Warning: Players may experience slower payouts, but will be paid.
Royal Ace Casino
- Customer Support
- Responsible Gambling
Bank Transfers: 10-14 days
Cheques: 28-42 days
Card Payments: Not offered
Pending Time: 7-10 days
Support Telephone: 1-866-354-9315
Deposit Limit Tool
Wager Limit Tool
Loss Limit Tool
Time/Session Limit Tool
Cool Off/Time-Out Tool
Reality Check Tool
Self-Exclusion Register Participation
Not recommended Casino
This Casino is marketed by Crystal Palace Group who are know for slow withdrawals and impossible wagering requirements. It is also linked with the notorious rouge Virtual Casino Group who are known for slow payments and have been reported of voiding player winnings.
Recommended by experts
Strong Bonuses? It’s the best of the worst? (From what I read, between the sister companies like Coolcat and Slots of Vegas etc). They apparently at the very least pay.. (eventually). They also however cheat, delete your Username into numbers, and ..
My experience is I won $3300 (or 2300$ not positive because I chose to suppress such trauma)., dumbly continued playing. Weirdest part was then deleting my actual username (so I can’t access game data i’m guessing?) All that is on me…what’s NOT on me however is…
1) Rigged machines, 2300$ not a single 777? not a single bonus round? They do it sneaky, auto spin is 3x but pays at 1x. They slow down your reels or skip over bonuses. I purposefully played on because it was “due” only to have it skip over time and again after slowing down. I figured the jackpot would make up for the loses..HAH!
2) The Cashback promo of 15-25%. I believe it was 25% based off the weekly special (Thursday) but I know it was at least 15% of the bonus I played with. Anyways, customer support did nothing but offer me a 25$ chip..not kidding.
3) After not getting anything but w 25$ chip I had an account manager reach out..i’m guessing he saw I spend like 2k plus 10k considering all my winnings. He offered me VIP and to look into the issues but I have yet to hear back..again, I also imagine it was less then coming around and owning that they played me, and instead to confirm my info so I can’t do w chargeback. But that’s just a theory..
Nothing is positive about this whole site. I'm not gonna be the guy to say it's rigged but these people try their hardest so you don't make a withdrawal
After reading reviews I'm glad that I'm not alone. At first it was a "go" for my wire transfer of $400. I wasn't hearing anything from them so asked one of their "top notch" customer service reps. I was then informed that they couldn't do the wire transfer. It was well played on their part cause after I cancelled withdrawal I played through my winnings. Them Slotocash, Raging Bull, Ruby Slots are all part of the same entity so don't go near them!!!!
I have chosen not to make anymore deposits until I was actually paid for a minimal $100 withdraw that I put in for about 4 or 5 months ago. Finally received it today with directions to deposit it only. So I deposited it into my checking account. Just got off the phone with the bank. They will charge me $30 to process the Canadian check. Informed that the Canadian bank will most likely have a fee as well. If there happens to be anything left over I should see it in 6-8 weeks. Won't be playing there ever again.
Bonuses maybe. Actually there really isn't anything good to put here.
They find a new excuse to delay the withdrawal process. Always add a new excuse on. They keep doing it so you will cancel the withdrawal and play your winnings. It's so bad. You can tell they want you to not withdraw.
I like the bonuses is it.
They don't pay it's been 6 weeks and they say its still in processing ridiculous. I wouldn't play here unless you have to much money and just want to waste it. I had a $2500 withdraw waiting for approval for 3 weeks then I had another one for $1500 it was approved before 3 days and still the $2500 is not approved. Now they wont pay the $1500. Don't play here just a warning!!!!!!!!!!!!
As another player stated, they have every excuse in the book. They happily take your money, but do not like sending payouts. After sending them my documents over 8, yes 8 times, they just can't seem to get them......really?
After almost 6 weeks they finally sent 1/2 of my payout. Now they won't send the other half. Again they say they don't have my documents, again won't answer their phone line. One day I spent 18 hours trying their line. It's always the same, you get music for 2 minutes, then a recorded message saying they are busy and they will return my call. It's been now over two months and man many messages left, no return call.
I have emailed them to three different departments over 24 times. Not one return email. There is something seriously wrong with this company.
I have semi luck with their live chat, they will answer after about 35 minutes, and then say they can not help you, because the financial department has to help me. Well, that financial department, they have some strange hours. So I asked them to connect me to them at an hour that they were suppose to be there. And again, another accuse, their computer system is being updated or some crap like that. After 11 hours of that, I lived chatted again. Oh dear, excuse again, their manager M**** L*****, yes his name is M**** L****, is on holiday. Apparently they only have one manager that likes to go on holiday.
Can't wait for excuse number 67 as to why they won't pay my winnings number 2. It has been since October 9th, and I still have not seen my second half of my payout. It is December 21st.Now they are saying that I can't get my second payout, because they don't have my documents, again, (?) and that the first check wasn't deposited. This is a nightmare that won't end.
I warn everyone out there, do not use this casino. You will never see your payouts.
I like the games. That's about it.. The visuals are ok. The bonuses are ok.
The customer service is horrible. They don't ever answer their phone, there is a recorded message, and your only option is to leave a message. They claim they will call back, I left over 4 messages over a 24 hour period, never did get a call back. Payout, its been over a month now, still no payout. They give you the run around. First they gave me the wrong address to send my documentations, twice. Then they claim they never get my emails. They never answer their emails. The live chat is useless, they know nothing. I don't feel I will ever see any of my two payouts.
I was very scared to play on this casino because of the bad reviews and horror stories, but my experience was definitely nothing like any of these. I used some great bonuses to play here and won. I sent in my documents and they were verified within 3 business days.
My withdrawal was requested March 17th and received today, April 4th. A little over 2 weeks total, and keep in mind I sent my documents in around the same time I requested my withdrawal. A 2 week turn-around time for checks, which is faster than some of the other more reputable casinos that I play at. My withdrawals from 1 week later have not even been processed at Cool Cat Casino.
Casino doesn't have Three Stooges II, one of my favorite slots. Also no live dealer.
Stay away from this scammers. Poor casino, disrespectful and amateurish support. They won't pay me my completed bonus and had closed my account because I have contacted support from another country... Deplorable casino room, this casino should be blacklisted immediately. Do not deposit here your money in no way! 0 stars for these swindlers.
The games are fun and I like the bonuses. I have been playing there for a little while.
Very slow payment. I still have not received mine yet. I actually submitted a complaint because it has been so long. Depending on when this gets resolved I might go back and play but not until I get paid.
I do not like how you try and speak with a representative on chat they cannot answer your question especially when it comes to payment. They just give you a phone number or an email to contact. I have tried both and still have not gotten a response. Hopefully this changes.
I will update this once I receive information and my winnings.
Royal Ace Casino Complaints
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