The deposits were refunded due to being self excluded on already on their sites. I have attached confirmation of the self exclusions on 2 of their sites

Resolved

€5000

Refusing to close my account, keep spamming despite being unsubscribed

I have been trying to close my account about month for now. I have unsubscribe my email million times, also contacting support to stop sending emails every day. No answer ever. They have not closed my account or they have not unsubscribe my email. Still spamming me every day. I wouldn't ever deposit in here since there is no support at all. They send the same email everyday over and over again. I would not recommend anyone to give their email adresses to this place! IF there is any customer service at all and they see this, CLOSE MY ACCOUNT AND STOP SPAMMING. I don't want to have account in a place like this since i do not feel that my personal info are safe in here.

Resolved

Complaint Statistics

Resolved 2

Avg. Amount $ 2,858

Avg. Complaint Duration 10 days

Avg. Response Time 16 hours

Review this casino

Share your thoughts with other players

Player rating

1/10 ● 4 reviews

Top reviews from our players

ukslotboss

8 years ago

1/10

There is nothing to like about this casino at all, sorry but can't put anything in here positive, all I can say is very poor casino and would avoid.

No live chat, phone number is 0800 number but its constantly engaged or nobody answers. Emails are slow being replied to, so no immediate help available. Did not issue me with my bonus, AVOID this site.

Jamiebhoi123

9 years ago

1/10

Deposited using code for welcome bonus didnt receive anything for joining stay clear

Games arent that good
Costumer service really bad
Just takes your money in seconds

kizzykaz

9 years ago

1/10

Joined a few days ago. Deposited got no welcome bonus, emailed the company a few times now, but get no really avoid is the best advice.

Nothing to like they take your money and you get nothing back no welcome bonus or anything.

noite2

10 years ago

1/10

They keep harassing with emails. . I have sent million's emails to support since they have no live help to stop sending emails and I have also unsubscribe my email million time's and yet they keep harassing everyday. Whole month they have not answered any emails.
Avoid.

Hi noite2 Thanks for highlighting this issue for us. I can confirm that you have been un-subscribed. You were advised that the process could take up to 72 hours to complete. You will not receive any further mail from the Casino. Happy New Year and Best of Luck with your Gaming moving forward.