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After being notified that RoadHouse Reels Casino was operating without a valid licence issued by a regulated authority and despite the numerous attempts to receive further clarification and confirmation on behalf the casino management, AskGamblers Team have not received any. Operating without a valid licence means zero protection for players in case of a problem with the operator and that is why RoadHouse Reels Casino is being added to our blacklist.

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RoadHouse Reels Casino

Player Rating 12 Reviews
5.2/10
12 Reviews
Complaint Response 4 Complaints
2 days avg. 4 Complaints
What we like
  • Impressive variety of unique slots and video poker games
  • 24/7 support via live chat, toll-free phone, and email
  • Protected with SSL encryption
  • Certified fair by iTech Labs
What we don’t like
  • No international phone number
  • No instant play casino
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


RoadHouse Reels Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.betroadhousereels.com
Established
2001
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Italian, French
Casino Type
Download, Instant Play, Mobile

RoadHouse Reels Casino is a full online casino that offers players virtually all types of gaming available. Because they are powered by Saucify (BetOnSoft), many of the games they offer are seldom found elsewhere. As part of the Grand Prive goup, RoadHouse Reels is backed by one of the longest-running casino groups in the world. They are licensed in the jurisdiction of Curacao.

Security and Fairness

The last thing anyone should have to worry about when playing online is their own safety. To ensure that this does not become a concern for their players, RoadHouse Reels has protected their network with SSL encryption, the gold standard in online security. With this technology, all data you send to RoadHouse Reels for various purposes like registration or banking is kept completely safe from unauthorized eyes.

To ensure that their players also know that their games are fair, RoadHouse Reels has had the mathematicians at iTech Labs test their games for fairness. They passed, and thus earned the right to place the official iTech Labs seal on their site. Although this seal does not link to an actual report, we have sufficient evidence that the audit is genuine.

StallCation

Complaints

Read the complaints other players have left for RoadHouse Reels Casino. Learn more about complaints.

Show all complaints
RoadHouse Reels Casino - Refusing to payout due to 'failed' deposit
I recently registered at Roadhouse Reels and decided to deposit there. I paid with my Mastercard and the money plus the match bonus where credited to my account. I won 1600 after playthrough and everything was done. I was busy so I waited about a week before requesting a withdrawal. I submitted all the verification items and was told to wait and I would hear back from them. It goes on two days, which it says in thier terms, you should hear something. I go to check on it and it had been canceled. Their reason was that the deposit that I made and was credited for was lost somehow. For some reason it says chargeback on my account now but I will gladly provide my statements to show that there was no chargeback. They said they tried to run the card, a week later, but it was declined. I asked why this is the first Im hearing about it and state that I would pay the deposit again, even though I had done nothing wrong, so they could process my withdrawal and I would help them figure out what happened. I emailed receipts and statements from that day but I was told since it wasnt 20$ exactly its not the right one. Nothing international comes out exact. I play at a lot of casinos so Im not sure if this is the right receipt but it was the right date and Im pretty sure I only played there that day. Screenshots are attached that show the sytem said my deposit was accepted and that I requested my withdrawal. The chargeback was added on a different date. I have added my last convirsation, when I realised they werent going to pay, and a shot from my bank statement and email receipt ( as stated before Im not sure if this is from them ). So I joined, deposited which said was accepted and gave me the funds, then played. I won and went to withdrawal but I was told somehow my deposit dissapeared and that my winnings are "null and void". I was never contacted about a deposit dissapearing, about my withdrawal being cancelled, or about my offer to pay the 20 even though I have never heard of this before. If something did happen to the deposit then their system and personel are responsible and why wait a week and until I withdrawal to say something about it? I did absolutley nothing wrong and I think that not only how does something that pays instant not arrive, but how would I know since everything showed approved and no one mentioned it until I went to take money out. Also howcome they saud they went to charge my card, at the time of withdrawal, but cant take payment by another card? I read good review about this place and have been very let down. Please help Askgamblers. I will gladly provide any documents to back up every statement.
staus Unresolved
$1600

Complaint Statistics

Resolved 3
Avg. Amount $ 658
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
5.2/10 12 reviews

Top reviews from our players

1. Good and many Microgaming games
2. Flash play available and works fine
3. Bonus offers are average, not good, not bad, nothing special
4. Rtp seems ok
5. Many payment methods
6. Easy verification, if you are verified in 1 casino of the group, you don't have to do it in the others again, that's really nice

Pending time for withdraws....a no-go today, there are many casinos who don't use this method longer. No payouts at weekends.... absolute disgusting in my eyes and in 2015 more than old school.

Online support is a lottery... some agents are good and helpful, other just send copy and paste answers (seems they didn't read what the customer ask...sucks me really out).

Especially the payment times and support are the reason for not more than 5 stars.

Roadhouse Reels is one of the 5 Grand Prive Casinos!
Till 2009 they offered Microgaming Software, they changed then to Saucify Software!

Till 2009 they are almost on every Casino Site blacklisted!
Saucify has got wonderful Slots, magic Graphics and great Sounds!
Roadhouse Reels offers good Bonuses, the Live-chat is very helpful!

