After having read your post, I viewed your account with much disbelief and found that it was indeed locked as explained by yourself. I have thoroughly investigated since, and considered all the interactions that you had with our customer support team, just prior to the account being closed.
I want to use this opportunity to extend our sincerest apologies for having closed your account in error. The investigation revealed that the information relied on at the time, was infact outdated and that your account should not have been locked. This was an internal error and preventative measures have since been put in place to ensure that we do not come across a similar situation in future.
Somebody is trying to contact you right now, and an e-mail will be forwarded to you with more information on what we have done from the time of having concluded the investigation up until now. I am pleased to say that you will be compensated to a degree, for the inconvenience that this has caused for you.
This is not a usual occurrence, as Roxy Palace takes great pride in our usual world class customer care and exceptional turnaround times. It is truly regrettable that you had to experience the very unusual misfortune of human error, and I sincerely hope that we can make it up to you and continue to build and maintain a strong relationship with you as a high-valued player here at Roxy Palace..
Casino Management Team