Prism Casino

Worst casino
8/20 requested withdrawal
9/3 withdrawal approved
9/30 no payout and excuse after excuse. Reps blatantly lie until you post a screenshot of previous chats.
They do everything they can to rip you off.

Absolutely nothing. In the worst casinos I've tried. Customer live chat is a joke as they take for ever to repond.. send surveys while you wait just to make this more fustrating

Everything. Service is so very slow. Waited for over 30 mins for an agent to respond. False promotions.. a real joke. Do not recommend because in the end you will not get your no deposit bonus. Scammm

According to Prism casino, their withdrawal timeframe is 7 days. This is false. Let me break it down (this is what I had gone thru more than once).
I cashed out it took them 5 days to tell me I needed to send them required documents in order to continue with the withdrawal. After I sent them my docs, I waited 5-7 days for them to review those docs.
After reviews docs, I was told I have to send them my bitcoin payout detail which took 3 days and then have to wait 7 more days to get it approved.
Once it approved, it’ll take 7-10 days for them to sent it out.

The arrival of your withdrawal depend on your payout method but bitcoin seems to be the fastest. So no, withdrawal timeframe is not 7 days.

Hi. Bexpdx7 here. I like that I’ve received withdrawals from this casino in the past. Although not in a timely manner...........................,......

I dislike that I’ve waited 6+ months for a withdrawal of $100. I won it on a free chip. I was advised by the manager, after waiting 3 months for approval, to cancel and re-request my withdrawal. I did so. It has been another 3 months with no traction whatsoever. All I know is I’ll never use this casino again, not to mention other withdrawals I’ve seen from this casino take 3+ weeks to receive at BEST.

Hi, my account name is jason8smith869
I did like this casino. I enjoy playing here and thought they were a better casino then most. Until I made my first withdrawal.

What I don't like is that I spent 170 dollars a few weeks ago and one hundred of it back, and they keep giving me to go around with the withdrawal. At first they wanted me to send a Photo ID and a bill in my name to confirm address so I did. But now they want me to send them 5 credit cards in my name that is crazy and unheard, especially since the transaction was made through bitcoin. So I don't know what scam they are playing, but I would like to receive my withdrawal and I would like to think my favorite time of playing at there casino is not a fake or a let down.

I won 800 from Prism. They said my bank wont accept bank wires or checks from them. I called my bank and they said they do accept. It's all a scam for you to spend money then if you win you wont get anything

WARNING No cashback under R400 which they did not mention in their cashback promotion. No free spins and rude chat. Springbok and Thunderbolt have way better bonuses and no min for cashback, Give Prism a BIG MISS

Just took the bonus 45 euro and began to play, as there fell the jackpot of 2500 euros, which was immediately taken away! They specifically choose those who play the bonus in order to play the jackpot that would not pay it to anyone. Even 100 euros left, took everything. I DO NOT ADVISE TO PLAY THERE

They say it's no deposit but if u win they tell u it will be easier to get paid if you make a deposit. I'm being a smart ass

I've been trying to get my withdraw for over a month and Everytime I write they say two days and I'll hear from someone and given a reference number to not hear from anyone and write again to be given another ref number. And then when you call guess what? No agents avail to take calls so leave a message and I won't hear from anyone.. this place is a joke I would recommend u to save your money and headaches and go elsewhere. I'll change my review if they make good on what they owe.

I wrote a review a few days ago and this is my update. After depositing $100 from their players reward card with 25x playthrough I contacted the live chat to see what I had wagered so far. He stated that I had exceeded the playthrough and had play $3990 so it was safe to make a withdrawal. I'm so excited at this point.

Low and behold I submit a request for bitcoin withdrawal and emailed documents. I contact live chat again concerned as to why I wasn't prompted to enter my bitcoin address. Well this time the agent states that I need to cancel the withdrawal and playthrough $1800. At this point I'm disappointed because I know how this is gonna turn out so I cancelled and blew through that $200 in no time. I guess I should have known better and have decided not to deposit or play here due to this issue.

I decided to play this casino using money that was given to me o.k. their players reward card. You can only play it on casinos in their network so I chose this one. Had $100 with 25× wagering and 2× cashout. I played on goldbeard one of my favorite slots. I made playthrough and requested withdrawal. Their live chat was quick at responding with what I needed to send and I have now sent those documents today and am requesting to withdraw to bitcoin. Now I will wait to see if this takes as long as people claim. How this goes will influence my decision to deposit here. I love rtg games but usually play at instant withdraw bitcoin casinos to avoid jumping through hoops.

I have nothing bad to say at this moment. I enjoyed playing here and will update my rating and review based on my withdrawal experience. Hopefully this will become one of my new favorites.

I have nothing but nice things to say when it comes to Prism Casino...as far as playing the slots, having fun and actually being able to win, or to be lucky, as its called!I think I have learned the way of online casino's and with that being said, yes...there is a lot of speculation, anticipation and aggravation, when it comes to receiving a withdrawal! It can seem longer than it actually is, and in some cases, it is too long, but the bottom line is that you will get your winnings!!!

The sad thing is with the negatives associated with the aftermath of winning, it can break one's spirits and make the experience far less exciting and memorable! So now that I am on the other side of waiting for a payout...I am clear to give my prospective...first, I 'd like to say that I love the staff, I can appreciate the position that they are in, they are simply doing their job, and unfortunately they get caught in the middle of procedure and the players!!! So with that being said, I'd like to thank each agent that has ever assisted me and to share that I have always appreciated their service!I do recommend Prism Casino...give them a chance...you may just be lucky as well! My advice to you is to stay within the rules and guidelines and your only issue may be a delayed payment!!!!

