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Rembrandt Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 49 reviews
7/10
49 reviews
Complaint Response 82 complaints
3 days avg. 82 complaints
What we like
  • Top-tier software providers
  • Mobile-friendly
  • Live chat support available
  • Proven fair by TST and iTech Labs
What we don’t like
  • Live chat not available 24/7
  • Large number of restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Rembrandt Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.rembrandtcasino.com
Established
2009
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, Norwegian, Russian
Casino Type
Instant Play, Mobile, Sports, Live Casino, Crypto Casino

Rembrandt Casino is an elegant online casino with an impressive array of games from the leading providers such as NetEnt, Betsoft, Quickspin, iSoftBet. The site uses a completely instant-play interface and a convenient layout to make it easy to explore the game library. Rembrandt Casino is licensed by Malta Gambling Authority.

Restricted Countries and Territories

Various legal restrictions prevent Rembrandt Casino from offering games to residents of the certain countries and territories, including but not limited to the United States of America, Australia, Cuba, Belarus, France, Spain, Sweden, and the United Kingdom. However, the entire list can be found in our casino details section.

Security and Fairness

Rembrandt Casino protects its players with SSL encryption, the industry standard for online safety. This protocol prevents anyone from being able to read sensitive details like addresses and bank account information. Rembrandt Casino also enacts a privacy policy to prevent third parties from obtaining player data.

All of the platforms on Rembrandt Casino have been audited for fairness. Full audit certificates are available from both TST and iTech Labs. These are available to the public in the footer of Rembrandt Casino's website. Just click on "RNG Certificates" to review them.

StallCation

Complaints

Read the complaints other players have left for Rembrandt Casino. Learn more about complaints.

Show all complaints
Rembrandt Casino - Approved withdrawal not paid

I am filing this complaint regarding an approved €3,500 withdrawal from Rembrandt Casino that remains unpaid, despite repeated confirmations and follow-up messages. Below is a detailed timeline of the events, with supporting screenshots attached.


Timeline:


7 July 2025: I received confirmation that my account verification (KYC) was fully completed.

7 July 2025: I was informed that my €3,500 withdrawal had been approved. The first instalment of €900 was said to be “on its way” and should arrive in approximately 2 working days. The second part was scheduled to be paid “around 14 July.”

10 July 2025: I contacted the casino asking why the €900 had not arrived after 3 days. I requested immediate confirmation, proof of transaction (e.g. SWIFT), and an explanation.

11 July 2025: I received a vague reply citing “technical issues” as the reason for the delay.


11 July 2025: I responded by setting a clear deadline:

1. Proof that the €900 had been sent

2. A timeline for the remaining €2,600

3. Delivery of the first payment and confirmation of the full plan by Monday, 14 July


14 July 2025: I have received no payment, no proof, and no new reply from the casino.


Concerns:

• The casino has failed to send the €900 as promised

• No proof of payment has been provided

• The remaining €2,600 is still without schedule

• Their communication is vague, referring only to “technical issues”


What I request:

1. Immediate proof and delivery of the €900 payment

2. A clear and dated payment schedule for the remaining €2,600


Additional context:

In addition to this approved withdrawal:

• I currently have a €1,500 withdrawal request pending approval

• My account balance is approximately €10,000, which I intend to withdraw later


These are not part of the current complaint but show the overall seriousness of the situation.

staus Unresolved
€3500
Rembrandt Casino - Withdrawals not yet received to bank account

I am writing this email about Rembrandt Casino -withdrawal mess I am facing.

I am a new player on this gaming website(with username- < removed >). I started playing with no deposit money, Later deposited a couple of times 20 euros and played and won 100s then I converted that to 1000s to my winnings, At the end luckily I made around 3k. I withdrew 2200. Before that, I provided all documents(ID , Utility, bank statement -proofs) for verification as requested on their website. They were approved within the next 4 days.

They approved my pending and On February 23rd one of their executive from the legal department emailed me that I would receive payments in 2 installments 1100e each within 5 working days and the rest after 6th March. I agreed to that. Until 1st March I checked my bank account, and I didn't receive anything. Upon their request, I provided a bank statement since the day I withdrew and also by rechecking contacted the bank if I have any payment from Condor Gaming. nothing yet.

I emailed their legal department requesting them to resolve the issue. I got a reply to provide my bank statement from 22.02.24 to till date. I have been following through through online chat/email replies to their legal department. Now it's already 7th March neither I received 1st installment nor the 2nd installment.

An executive from their legal department has been asking/requesting to show patience as their team is working to resolve this issue swiftly. It's been more than 10 days now I hear the same news through emails or chat.

