Ag Awards

Prime Slots Casino - Withdrawal request not being processed

Complaint Info
Disputed casino Prime Slots Casino
Reason Bonus terms violation
Posted on July 14, 2014

I have asked for my £303 winnings to be withdrawn and this has stayed as request pending for 6 days now. I have sent a few emails over the last couple of days asking why it has not changed to pending and my emails get ignored. Uk phone number is constantly engaged, live chat does not exist so the only option is to email, with no replies. Have I been scammed and will I ever see my money??

Posted on February 6, 2014

I have now been emailed saying I can only keep £100 of my winnings even though it kept making me play and play saying you have got so much to go before withdrawal. Kept playing winning and losing and it let me withdraw at £303. Now they are saying in the terms you can only withdraw £100 winning. Why did it let me withdraw after making me keep playing and why do they advertise saying" £5 free deposit and win jackpot £1000000". What to turn around and then say but in the small print it says you can only keep £100, bad luck. I even put a £10 deposit in half way through playing yet there is no mention of this or saying you can have your £10 back too. It's all just a scam, my account now says £100 didn't even let me play with the other £203 I won. Certainly would not recommend this site and would advise people not to use it. Will be putting reviews online to make people aware of this scam!!

Posted on July 13, 2014

Hi Terrie73,

We apologize for the time it takes to answer your emails or forum posts, we try to improve support pace. As for any online casino there are T&C which are suggested to be read before starting to play.
A non-depositor player getting a free bonus, cannot withdrawal more than 100. Also in order to cash out these 100, a first deposit is needed.
The amount of your cash out requests were declined due to non valid/ non cashable winnings, with the cash out decline an email was sent reminding our T&C and the money amount which you are legible to cash out based the T&C.

Thank you
Prime Slots

Posted on July 14, 2014

After a careful analysis of Prime Slots Casino Terms and conditions we could confirm that under a "Bonus Policy" is stated a max cash out for no deposit bonus is 100.
So player can withdraw only this amount, we considering this complaint resolved.

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