The one thing that I totallllllyyyyy dislike is that my bonuses were snatched away! Its like that is what attracted me here in the first place, and the marketing of the bonuses are genius!!! They invite you to win, yet when you do, all the confetti stops!!!! It appears one-sided, as no one wins every deposit...it would be nice to have some type of bonus that perhaps has a limit on it, like maybe a no rules bonus once every two weeks or a month...along with other bonuses that are realistic...just my little ole' opinion

And my VIP status was downgraded...so that makes me feel kicked to the curb, thank God I have great bumpers...lol! Even with all of the above, I still LOVE Prism! Thanks for being here for us to enjoy!!!!

Absolutely Nothing... A nightmare from beginning to end.

Geez... where do I start with Prism Casino.. I made a $30 dollar deposit, won it up to 700 and withdrew 650... they said there would be delays and their behind on their withdrawals so I could expect to get my money by check in 2 MONTHS!!! I wait I wait I wait, 2 months roll around and I TRY to contact their online live chat which is about damn near impossible to do... It took me almost 5 solid days of trying to reach them at different times throughout the day and night to get a hold of someone. Don't even bother trying to call them...They told me they never received my documents necessary for withdrawal!! I sent them 5 times!

Mad, but with no choice I send the documents again. They keep saying they're not getting it. So finally I have to call their number about 20 times a day for 3 days to get some British sounding guy to answer he told me they didnt receive any documents!!!!! I was beyond furious and told him dude! Look up my damn email account and find the 13 emails I sent with my documents.. during that very call he says ok I found them. It's going to be expedited and should be sent out in the next 15 business days.. I wait and wait, try to contact their almost non existent customer service... which is by now just a little bit easier to get into contact with.

At this point 3 months into my withdrawal request. I talk to their online chat and he tells me that they do not send checks to the state I live in!!!!!!! After all of that time!!! They couldn't send checks to my state and they knew it!!! They said you can do a wire transfer and I filled out all of the info and submitted it (this time they said it was going to be expedited again and to check back next Wednesday or Friday when they process payments. I waited til the next week... Takes a while to get a hold of live chat and when I do, they say they cannot send to credit unions!!!! WTF.THEN, this terribly managed site and their rep. tell me that I can request a check!! I EXPLODED! They weren't keeping any notes on me about my ordeal. I called them, which this time took more than a 2 days and I had to reach them at some real obscure timing window. Seemed like their is a bout a 3 hr window to call them.I finally got a hold of a manager who said the only thing they could do was a bitcoin withdrawal... At that time Bitcoin was new to me and I had to go through a lot of verification to get that account open. The manager told me to ask for her personally and she told me the days she worked and hours so their was some relief in that... I finally got my money after about 5 months... the headache and time I spent trying to get my money was nowhere near worth it. They really couldn't run that online casino anymore poorly than they are right now.

I won a jackpot and was told that it was not valid and they took back my winnings. I played again added funds using my players reward card and again they took my winnings claiming that it was won using a double promotion. They did not even refund my deposit or what was in my account prior. Twice they have took my money and my winnings so I'm done playing through this casino.

Games, that is about all I have to say that is good at this point.

That they don't reply to my emails, they don't answer the phone nor was I able to reach them on chat. I can already see how my withdrawal is going to go, nowhere!!! I see why they were blacklisted and why all the negative reviews, don't let them fool you, nothing has gotten any better there and they should still be blacklisted. Never had such a bad experience at an online casino, they just don't care. Not sure how they are still operating with the lack of customer care and support, because there is none.

Hi! I played Prism with the bonus money! I played enough to repay the part owed to Prism and won $100. It took approximately 40 days, but they did pay. They Paid! less a wiring fee,(unmentioned) and not without request for me to play more before I received my winnings. I think this would be normal because it is a casino and they want you to play - so why not play with the winnings. I was just determine to complete one transaction before beginning any others. They did pay less 20% of winning. So that is good - it is just that - that was not mentioned and it felt like a "cheat" of the 20%. so they could improve communication so the customer is aware. Otherwise - THEY PAY!

THANKS,

Cheating, blackjack game was literately taken over by casino after asking about withdrawal of my balance, casino placed bets for me and busted me in a blackjack game.

Weirdest thing I have seen in my long online casino history.... Customer. Rep clearly knew about it because he didn't even checked it out and left the chat.....

This is a casino that steals your real money if you happen to win more than they would like.

I wanted to share with you my experience Prism casino. I am a member of Prism casino for more than a year. I registered there, when I was searching new RTG casino. And at that time they offered a good sign up bonus, but I don't remember anymore. It is one of my least favourite casinos, because the few times I did play there and won good money, I had many problems with the withdrawal.

The last time I visited this casino was one month ago. I thought that maybe something has changed and decided to give them minimum deposit, which by the way, is 10 euros and try to win at black jack. I feel very comfy at that game and usually win good money, so why not? I deposit and started to play. I placed 1 euro bets and lost 6 timesin a row. I thought oh well maybe this just isn't my casino after all, but still didn't give up. And I put my last bet there and bet all my money- euros and fortunately I finally got lucky and won with black jack combination. I placed 2 more 6 eur bets and won too, so I had like 25 euros in my account. I don't know why but I have a bad feeling about this casino. I wanted to withdraw this money because I knew if I continue, I will lose.

To withdraw, you have to send copy of your identity card. I had withdrawn from them before, but they asked me to send my identity paper again. I did it, but nothing happened, no one answered me. A week later I still hadn't got my winnings, so I contacted their support. They said that they didn't receive anything from me. I was really angry, sent my identity copy again and an unhappy email about their services. Two days later I got my money. From my experience, this casino brings me headaches and after this I will not go back.