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This Casino is marketed by Crystal Palace Group who are know for slow withdrawals and impossible wagering requirements. It is also linked with the notorious rouge Virtual Casino Group who are known for slow payments and have been reported of voiding player winnings.
Read the complaints other players have left for Royal Ace Casino. Learn more about complaints.
I like the games. That's about it.. The visuals are ok. The bonuses are ok.
The customer service is horrible. They don't ever answer their phone, there is a recorded message, and your only option is to leave a message. They claim they will call back, I left over 4 messages over a 24 hour period, never did get a call back. Payout, its been over a month now, still no payout. They give you the run around. First they gave me the wrong address to send my documentations, twice. Then they claim they never get my emails. They never answer their emails. The live chat is useless, they know nothing. I don't feel I will ever see any of my two payouts.
I was very scared to play on this casino because of the bad reviews and horror stories, but my experience was definitely nothing like any of these. I used some great bonuses to play here and won. I sent in my documents and they were verified within 3 business days.
My withdrawal was requested March 17th and received today, April 4th. A little over 2 weeks total, and keep in mind I sent my documents in around the same time I requested my withdrawal. A 2 week turn-around time for checks, which is faster than some of the other more reputable casinos that I play at. My withdrawals from 1 week later have not even been processed at Cool Cat Casino.
Casino doesn't have Three Stooges II, one of my favorite slots. Also no live dealer.
Stay away from this scammers. Poor casino, disrespectful and amateurish support. They won't pay me my completed bonus and had closed my account because I have contacted support from another country... Deplorable casino room, this casino should be blacklisted immediately. Do not deposit here your money in no way! 0 stars for these swindlers.
The games are fun and I like the bonuses. I have been playing there for a little while.
Very slow payment. I still have not received mine yet. I actually submitted a complaint because it has been so long. Depending on when this gets resolved I might go back and play but not until I get paid.
I do not like how you try and speak with a representative on chat they cannot answer your question especially when it comes to payment. They just give you a phone number or an email to contact. I have tried both and still have not gotten a response. Hopefully this changes.
I will update this once I receive information and my winnings.
The best thing about Royal Ace is their payout. It's by far the fastest I've seen over the years. I wanted to withdraw $1400 and it was approved and available to be in under 2 weeks.
Royal Ace Casino is another online casino which I joined some time ago. The only reason why I joined here was because of free bonus chips.
I wanted to try it out with free no deposit bonus and I downloaded their software. After I completed the registration I was ready to play. You can also play online on instant mode play, but that time I prefer to download software mode, because it was easier to registered account on software.
After I got the bonus money, I played some time but at the end I lost it. I never made any withdrawal here and I do not like that. But it was only no deposit bonus so I am not in bad mood right now. Royal Ace Casino has many complaints here and to be honest I read some of them. I do not like it and also I do not trust them.
Last complaint is really the one that makes me worried and I am sure I will never make deposit here. I do not want to take the risk if I would get paid or not. I like casinos which pay out the winnings very fast in same day of making request or next day. But here is all different and I think I could go on an journey before I would get my money. This is my feeling, thoughts for this casino.
I will rate it with 3 stars. I do not trust them at all. Also Royal Ace Casino has bad ratio here and warning that players may expect slower payouts. I do not like waiting for my payment more months. For e-wallets withdrawals they need up to 10–14 days which is really bad. And pending period up to 10 days is ridiculous. For me this is one of bad casinos.
I have withdrawn 3 times in last 2 months, first 2 got paid in 14 days, last one 32 days because of A mess up they took care of and expressed the payment. I was told they will have wire transfers to US as I can now do that rather then A check which should make the payment faster. And no I do not work there. There bonuses are really good also.
Sometimes slow on payment, see some people complain on here but I have not had A real bad experience.
Lots of no deposit bonuses. Same old RTG games and layout of the download client.
Poor experience with support. Nothing that sets them apart from Cool Cat, Prism, etc. Restrictions around bonuses make it not worth the time.
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As another player stated, they have every excuse in the book. They happily take your money, but do not like sending payouts. After sending them my documents over 8, yes 8 times, they just can't seem to get them......really?
After almost 6 weeks they finally sent 1/2 of my payout. Now they won't send the other half. Again they say they don't have my documents, again won't answer their phone line. One day I spent 18 hours trying their line. It's always the same, you get music for 2 minutes, then a recorded message saying they are busy and they will return my call. It's been now over two months and man many messages left, no return call.
I have emailed them to three different departments over 24 times. Not one return email. There is something seriously wrong with this company.
I have semi luck with their live chat, they will answer after about 35 minutes, and then say they can not help you, because the financial department has to help me. Well, that financial department, they have some strange hours. So I asked them to connect me to them at an hour that they were suppose to be there. And again, another accuse, their computer system is being updated or some crap like that. After 11 hours of that, I lived chatted again. Oh dear, excuse again, their manager M**** L*****, yes his name is M**** L****, is on holiday. Apparently they only have one manager that likes to go on holiday.
Can't wait for excuse number 67 as to why they won't pay my winnings number 2. It has been since October 9th, and I still have not seen my second half of my payout. It is December 21st.Now they are saying that I can't get my second payout, because they don't have my documents, again, (?) and that the first check wasn't deposited. This is a nightmare that won't end.
I warn everyone out there, do not use this casino. You will never see your payouts.