Prism Casino

I decided to play this casino using money that was given to me o.k. their players reward card. You can only play it on casinos in their network so I chose this one. Had $100 with 25× wagering and 2× cashout. I played on goldbeard one of my favorite slots. I made playthrough and requested withdrawal. Their live chat was quick at responding with what I needed to send and I have now sent those documents today and am requesting to withdraw to bitcoin. Now I will wait to see if this takes as long as people claim. How this goes will influence my decision to deposit here. I love rtg games but usually play at instant withdraw bitcoin casinos to avoid jumping through hoops.

I have nothing bad to say at this moment. I enjoyed playing here and will update my rating and review based on my withdrawal experience. Hopefully this will become one of my new favorites.

I have nothing but nice things to say when it comes to Prism Casino...as far as playing the slots, having fun and actually being able to win, or to be lucky, as its called!I think I have learned the way of online casino's and with that being said, yes...there is a lot of speculation, anticipation and aggravation, when it comes to receiving a withdrawal! It can seem longer than it actually is, and in some cases, it is too long, but the bottom line is that you will get your winnings!!!

The sad thing is with the negatives associated with the aftermath of winning, it can break one's spirits and make the experience far less exciting and memorable! So now that I am on the other side of waiting for a payout...I am clear to give my prospective...first, I 'd like to say that I love the staff, I can appreciate the position that they are in, they are simply doing their job, and unfortunately they get caught in the middle of procedure and the players!!! So with that being said, I'd like to thank each agent that has ever assisted me and to share that I have always appreciated their service!I do recommend Prism Casino...give them a chance...you may just be lucky as well! My advice to you is to stay within the rules and guidelines and your only issue may be a delayed payment!!!!

The one thing that I totallllllyyyyy dislike is that my bonuses were snatched away! Its like that is what attracted me here in the first place, and the marketing of the bonuses are genius!!! They invite you to win, yet when you do, all the confetti stops!!!! It appears one-sided, as no one wins every deposit...it would be nice to have some type of bonus that perhaps has a limit on it, like maybe a no rules bonus once every two weeks or a month...along with other bonuses that are realistic...just my little ole' opinion

And my VIP status was downgraded...so that makes me feel kicked to the curb, thank God I have great bumpers...lol! Even with all of the above, I still LOVE Prism! Thanks for being here for us to enjoy!!!!

Absolutely Nothing... A nightmare from beginning to end.

Geez... where do I start with Prism Casino.. I made a $30 dollar deposit, won it up to 700 and withdrew 650... they said there would be delays and their behind on their withdrawals so I could expect to get my money by check in 2 MONTHS!!! I wait I wait I wait, 2 months roll around and I TRY to contact their online live chat which is about damn near impossible to do... It took me almost 5 solid days of trying to reach them at different times throughout the day and night to get a hold of someone. Don't even bother trying to call them...They told me they never received my documents necessary for withdrawal!! I sent them 5 times!

Mad, but with no choice I send the documents again. They keep saying they're not getting it. So finally I have to call their number about 20 times a day for 3 days to get some British sounding guy to answer he told me they didnt receive any documents!!!!! I was beyond furious and told him dude! Look up my damn email account and find the 13 emails I sent with my documents.. during that very call he says ok I found them. It's going to be expedited and should be sent out in the next 15 business days.. I wait and wait, try to contact their almost non existent customer service... which is by now just a little bit easier to get into contact with.

At this point 3 months into my withdrawal request. I talk to their online chat and he tells me that they do not send checks to the state I live in!!!!!!! After all of that time!!! They couldn't send checks to my state and they knew it!!! They said you can do a wire transfer and I filled out all of the info and submitted it (this time they said it was going to be expedited again and to check back next Wednesday or Friday when they process payments. I waited til the next week... Takes a while to get a hold of live chat and when I do, they say they cannot send to credit unions!!!! WTF.THEN, this terribly managed site and their rep. tell me that I can request a check!! I EXPLODED! They weren't keeping any notes on me about my ordeal. I called them, which this time took more than a 2 days and I had to reach them at some real obscure timing window. Seemed like their is a bout a 3 hr window to call them.I finally got a hold of a manager who said the only thing they could do was a bitcoin withdrawal... At that time Bitcoin was new to me and I had to go through a lot of verification to get that account open. The manager told me to ask for her personally and she told me the days she worked and hours so their was some relief in that... I finally got my money after about 5 months... the headache and time I spent trying to get my money was nowhere near worth it. They really couldn't run that online casino anymore poorly than they are right now.

