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Prime Slots Casino

Our Rating CasinoRank
5.1/10
CasinoRank
Player Rating 25 reviews
3.5/10
25 reviews
Complaint Response 10 complaints
3 days avg. 10 complaints

AskGamblers Quick Overview

Editor’s View

Prime Slots Casino maintains a simple, almost banal website, featuring a no-nonsense layout that is both user-friendly and easy to navigate.

What we like
  • Mobile app available
  • A diverse range of casino games
  • Different responsible gambling tools available
What we don’t like
  • Live chat is not 24/7
  • Cryptocurrencies not accepted
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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Prime Slots Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.primeslots.com
Established
2011
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, German, French
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

General Information About Prime Slots Casino

At first glance, the website design is sleek, basic and outdated. However, everything is in the right place and easy to find. Whether you are exploring the game selection or promotions, everything is just a few clicks away. You'll find plenty of helpful details in this Prime Slots Casino review, so be sure to read on. 

The homepage looks clean and organised, presenting popular games and current promotions clearly without overwhelming visitors. The game library is well-structured with functional categories such as New Slots, Daily Jackpots, and Megaways.

Established in 2005 and operated by Aspire Global, Prime Slots Casino holds licenses from both the UK Gambling Commission and the Malta Gaming Authority. 

Prime Slots Casino's services are limited, and players from certain countries, including the United States, Australia, Serbia, and others are restricted. Therefore, it's essential to verify if access is permitted from your location before proceeding.

Once you manage to enter the casino lobby, registering is swift, and requires your email and password. Ensure you verify your account to avoid potential withdrawal delays. You can refer to their "Terms & Conditions" page for verification details.

This online casino offers a welcome bonus, slot tournaments, daily picks, and a loyalty program. However, their live chat isn't available 24/7, and they don't accept cryptocurrency. For more details, check out the full casino review.

StallCation

Complaints

Read the complaints other players have left for Prime Slots Casino. Learn more about complaints.

Show all complaints
Prime Slots Casino - Ignoring me and my thousand pounds win

Hi please can someone help me as I’m very worried after being ignored all day and then reading some horrendous reviews on reviews.com regarding prime slots. 

I was up most of the night with a teething toddler and had a go on prime slots to keep me entertained and distracted from late night peppa pig! To my amazement I won £1000. I immediately withdrew my winnings and uploaded my verification documents - my personal drivers licence id, a utility bill and my bank card, so I knew I wasn’t going to be asked to verify. I do believe I had already verified but thought I'd make sure so supplied again to be sure. I read through prime slots terms and it says withdrawal will be processed within 11 hours. After 12 hours I hear nothing and so I went onto online chat the message at the top states they reply within minutes. It has now been 5 hours and I haven’t had a reply. This is advertised as an instant chat support. 5 hours and waiting is not instant! 

I have sent 2 emails to them asking them to confirm they have received my documentation and I’ve asked them how long my withdrawal will take. I am well past the 11 hours withdrawal time that they state they normally take, I’ve had no confirmation of any documents received, all my online chat messages have been ignored and then on the reviews website.

I’ve read many many terrible reviews stating they are scamming people and not paying out winnings and ignoring peoples emails and messages. 

Up to now I’ve deposited quite a bit in total over the space of a few months I thought they were a reputable site but now I am so worried that I will never get my £1000 winnings and that the site is a scam.

Please can you help look into this. My user name is < removed username >.

Thank you.

staus Resolved
£1000
Prime Slots Casino - Cashouts delayed
I had placed several cashout amounts total of 3 700 in pending on Aug 11th, Aug 17th and Aug 18th. Part of my funds placed on Aug 11th have gone to processing along with those placed on Aug 18th. However, there is one amount placed on aug 11th and several others placed on the 17th that are still in pending. The total is 1 500. Following the 48 hours pending time I was told that accounting was closed and the chat rep. could not explain to why all the funds are not been processed. 3 chats later I was told "there is a bug with thier system" and they cannot know when the amounts will be processed. When I ask for a timeframe to know when this will be "fixed" I get rude answers (copy-paste) of "you have been informed...you will be notified". I find it unreasonable and a breech of thier engagement (48 pending) to ask clients to just shut up, sit and wait. As a client I should have least been informed that my funds were delayed. The only reason I was know of the problem is because I kept going on chat and asking what is going on. I have asked for an alternative solution to transfer the funds ( by check for example) I was told there is none. I asked for a time delay to know when they would know if the problem is fixable or not. There is none. The only response is the repetitive copy-paste from the chat rep. of "You have been informed and will be notified" and when the issue is pressed or my insatisfaction expressed then the chat rep. becomes rude and the chat turns into an argument. They do not seem to realise that thier technical issue is not the customers problem. I have kept every chat and screen shot of my account. I am sending just the screen shot of this pending funds. Do not hesitate to contact me for more information. Please assist me with this situation.
staus Resolved
$1500