I kindly request your assistance in investigating the matter and ensuring a swift resolution with Rembrandt Casino

Details:

Casino: Rembrandt

My User Name: < removed >

Withdrawal Amount: €2200

Their conditions 1st installment: €1100(before 20th February)/2nd installment: €1100(lastest by 6th March)

Withdrawals Request Start Date: February 23, 2024

I appreciate your prompt attention to this matter and anticipate updates on the progress of your investigation.

staus Resolved
€2200

Complaint Statistics

Resolved 72
Avg. Amount $ 2,679
Avg. Complaint Duration 9 days
Avg. Response Time 3 days

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Top reviews from our players

Microgaming and Rembrandt, it sounds like a perfect combination. As an art lover and especially an avid Rembrandt fan, this casino gave me positive vibes.

Having said the above, it is obvious that the owners could have exploited the Rembrandt theme more. Rather disappointing execution, not well fleshed out.

What do you do when you are bored and itching to play some games in the real mode, (never mind the fun mode)? Find a casino that offers some no-deposit free spins or free chip, and with a nice big deposit bonus of course. And what did that do for me? I signed up at Rembrandt Casino! Hehehe. It was offering 10 no-deposit free spins, followed by a 100% first deposit bonus, and with 100 free spins on Starburst on top of that. Hmm, free spins on the game Starburst would never excite me much, but 100 free spins certainly did, especially when all of those 100 free spins are to be given out in one go, and not broken up into 10 or 20 free spins per day.

Yep, the 100% deposit bonus wasn't much at all, but I was hoping that those 100 free spins would and could afford me with some fun at least. So, after getting the registration done, after validating my email, and after completing my profile, I then click on the Live Chat service for a quick confirmation of my eligibility to get those 10 and 100 free spins. Who knows, there might just be a country restriction for me on it, so I had better be very sure first before i make that deposit. Yep, no problems at all with that.

I played the 10 free spins first, on NetEnt's Hansel & Gretel game, and those 10 free spins couldn't even warm up my butts. They ended even before I knew it, giving me a win of just a few cents. What the argh! But that's how NetEnt's newer games tend to play nowadays, so I always avoid playing them with my own money. Then I went back to the Chat Host to make a deposit, to get those 100 free spins, and also to ask on the wagering requirements and whether I needed to complete the KYC procedure first. True enough, I was requested to get my documents approved first before making a deposit. Okay, I could get that done soon enough.

Upon asking more questions, I also found out that all first time withdrawals are to be made via Bank Transfers only. Withdrawals via Neteller or other ewallets could only be made after that first withdrawal. Damn! That didn't go down well with me at all! Bank Transfers are a real pain in the 's' where speed is concerned, and I wasn't about to wait 2 weeks or so to get my money should I make a win and a withdrawal on that day. There was no other alternative and no other way, according to the Chat Host. Oh yes there is! No deposit at all! And with that, I logged out and left behind Rembrandt Casino for dormancy. No casino is ever going to force a Bank Transfer option on me! No Neteller, no deposit, simple as that.

That's what I thought! A few days later, I somehow changed my mind, and I made my first deposit at the casino. The 100 free spins was played on NetEnt's Divine Fortune game, but it played so badly it paid me only $9.96 from 100 free spins, what the argh! My deposit and bonus money was then played on my favourite game Soup It Up, and this game played quite well, as expected. I got a few Free Spins games, played for quite a long time, but finally lost everything in the end. At least I got some satisfaction from my favourite Microgaming game.

I like most of the things about this Rembrandt Casino. Live Chat support was good and efficient. I also like the instant availability of the free spins, all 100 of them in one go and not broken up into 20 free spins per day or something like that. I hate that! And I also like the wager-tracking indicator at the top of the screen, very convenient, and saves me needing to ask my wagering progress from the Live Chat. I also hate this. But, not everything was icing on the cake. The biggest thing that I dislike at Rembrandt Casino, is that troublesome 'first withdrawal by Bank Transfer only' term. Argh! I wish they would remove this term as soon as possible!

Absolutely a bad bad Casino. Hardly to be called a casino. The live casino is very very laggy. 9/10 times when playing roulette you don't see the ball drop. The screen goes on black and when the feed is back the ball stopped spinning.

But what is the worst about this Casino is their Frequently player points system. I played for over €10.000 and only amassed 350-370 points. With these points I was able to get a WHOPPING 5 FREE SPINS!!! wowwwwww they are so generous... not. The store to cash in these points is also open only a couple of days a week.

I was so turned down by this site I made this account to warn other players because it's not worth your money.

Was recommended by a friend, so I signed up and deposited. Good variety of games, looks good.