I won a jackpot and was told that it was not valid and they took back my winnings. I played again added funds using my players reward card and again they took my winnings claiming that it was won using a double promotion. They did not even refund my deposit or what was in my account prior. Twice they have took my money and my winnings so I'm done playing through this casino.

Games, that is about all I have to say that is good at this point.

That they don't reply to my emails, they don't answer the phone nor was I able to reach them on chat. I can already see how my withdrawal is going to go, nowhere!!! I see why they were blacklisted and why all the negative reviews, don't let them fool you, nothing has gotten any better there and they should still be blacklisted. Never had such a bad experience at an online casino, they just don't care. Not sure how they are still operating with the lack of customer care and support, because there is none.

Hi! I played Prism with the bonus money! I played enough to repay the part owed to Prism and won $100. It took approximately 40 days, but they did pay. They Paid! less a wiring fee,(unmentioned) and not without request for me to play more before I received my winnings. I think this would be normal because it is a casino and they want you to play - so why not play with the winnings. I was just determine to complete one transaction before beginning any others. They did pay less 20% of winning. So that is good - it is just that - that was not mentioned and it felt like a "cheat" of the 20%. so they could improve communication so the customer is aware. Otherwise - THEY PAY!

THANKS,

Cheating, blackjack game was literately taken over by casino after asking about withdrawal of my balance, casino placed bets for me and busted me in a blackjack game.

Weirdest thing I have seen in my long online casino history.... Customer. Rep clearly knew about it because he didn't even checked it out and left the chat.....

This is a casino that steals your real money if you happen to win more than they would like.

I wanted to share with you my experience Prism casino. I am a member of Prism casino for more than a year. I registered there, when I was searching new RTG casino. And at that time they offered a good sign up bonus, but I don't remember anymore. It is one of my least favourite casinos, because the few times I did play there and won good money, I had many problems with the withdrawal.

The last time I visited this casino was one month ago. I thought that maybe something has changed and decided to give them minimum deposit, which by the way, is 10 euros and try to win at black jack. I feel very comfy at that game and usually win good money, so why not? I deposit and started to play. I placed 1 euro bets and lost 6 timesin a row. I thought oh well maybe this just isn't my casino after all, but still didn't give up. And I put my last bet there and bet all my money- euros and fortunately I finally got lucky and won with black jack combination. I placed 2 more 6 eur bets and won too, so I had like 25 euros in my account. I don't know why but I have a bad feeling about this casino. I wanted to withdraw this money because I knew if I continue, I will lose.

To withdraw, you have to send copy of your identity card. I had withdrawn from them before, but they asked me to send my identity paper again. I did it, but nothing happened, no one answered me. A week later I still hadn't got my winnings, so I contacted their support. They said that they didn't receive anything from me. I was really angry, sent my identity copy again and an unhappy email about their services. Two days later I got my money. From my experience, this casino brings me headaches and after this I will not go back.

Before I create my review on Prism Casino I would just like to say casinoian I never thought of it that way, make chargebacks to get back at them, don't know if that would work though. Anyways, my review for Prism casino ended with more questions due for some answers. I was left with no cash after I spend some serious time with Prism casino's 300% match bonus. How fortunate that they would not include Blackjack into this bonus, only just the three games slots, keno and scratchcards. All this reminds me of the days back where I was playing on Club Gold, before I had the impression that they were the "real deal". The questions I was left with were,"Can you win on this Real Time Gaming casino?", "Has anyone ever made a cashout?" and "Was I as a new player a fool to try a casino that hid it's bad reputation?". The answer for the final question is a no because a new brand player or new player in general cannot expecting anything except for winnings and losses....as simple as that.

For the support system they have....well.....to easily discuss how they are they treat players as if they were the warden of a prison while we players are the victims behind iron bars or better yet mixing vinegar with sodium bicarbonate they can badly react to players. What happened to my old Prism account after I played through my cash of $42 with my $126 bonus they closed my account. I asked them why it's locked, I have yet heard back from them...in the longest time and still counting. The uncomfortable silence has driven me to walk away, shaking my head.

I must ask all of you this question, "Would you come back to a once blacklisted casino knowing they are "now" being made reputable or would you stake your deposit to a safer more trusted casino some place else?".

I have played at Prism Casino. I paid $ 50. The game was short and did not make fun. Then I once again paid up and continued to play $ 50. The balance of rose and rose to $ 2,400. I have continued to play until my balance was at $ 1,800. And since I applied for the payout. For 4 weeks, I'm waiting for that money. I get no email to reply.