Complaint Statistics

Resolved 8
Avg. Amount $ 1,000
Avg. Complaint Duration 8 days
Avg. Response Time 3 days

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Player rating
3.5/10 25 reviews

Top reviews from our players

Hello here is my next review from the Prime Slots Casino:
I decided to play some unique games includes scratch cards too. I never deposited casinos how is uses Neo gaming solutions. I know they are a basically a scratch card casino but they have some slot too. I wanted to try out before I thought to deposit to them, so I saw the prime slots casino are gives 5 euro to the new customers to try some games.

I went to check the conditions of the bonus first, only two restrictions what I saw on AskGamblers, the wagering requirements are 20 times and the bonus I available for three months after it all the player balances was void. This isn’t the worst terms and conditions what I saw so I visited their home page and filled the registration form and clicked to the accept free 5 euro button.

I get it immediately but I sadly saw they didn’t allow to play all of their games with the no deposit bonus, only a few slots and scratch card was reachable. After it I found the Roll the dice slot, maybe this isn’t a slot but it has 5 reel and you need to place minimum 1 euro bet, each reel cost 0.2 euro. If you get 3 alike dice in horizontal you can win, also it have some bonus feature too, if you get the 3 bonus dice horizontal you win a spin the wheel feature where you can won max the 100x of your bet.

So I started to play with it but the 5 spin wasn’t enough to win but I went up to 10 euro then I lose it very soon. I didn’t deposit to them after I lost my free money but once I will deposit here and try these games with real money because I didn’t saw any complaints from “casinos” like them.
Thank you!

Inactive user

I was just looking through the search engine google I was looking not only a meaning for a term but also something small to try out. I came across Prime Slots where they offered me 100% match up to $100 or the $5 no deposit bonus. For me the choice was obvious! I took the $5 no deposit bonus to see where my luck would go from there. Of course back then Prime Slots still offered me their 100% match up to $200 and you know what? They still do! Right after registering an account successfully the 100% appeared right in front of me through a small window. Sometimes it would appear to be in the form of sparkles, Champagne bottles, Rainbows with pots of gold even hearts depending on the promotion, holiday or just out of randomness.

The first game that looked interested is none other than a scratch card called "Ice". Once I loaded this cold frosty game I bet a small $1 as I only had only $5 total. What I like about these games is how I was presented with catchy music each different from any scratch card game I stepped into. What Ice is is really 2 play areas where on the left there are 6 spots to uncover while the right holds 8 spots. When a win shows up the blue ice background turns green! Another interesting point to add is there are these snowflakes that substitute wins! This is something that is completely new to me at the time. Every time I came across scratch cards they always win on natural combinations (without wilds or substitutes). I think I am getting lucky because on my first try I got a $1 and $4 and on my second try with the same bet ($1) I came across $2 on the first play area and another $2 on the next area. I now stand at $12. Then I played for 5 more games where it took away $5 worth of my winnings leaving me with $5. I don't understand why sometimes on the third attempt there is nothing to be had. Shouldn't the "third time BE the charm" (Third time's the charm).

When I realized the game was on subtraction I chose another game. My next try if on Lucky Charms where I was greeted with it's Irish scenery! Anything I saw lucky was on there. A Leprechaun, pot of gold, lucky clovers, Shooting stars, rainbows. that wish bone you would find in a chicken etc. Of course most of what I said are found inside the scratch card. This game can take up to 8 pairs and up to $80 per game. I had a chance to reduce the bet because that is really high for just one game on 8 pairs. So for $2 for 8 scratch areas all I had to do is uncover a pair. The good idea behind these is on occasions a leprechaun might be hiding behind a clover to make an instant win. Everytime there came a winning pair a victory tune can be heard! I took 2 wins along with bets returned to me but after a total of 7 games my balance went down to $5.25. Then I tried out Sakura garden where there are 3 classic lined slots. I had to choose which machines to play on but I decided to go through all of them. 3 slots for a total of $0.30 each. Each time I spun the 3 my $0.30 became $0.50 most of the time. This enabled slight increases on my balance. I kept going and going but eventually I hit rock bottom.

