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RoadHouse Reels Casino - Payment voided because of unfair accusation of multiple bonus taken

RESOLVED
Posted on 20 November 2015

Hello askgamblers. About a month ago i took a no deposit bonus of 15 on this site. I wagered it and i requested a cashout of 150. I send documents they were verified, but then i received an email saying i took multiple bonus, which is 100% not true, because i always take only one no deposit bonus at every casino. Then they started to say that i have multiple accounts - oxana2­480­@ho­tma­il.com ( which is mine, and only email i ever had on my entirely life) and [email protected] ( which doesnt even exists on hotmail database). But heres the deal, when i requested withdrawal via skrill, i have this email adress there to oxan24­[email protected]­hot­mai­l.com, because when i register the skrill account i misswrited oxana2­480­@ho­tma­il.com but ive added the right adress and everything its all right, so they saw that and now they are trying to say that they have also and email [email protected] on their sistem, which is again a even bigger lie. You can see that in my screenshot i took.

AskGamblers
Posted on 16 November 2015

The attached file sent by the player has been removed. According to Complaints Guidelines /http:­//w­ww.a­sk­gam­ble­rs.c­om­/co­mpl­ain­t-g­uid­elines/ players should make sure to hide all personal information (such as names, addresses, bank accounts, phone numbers, emails, etc.) as this is a public forum and their complaint will be visible to anyone visiting our website.

AskGamblers
Posted on 20 November 2015

Casino presented enough evidence to support their findings that terms Sub-point under 4 and Point 7 of Promotional Terms and Conditions http:/­/ww­w.b­etg­ran­dpr­ive.co­m/g­ran­dpr­ive­-gr­oup­-pr­omo­tio­nal­-te­rms­-co­ndi­tio­ns.htm were breached. Based on the stated we consider this case as resolved.

In case of disagreement with our decision player could seek further assistance on this matter from the official regulatory body of RoadHouse Reels Casino.

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