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Roxy Palace Casino is no longer accepting affiliate traffic.

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Roxy Palace Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 23 reviews
5.8/10
23 reviews
Complaint Response 12 complaints
3 days avg. 12 complaints
What we like
  • 500+ Casino games
  • Elite Microgaming software
  • Download and Flash Casino
  • Certified by the UKGC
What we don’t like
  • US players not allowed
  • Only 120 games in Flash Casino
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Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Roxy Palace Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.roxypalace.com
Established
2002
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, German
Casino Type
Download, Instant Play, Mobile

Roxy Palace Casino is online casino, which is the premier destination for igaming enthusiasts giving them the assurance of security, combined with the realistically exhilarating atmosphere and myriad game variety of a real land-based casino. The casino platform is as stable as they come, with crisp, clear graphics that represent all of the bling-bling fanaticism of the Las Vegas Strip. Like in almost all Microgaming casinos, players have access to over 500 casino-style games with exceptional graphic quality and superior functionality. Roxy Palace Casino is licenced and regulated by the UK Gambling Commission.

Restricted Countries and Territories

There are numerous country restrictions, when it comes to setting up an account at Roxy Palace Casino. However the entire list of prohibited countries can be found under our "More Casino Details" section. 

Virtual Games

Roxy Palace employs the number one brand in online casino software, Microgaming. Altogether, there are more than 500 video slots - certainly enough to keep a player occupied and entertained for quite some time. Most of these releases feature high-quality graphics and rich sound efects, alongside Free Spin bonus rounds.

Apart from a massive selection of online slots, there are a multitude of video poker variants and of course plenty of card and table games, like Blackjack, Roulette, Craps, Sic Bo, Pai Gow, and many more for real-money mode, or just for fun. The online slots selection comes in all types, from Classic Reels to multi-faceted Video Slots with multiple pay lines, bonus spins, and the ever popular progressive jackpots.

Mobile Games

Thanks to Roxy Palace mobile casino, players can access their favourite games using iPhone, Android or iPad. The process is a simple one and in no time all iGaming fans will be enjoying mobile slots, blackjack, roulette and video poker simply by signing into their account, using smartphones or tablet devices. 

Support

In case players face any kind of issues, Roxy Palace Casino's friendly and reliable customer support team provides individual attention to all their memebrs' needs 24 hours a day, 7 days a week. All players have to do is reach the staff by Live Help, email or telephone to get help whenever they need it.

Security and Fairness

Maximum confidentiality and security are the casino's top priority, therefore Roxy Palace Casino spares no effort and expense in order to provide their members with a secure, fair and friendly environment. The casino has implemented the most up-to-date encryption and data protection methods and standards.

Players are the casino's greatest assets, which is why the casino makes an immense effort to establish an honest and trustworthy relationship with each and every individual.

StallCation

Complaints

Read the complaints other players have left for Roxy Palace Casino. Learn more about complaints.

Show all complaints
Roxy Palace Casino - Their failure to grant my request of self exclusion resulted in £5000 loss
I am a recovering problem gambler and recently had a relapse after 1 year of not gambling due to some stressful news. I opened up an account at Roxy palace casino in haste and deposited around £1k. After gambling for sometime I had won just over £5k and old memories of similar situations kicked in of times before when I had been in this situation and lost everything. I knew that if I did not self exclude I would most likely loose everything and more. I then forced myself to call their support team and expressed my need to self exclude due to my gambling issues as I felt all them old feelings. I was clearly distressed and once I was told that I could not self exclude immediately started to panic. I begged the operator to restrict my account in anyway possible as I would not be able to restrain myself and after sometime he then stated that I would need to state this in an email. I asked him what I would need to write in the email and he confirmed this to me. Becaue I could feel the urges I pleaded with him to wait on the line until he had recived my email and for him to confirm this was everything I needed to do to self exclude. He confirmed this and told me that he would get this sorted for me. He then sent a confirmation email stating that this request could take up to 72hrs to process. I then went to sleep and woke up with the same urges and to my supprise I could still access my account and reverse my withdrawal's. What I had already predicted would happen did. I went on to gamble away the whole amount and more. Feeling very distressed and frustrated I called back the casino operator to express my disbelief that this had happened and wanted to understand why it takes so long as I already told them my discomfort's. To my surprise the operator told me that it should have been locked immediately and she fully understood my situation. She kindly agreed to escalate this to management. After waiting 3 days for a conclusion I was contacted stating that they had already sent an email to me providing a link to some information on self exclusion from their site and that "in principle we have recognised the situation and provided you with the means to take more preventative actions on your account.". (After reviewing this email which was missed by me as it was sent at 6am, the link provided takes you to a page that states I need to email or call in to self exclude and I had already done both of these). I am so angry at this situation so have researched this further to find that they have breached their licence according to their social responsibility. You can clearly see in the gambling commissions website that they should have closed this immediately. when I first called in with the request. http://www.gamblingcommission.gov.uk/FAQs/Problem-gambling/Wait-24hrs-before-self-exclusion.aspx I do not know what else I could have done to self exclude but am going to persue this further officially. This is an example of how Roxy palace preys on the vunerable.
staus Resolved
£5000
Roxy Palace Casino - Didn't ask for bonus!