For a $5 no deposit Prime Slots turned out to be a pleasant ride despite that loss. I later made a deposit after my bonus was consumed. To me Prime Slots is indeed a ride worth taking! An 8 out of 10!

Searching out the casino list I found Prime Slots Casino and the fact that they’re powered by NeoGames software. Because I had no clue what NeoGames is or what can bring to the table I decided to spend some of my spare times to take a closer look at their product. They said on their site they directly built Prime Slots for online flash games because of the growing need of a no-download website. Perhaps I’m in the minority in this question but I’m always preferring the downloadable version. So not making possible to play without web browser it’s not a plus in my view.

The Lobby is correct both visual and functionality but there’s a strange thing at the deposit. If we want to fill up our player account via Skrill, we have to send a transaction e-mail with the deposit amount from our Skrill account straight to their e-mail address then contact the support team notifying them of the pending deposit. I think it can be simpler done, like the other casinos do. There’s not a wide range of 20 or more payline slots and I think their main stream is the variety of scratch card games. I didn’t find their games attractive or very funny to play with and there wasn’t really a single game that caught my eyes with its charming characters or high quality graphics. On the other hand the games have high payout percentage and some of them have generous free spins with surprisingly high returns. Their support team is really first class. They’re kind, professional and always reachable in the many ways they provide to contact them (e.g.: they have more than 12 toll-free phone numbers).

I can’t say I became an every-day player here and in my opinion there’s much room to improve but habitual scratch card or bingo players easily can find their accounts in this casino.

I hate Neo gaming I think it is a complete waste of time and to be honest I just don’t get it, I don’t know how these guys are managing to profit and stay in business..really because who is playing here?? That may sound harsh but it is just my personal opinion but I guess there are players that probably love playing here I am just struggling to find anything positive to say about this place.

I don’t know if Prime Slots call themselves a 'Casino' but they are definitely not! Lol. Not in my eyes anyway.

I decided to taken them up on an offer I received by email for a free £5 no deposit required, I don’t even know why because I knew it would be a waster of time. Anyway I registered anyway, which is a really quick process actually and receive the £5 instantly. It comes with a wagering requirement of twenty times which doesn’t sound bad …. only a £100 but then I read the terms and conditions and any wagering that you do from the free £5 doesn’t actually count towards the 20 times?? Only wagering done after you have made an approved deposit will count! What is the point in that!

Anyway somehow I managed to get my balance up to £73! I played the new Monopoly scratch card I started off just doing one at 25p, match 3 symbols win the amount and there is 6 in total you can purchase totaling £1.50, I just kept winning, and I actually thought I may have been wrong all along about these games until I decided to change games! I knew it would be a mistake. Before I changed games and when my balance was at £70+ I was actually considering making a deposit and seeing if I could refuse the 100% match bonus so it would be less wagering I am so glad I didn’t. I think I must have had a go of every scratch card on there and they are a complete waste of time. The slots are even worse! How they can even call them 'slots' I don’t know. They have on there slots like 'Spider man' and 'King Kong' (the older versions if you are familiar with the new versions) but you can only play these if you are a depositing player so I don’t know if they are any good here or not but I don’t intend on making a deposit to find out.

My advice to anyone who hasn’t played here before and is considering it is to definitely take advantage of the free £5 no deposit so you can try out their games first, do not rush in a make a deposit straight away because I honestly don’t believe it will make you any profit.

I signed up with the 'non-optional' deposit match, depositing £10 which they added £10 bonus play to (doubling my deposit to £20 of playing money). The site has the usual minimum wager requirements (20x your bonus before any cashout) and after accumulating a modest amount of winnings, the inevitable occurred and I lost all my deposit including the £10 bonus.

I then made an additional (non-bonus eligible) deposit of £10. I made a fairly good return on this and went to cashout. Except I wasn't eligible to. I queried this initially via on-line help and then through a telephone call to their UK based customer services.

What I wasn't aware of was that even though I lost all the initial sign-up deposit and bonus match, I still had to meet the minimum wagering requirement on the previous deposit's bonus £10 regardless of how many further non-matched deposits I made - before I could cashout ANYTHING out.

Which means if a new member deposits £100 and claims £100 bonus and quickly loses the lot, they would not be able to withdraw any future winnings (even if made from a deposit that didn't gain a bonus) until they had wagered £2000 to cover the original joining bonus match. I wasn't aware of roll-over bonus wager requirements. All other casino / gaming sites I have used do not retain the wager requirement from a previous deposit if all that deposit and bonus are lost.

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