A great Support!

I never saw a Casino Group which has got such bad Payouts!
I really lost in 396 Runs in a Row! I played with all 5 Casinos of Grand Prive!
It is not a Joker, every time I lost without any Interruption!

Today I read on a Gambling Site that many, many Players all over the World have the same Problem! They say Grand Prive manipulate the Software, the most Part of the Player only loose!
I can say it is right!

Stay away from these Casinos!
They cheated their Players in former Times, before 2009, and they cheat their players till today!

A terrible Casino Group!

Basing on the graphic of their website, you would probably think is one of the wanna be's but nope, they are awesome! I played a few times here and all of those times were fun and very entertaining.

If you are a slot player, I'd say you take the bonus because it contributes 100% to the wager requirement. You'll be meeting the WR in not time. I took time to ask a few questions with their support team too and yep, they are very capable. One happy camper here!

looks very promising

Very poor graphics- lagging like crazy, can't play the games like that.

RoadHouse Reels Casino belong to Grand Prive group of casinos, and all this group using Betonsoft software, which is very rare to find in any online casino this day, because everyone now is crazy about NetEntertainment and Microgaming.

I played at RoadHouse Reels two times. First time I joined this casino because it was giving 20$ no deposit bonus, and I was happy to get it. Also I can not not mention about unique thing in their download casino with some kind of achievements, they award you with medals, etc, you know it is nothing about money, but I like such achievements, it makes my gambling even more interesting. I played many different slots, and I can say that most games from Betonsoft is probably medium variance, or probably low, but I also must admit that games designed well, sounds is nice, and it is definitely good and interesting software, shame that it is so under rated and it is not presented in many online casinos.

Also i can say that I lost my no deposit bonus, but with it I spent about an hour of spinning, which is always great thing to do. Also I made 1 real money deposit to this casino, and got SUB which was 100% bonus on first deposit. With my deposit I spent about 2 hours of playing, collected some medals, that means I had a couple of nice hit, but I finished my adventure in this casino playing Spartans games, with shields as scatters, I lost my money there but I really like this slot, it is similar to me with 300 shields layout, and I am a fan of this layout. No luck for me in this casino, but at least a lot of play time.

I rate this casino with 6 stars, since I did not test payouts and customer support.

I really like Microgaming casinos and this is one of them. I am a member there for more than a year and they occasionally send me promotions and news. Recently I got an email from them that they have improved their slots and because I got money in my players account there, I decided to check then out.

I played many slots but I really like that they have interesting and enjoyable videous about slots so the games seem more real. My favourites of slots were Rise of Spartans, Buckin Broneos andLegends of Olimpia. I liked that Rise of Spartans has really interesting design and good music (so you don't have to turn the volume down because it is really good) I played it for about 30 times and won about 50 eur because I got a few free spins too. I really like realistic slots and Buckin Broneos is a great example for that,because the symbols used in slot are live footage. It really feels as real as possible, besides you can get there free spins too. I really liked this slot, however, it didn't bring me any winnings. Legends of Olimpia is my new favorite slot, I found it very exciting and it has 50 paylines (well that is pretty much great) and I played it for about less than an hour and won many times- not big winnings, but still nice.

So if before gambling I got 30 eur in my account, then after gambling I had gained 90 eur. I have withdrawn from this casino before and I haven't had any difficulties before, so you can trust this casino, well after my experience there I like them and trust them. This time I kept my winning in my account to play more exciting games there. The only minus they had was that the instant version was kinda slow and some other gamblers might miss games with live dealers, because this casino do not offer it, but I still give this casino 8 stars.

I did sign up at this casino long time ago, maybe 1 year ago when they were offering new costumers 25$ free chip just by signing up at theirs casino, so I did.
This casino is Bet on Soft gaming platform which last year they were my favorites, but they became very restrictive with the free spins offers which I, let's say quit playing in there.

It was really interesting playing there, because they were giving very often those free spins, but recently they don't. The last time I wanted to use the free chip it says that I used to many free chip and the deposit id needed.
Because I am a depositor of the few Bet on Soft Casinos and have friends who played there and never had any problem with them, about cashing out I decided to make a deposit of 25$.

The good thing about this group of casinos is when you make a deposit after that if you don't win with your money you are eligible to use some free chip and you can cashout from it, so mainly that is good thing about them.
When I made my first deposit there, I played my favorite slot Age of Spartans, this game can really bring you a lot of money but if you are lucky and even you can retrigger the free spins features 2-3 times, that happened to me and win some big.

But not this time. I was playing very short time with a bet 0.90 $ per spins but didn't trigger the free spins neither win something big, actually I lost all of the money on this slot.
After few days i got 20 free spins from them,no deposit needed but even on them I won only 4.50 $.
I played Mermaids slot and lost it again, but with 4.50 $ what to expect?

That was my first and last deposit there. I don't think I will deposit there anymore, because I found other slots which I like to play more then Bet on Soft games.
I would recommend this casino because I think they are trusted one and a solid one.
Chat support is very professional and friendly, about cashing- out didn't make any.