I've been looking for a new place to play Blackjack online as my regular place online has become very busy of late.

I came across Roxy Palace Casino and signed up, depositing £150.00 at the time.

I proceeded to play about 5 - 10 hands of blackjack before noticing my account balance was in the region of £300.00. I thought this was strange as I checked when signing up to make sure nothing was ticked to opt into a sign up bonus as i know the wagering requirements are near on ridiculous and I'm always wary of them!

Anyway I contacted live help straight away to ask them to remove and forfeit the bonus (at this time my cash balance was 150 and 150 on the bonus so the same as I began with) as i never would have wanted it, and was happy to forfeit.. they advised this could not be done as I'd started wagering! Then referred me to some very vague terms! The women then advised I would need to wager 25 times the deposit amount plus the bonus and blackjack would only contribute 10%, therefore I would need to wager £75,000 to get my money back! Ridiculous!

All I want now is to withdraw my initial deposit, i'm not at all happy with their customer service. I requested there complaints procedure but have been told someone would email it tomorrow (not holding my breath). I'm not interested in any bonus but they will not budge on my deposit.. is there anything I can do? There is no way it is possible to meet the wagering requirements.. if I tried I may as well just chuck my £150 away and that is a lot of money to me!

Help please? thank you.

staus Unresolved
0

Complaint Statistics

Resolved 8
Avg. Amount $ 684
Avg. Complaint Duration 17 days
Avg. Response Time 3 days

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Player rating
5.8/10 23 reviews

Top reviews from our players

Inactive user

The online casino Roxy Palace insists on the market since 2002 and, till now, has already proved repeatedly within these ten years that it is one of the top addresses for casinos on the Internet. The casino enjoys primarily an excellent reputation in the line of business and natural with the customers and it is regularly chosen and awarded to one of the best online casinos on the market.

At present, the casino or the web page is offered in about 11 languages. Insists on the market since 2002 and has within these ten years till now already prepared repeatedly Roxy Palace play. Many online casinos confine themselves to some of the most important languages; often disregard the market, however, with the keen Scandinavians. The web page is quite colored at first sight and the riders on the upper picture edge could be a little taller and more striking from the document, the side in the overall picture as open and easy to describe using in cash, however, is.

Many online casinos confine themselves to some of the most important prachen, let Microgaming and reputation with the customers already therefore has a first-class, too. Next to the download software a Flash version is also ready. The software runs liquidly, smoothly and no technical faults or problems therefore appear. One must especially say that the graphic is excellent and the sound quite importantly really represents a dulcet change for many another online casinos too so.

The game supply with Roxy Palace is very extensive and altogether offers one of the greatest game offers of the online casinos. Altogether, about 500 become different casino games offered, under this Blackjack, Craps, Keno, and Baccarat, fruit machine, video poker and roulette in many different variants. About 23 progressive become there for you.

The numerous Slots which are offered quite certainly are one of Roxy Palace's greatest strengths. Roxy Palace has already four times this one in consequence ‘Best online Gambling Slots’ Award won. After the numbers judges Thunderstruck II and Queen of The Jungle are the most popular slots and one should, if this is the case, check these games for heart and kidneys for certain personally sometime, too and risk the one or other euro.

The payment rates can himself more for the Roxy Palace casino as be able to be seen. 97. 23% get paid-outlay by the bank away at all games about 96. 48%, at the fruit machines 96. 3% and at the table games. These are and have shown that one has to do it here with respectable supplier good values for the line of business. It is also rather unusual for such exact numbers with respect to single varieties, the publication, however, shall contribute to the confidence formation.

Deposit options in the Roxy Palace casino are sufficiently available with credit card (MasterCard, VISA), Click2Pay, ClickandBuy, DinersClub, eCheck, ECOCard, EntroPay, EZIPay, InstaDebit, maestro, MoneyBookers, Neteller, PaysafeCard, solo, uKash, UseMyBank, VISA Electron and bank transfer.

