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Roxy Palace Casino - Free Spins Not Credited as Promised

RESOLVED
posted on May 27, 2015.

On Wednesday 20th may 2015 received email offering 50 spins on Break Away after $20 deposit has been made. Was not credited. Live support cut me off, phone support passed it on to the "technicalteam". Nothing has been done. Foolishly I had tried same promo about a month ago for 50 spins on gold factory with the same result except live support then told me spins were awarded open GF. I did, they were not. Patronisingly I was then told that I did not open GF"log into GF""do you know to find GF?" I was then cut off. I don't have the original email and chats were live or ph. Many bad reviews will be posted on my behalf. Putrid customer service. Putrid cheap casino.

AskGamblers
posted on May 26, 2015.

@Jaws44,
Any update considering your complaint? Thank you.

posted on May 26, 2015.

No nothing.......

posted on May 26, 2015.

Thank you for bringing this to our attention Jaws44. We have privately sent you an e-mail explaining the situation in regard to the Free Spins. We truly apologize for any inconvenience caused.

posted on May 27, 2015.

50 spins on Break Away have been awarded.

Roxy Palace Casino complaints

  • 8 of 12 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 684 USD avg amount

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