Well after I made a deposit of £20 I played for an hour or so and managed to do ok with about £220 in my account and decided to withdraw half of it. I got onto the online support chat and asked about cashing in.The online support took about 8 mins to get back to me and they froze my account with my money and said I had multiple accounts from the same IP address. I said I only have the one account, I'm a single father of 3 young children battling to raise them on my own and can't afford multiple accounts.. lol. Online chat said send and email to support and they will get back to you
. This happened about 5 days ago now. I have sent countless emails to support and haven't even got a reply. How can these people steal my money just like that and don't even have the decency to sort this out

Hi Torz70, We have strict rules about the multiple accounts in our system, and once they are detected, we are obliged to close them. This is explained in our Terms and conditions and we cannot avoid the rules. We haven’t sent you an email, as there is no official complaint sent to us via email, and I believe you have been explained on the Livechat about this. Unfortunately the account cannot be reopen until full verification of the related accounts is complete. Kind regards, Rembrandt Team

user avatar
Inactive user
6/10

Support was pretty helpful and they have a decent selection of games. Deposit went through quickly and bonus applied right away.

I found this casino very difficult/frustrating to navigate. Load times took a long time and it always jumped me back to the main menu before loading the slot which was confusing. There's also no full screen option which makes reading some of the text in the games difficult. Finally, they accept players from Canada but all of the NetEnt games are restricted. However, they keep suggesting these as "featured" games which made me click on them, then have to wait a long time for it to load before telling me I wasn't allowed to play. There was no way of knowing if I could play the games or not ahead of time.

Hello Idgas, Thank you for your feedback and please accept our apologies for the issue experienced. The topics explained have already been taken with our Technical team and I have just sent you an email with more specific questions on the issue experienced so we can investigate this further for you. I believe we will be able to resolve this as soon as possible and offer you great experience at our casino! Thank you in advance for your cooperation, Victoria Rembrandt Casino Team

user avatar

Rembrandt casino is a great casino, very modern, easy to navigate. They have a wide selection of games as well like Micro, Netent, Betsoft, PlayN'Go and Tain which provides much different fun. Mobile version also easy to navigate.

Support is also great, I contact them a few times on live chat and over email regarding bonuses, payouts and other information. They were always very nice, fast and always tended to help us players.

I have really nothing to dislike, a good and reliable casino for me.

Very nice casino, good selections of games, graphic is great, loading fast.
Service is decent, first withdrawal came to me very smoothly. Everything that decent casino requires.

Great offer on games from different providers, Netent and Microgamig for example

Friendly Live Chat between working hours

Freespins are without wagering

Several Deposit and Withdraw Options

Offers a Live Casino and a Sportsbet Part

Site works good and without laggings

Cant say anything to withdraw times at this point.

I rate them a 8 at this point, cause the Bonus wagering is pretty too high and withdraws could be much faster in 2016.
But if you dont use them, its a nice play to gamble and I think theyre trustful

Deposit Bonuses have a too high wagering and withdraw times could be faster, other casinos offers a nearly instant payout-time

Inactive user
9/10

Checked Rembrandt out, and was pleasantly surprised. A casino definitely on the up.

Great selection of games to mix it up. Betsoft, Micro, Netent, Tain and Play N'Go provide a great combination to play for hours as I do.

Nice simple layout on mobile and easy to navigate.

Rembrandt have some of the best reviews I've read elsewhere so far from an online casino. Always my first point of reference before I deposit anywhere.

Big + : The staff rock and are really friendly and helpful. Shihaam is really cool to talk to. Just remember, she's a girl. So be nice.. Or else.

Only a minor complaint but no credit card withdrawals. I like the ease of depositing with CC and withdrawing straight back to it.

From what I have seen on of the best casinos there is. The support is flawless, friendly and helpful, and they resolve the issues within moments. The games are great and easy to access as is the whole website where everything is placed perfectly in order to have easy access to any information regarding the casino.

Rembrandt Casino News

Read all news about Rembrandt Casino, check for updates and stay tuned for exclusive bonuses.

Tom Horn Gaming is Partnering With Condor Gaming
Industry Tom Horn Gaming is Partnering With Condor Gaming

Tom Horn Gaming announced a content partnership with Condor Gaming Group, and their titles will be live on Condor’s nine online casino brands.This deal extends Tom Horn’s global outreach, and it’s great news for players internationally who will now be able to play their games in casinos like Tournaverse, Gambeta10, LuckyBull and Rembrandt Casino.Exciting Times AheadOndrej Lapides, CEO at Tom Horn Gaming said that their team is delighted about the partnership since the two companies have a shared vision - supplying players with unique and safe gaming experience. Additionally, this partnership boosts Tom Horn Gaming’s ultimate goal, which is worldwide expansion.Prash Patel, CMO (Chief Marketing Officer) at Condor Gaming Group explained that their company strives to bring a large variety of gaming experiences to their players around the world. Adding that the deal with Tom Horn Gaming fits the bill perfectly thanks to its diverse catalogue of titles. We’re confident the supplier’s games will appeal to our players in many markets, whilst generating substantial growth for both of our companies.What Can Players Expect?Players in online casinos like Tournaverse and Lucky bull (among others) can expect to get access to Tom Horn’s most popular titles like 243 Crystal Fruits, Sweet Crush, Diamond Hill. But, it’s important to note that the partnership extends to other titles as well.

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