An exclusive 50 free spin is uncommon and for me it's a advantage to get those bonuses. RoadHouse Reels casino bonuses is the one of BetOnSoft powered software that gave me huge bonuses please take note that they're part of Grand Prive Group. After I saw their promotion that they given 50 free spins to their new lucky players I decided to get it without doubt.

I registered to the AskGambler link and AGRHFS and their AGRHM deposit bonus. It is like deposit package bonus. Well after I got the free spins I decided to attain the goal to win from 50 free spins bonus from Age of Sparta slot. The first batch of spinning was good and I won at least $10-$15 but on the next spinning it was so unlucky and after it finished I won a total of $25+ well it's okay it's just a free spin and I don't lost real money. When I finished the free spins I decided to increased my bet size and play it to Bucksy Malone slot I switched to other casino slot. The wagering for the free spin bonus is 45 times and I needed to wager $26 x 45 = 1170 so I continue playing the Bucksy Malone until I lost all the credit balance. After of that great experience I remember that they also have a first deposit bonus worth 100% bonus and need to wager at least 4- times the bonus plus deposit.

So I grabbed the opportunity when I played again and deposit $50 and got another $50. I played the slot called Small soldier video slot. I chose it because of the feature game. When I play that game I am very happy and excited because of wild spins and free spins. The feature game of that slot is that you'll like a soldier and need to obey the commands after you'll win money from different stages! The playing last for 4 days and I wagered the requirements of approximately 2000.

After I submitted the documents and waiting 24 hours they finally verified my account and I contacted their support and asked about withdrawal method, I processed the withdrawal to my e wallet. I saw my email and said that my money is being credited to my e wallet one and a half days.

overall I rated them 9/10 overall excluded the platform 8/10.


A long time ago I didn’t played Beton soft casinos because my windows crashed every time when I wanted to play these casinos. After I reinstalled my computer and I was able to start the casino without any technical error. I think my problem was with my VGA driver, because my PC is shouted down when I wanted to start the casino.

I always try the casinos with no deposit bonuses if I can, after I searched to the roadhouse reels casino I found a free spin promotion in a short time. They offers two kind of free spins on two different slots but only can claim one from it.
I was choose the Legend of Olympia slot with the 20 free spins, I was amazed because they gives the full 25 lines in the free play. I heard a lot of bad thing from them, and on some other forum they are on the black list because some case they didn’t paid their customers, but in the AskGamblers it wasn’t on the rouge list. I decided to play the bonus money, I installed and registered to it and immediately went to the cashier to enter my code.

I successfully claimed it, the bonus conditions was: after I played down the free spins the wagering requirements are 45 times and the max cash out is 150 euro. The one thing what I like to them you don’t need to make a deposit to withdraw your money. I think it is a plus point.

I got my free spins and started to play, it was a little bit ridiculous because I won 1.01 from the whole bonus. With that high balance I started to play with the code 211 with 0.15 stakes. I didn’t won from it but it was free.
Thank you!

My experience at RoadHouse Reels Casino was quit good. I love all the Beton soft software since the pays are good when they hit five of kind. It's a really awesome software, their games are fun really exciting to play games now days, where the bonus and free spins feature are always not sort away to get.

At first when I tried the few games it was boring, never did I think I would later enjoy these games until one day I found myself depositing here and getting rate into it. lol I was playing tails of New York video slot when I wasn't making much of win, I got bit crazy and max bet. So I max bet at 0.01 = 4.00 a spin, then I was like oh five of kind all those red dogs lol. Little did I know those were all wild symbols. I looked at my win amount it was 700.00 oh I was like how wonderful wishing I could have got this on the free spins feature which would have been times five. Well it was a nice win and I was lucky but didn't cash out anything just kept on playing different games. I know now how the story goes just wondered how the others pay just didn't win after that.

All is good here at Grand Prive Group casinos. I am depositing player at all now for a year now and they do have interesting promos going on every now and then. I never won at there promo offers came close to once but other than that these guys are good casino. They have excellent games love them so much, if only I knew how to cash out.

Also they have the tournaments for usd and euro currency only. So only these players that have that currency can register for the. I first registered at a cad currency so I couldn't join any tournament so I asked if they can close my account which at that point I was at a second level tier. I had to give up my tier level just to make new account in usd, so I can play in their slot tournaments. Now that I can join tournament in usd currency in my new account, they don't even have freerolls for their depositing players. If these guys wanted business to be good then I suggest they have some daily freerolls going on to their depositing players and some good daily sit and goes tournaments.

These guys have very loving online chat. The live chat is always there when you need them. So when you're new to the casino and make your first deposit with them, they give you extra 25 free spins no deposit for verifying your information. This was very nice and I felt very welcomed, but now that I'm an on going depositing customer I still would like the same welcoming feeling these guys should have more freechips for depositing customers. As far as I know they only give free chips out to their loyal depositors once in like every few months whenever they get a promo going on. Giving free chips to their customers shouldn't be that far away or these guys will be looking at all the deposits far away as well.

Still very good casino, great live chat and fun promos just they need more to give to their depositing players more often to keep them coming back happy! I would rate this casino a 8 out of ten.

Good luck people.

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