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Prime Slots Casino - Been ignored for weeks after winning and requesting £2,166 withdrawal

Complaint Info
Disputed casino Prime Slots Casino
Reason Delayed payment
Amount £ 2166
primeproblems United Kingdom Message
Posted on May 26, 2018


I’ve been having serious problems with prime slots. My problems began on the 24th of April when I won £2166 playing slots on their site. Soon after they asked me to verify my account. I emailed them my ID and then soon after my utility bill. By the 1st of May I had provided everything that they asked for.

Since then they have just gone completely silent. I have emailed them a few times and they never respond. It’s been one month now since I deposited and I am just being completely ignored. So I felt I really had no alternative but to look at complaining on sites and with regulators. I hate to go down this route but it’s a lot of money to me and there is no explanation or anything. It is not right for a casino to be helpful and responsive right up until the moment the player actually wins anything and then behave as if nothing happened and no one is emailing them. I hope you can help me to recover my funds. Thanks for reading.


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