These are then only rather negative point one in a very restricted number existing payment methods by check, Click2Pay, Neteller or bank transfer. This surely could be improved.

The customer service, however, puts a very positive aspect again there, though. This can be reached by e-mail, telephone and Livechat. Unfortunately, a round-the-clock support isn't available. – Awa this won. After the Friday between 09:00 and 6:00 p. m. for you available.

We come the bonus namely now to the topic which completely writes every online casino with a capital letter almost for the customer extraction. And the one mostly over several thousand euros usually is numerous offered here of many casinos. With Roxy Palace this is a little different.

We come the bonus namely now to the topic which completely writes every online casino with a capital letter almost for the customer extraction. And this usually is here of many casinos numerous offered and collect the possibility points and then exchange these in bonus later for stock customers. How one sees doesn't become extraction of customers about gigantic bonus here on the grandiose one sedately and this is a change anyway, too, when it rather is about the quality and attitude of customers.

A very good casino on the online market with the almost biggest choice of games and the specialization and the quality of the Slots is Roxy Palace. Also numerous won prices certify this. The customer service is over many ways to reach and reacts fast and competently. The payment variants still can for certain be enlarged to the advantage of the customers. The bonus supply is quite all right and offers a heat.

I think Roxy Palace do a good job with their casino.They have a decent enough Microgaming platform, but with the addition of a live casino, so there is something extra over all the other Microgaming style casinos. I tend to like the Microgaming game selection – the slots play well and there are plenty of options to choose. You also get loads of different blackjack games. You have the classic and the Spanish blackjack (where they take out the tens).

There is also High Limits if Martingale strategies are your thing.The European blackjack gold is the best in my opinion as if makes the dealer stand on the 17, and it pays out 3:2 on blackjack. There are 8 roulette games, and spin go is worth a try as it is roulette with a difference.

I actually ended by losing a few games on blackjack before winning money back on the multi wheel roulette. If you have not played these before they let you bet over multiple tables and then you guaranteed more wins, although you might win less back. There is also the option of other card games like poker. There is a video poker section with tonnes of games to choose from. Slot machines are pretty good with the Dark Knight being a good game to play. There are also a few progressive games and a big jackpot to go for if you believe that you have any chance of hitting it (winning the lottery might have better odds to be honest). The best slot games are the wild games which give lots of free spins, so it is fairly action packed and you get a lot of play time. These to me make the slot casino worth visiting.

In terms of deposit withdrawal I had no trouble (I did not take the option of the deposit bonus) and got my money back within the week. Overall I would rate the casino at a 8/10. They are doing free spins at the moment so well worth a go.

This is the one and only casino I have ever made a withdrawal from a free sign up bonus where you do not have to make a deposit.

It’s another Micro-gaming casino which I do have a weak point for and I registered for the promotion where you get £10 upon registration free. No deposit is required to make a withdrawal and the maximum cash out is £100. The only negative about this promotion is it carries a wagering requirement of 100 times. So in order to make a withdrawal from the free bet you need to wager exactly £1000! I never in a million years thought this was even achievable let alone me achieve it.

Lady Luck was definitely on my side that day. Within the first few spins on the slots I had got my balance up to around £40, from there it just got better and better. At one point my balance was way over £200, thought at the time it’s a shame the max cashout was £100 would have been nice to withdraw £200 but when I spoke to live help I hadn’t wagered the amount needed anyway so I had no choice but to play on.

It didn’t take me long though to go through the £1000. What I really like about Roxy too is the layout of the instant flash player, it is so simple to be able to find a game, not like other Playtech casino’s. I always prefer playing the instant version, but this one is definitely my favourite.

Anyway my balance went down to about £120 but I had been playing some time so I checked my wagering and happy days I had done the £1000 and was able to withdraw the max amount £100. I had to verify my identity first though. This was the first casino I have ever had to provide documents to withdraw, despite them all saying you have to in their terms and conditions. I assumed it was because I hadn’t made a deposit on my card like I do at most casinos which verifies my identity for me.

I emailed over my driving licence and bank statement. I was concerned because I haven’t long moved and the address on my licence was different to my bank address as I hadn’t changed it over yet, but simply explained this to them and they had no problems at all with this. Allowed 48 hours before getting back in touch with live help to see if my documents had been approved and was very pleased when I was told yes they had and the £100 was on it way to me.It took about 3 working days to arrive.

£100 for nothing, will not say no to that!

Have since made numerous deposits at Roxy and have made a great all round profit. I have made quite a few withdrawals now, never had a problem with them and always receive my money quickly.

Would recommend the casino to anyone.

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