this is the email i received back I'm confused as it says i made two withdrawals yet I've one email stating i made one withdrawal for £2057 I've also got email from patty saying if I'm not happy then to take it to Ecogra well indeed I'm not going to be happy to be told that all was fine with withdrawal then week after I'm not getting it.
We have reviewed your account and can advise that your withdrawal request for the amount of £857.55 was forfeited after a full review of your account was made.
During this review it was found that you in fact requested two withdrawals from your first deposit and bonus. The initial withdrawal was for £857.55 and the second for £1200. This is a total of £2057.55
Please note that as per term 16 of our General Terms and Conditions, the casino will only process 6X the initial deposit amount back to you as a requested withdrawal.
Even in the event where you requested 2 separate withdrawals, if both are made from the play done on the initial deposit and bonus, then the portion exceeding the amount 6X your initial deposit (£200) would be forfeited.
In this event, as the second withdrawal amount of £1200 was in correlation to 6X your initial deposit of £200, this was processed to you and the amount of £857.55 forfeited.
I hope that I have been able to clarify this matter for you.
Should you have any queries, please feel free to contact us at suppor[email protected]oxypalace.com
We are here for you 24 hours, 7 days a week.
Customer Support manager