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Plush Casino is closed, please try these instead:

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Plush Casino

Player Rating 2 reviews
4.5/10
2 reviews
Complaint Response 1 complaints
2 days avg. 1 complaints
What we like
  • Features a staggering number of online slots
  • Powered by several leading software providers
  • Includes live casino
  • Live chat support available during business hours
  • Secured with SSL encryption
  • Games proven fair
What we don’t like
  • Live chat not available 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Plush Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.plushcasino.com
Established
2017
Licences
Gibraltar Regulatory Authority, UK Gambling Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Live Casino

Plush Casino is an online casino, which is a home to a roomful of impressive online slots and casino games with incredible themes and novel features. The player-friendly interface and completely secure environment at this casino takes the gaming experience to a whole new level. In fact, Plush Casino have partnered with all the big developers including NetEnt, Games Global, NYX Interactive and IGT (WagerWorks). Plush Casino is licensed by the Government of Gibraltar and the UK Gambling Commission.

Restricted Countries and Territories

The casino does not specify any restricted countries, but reminds players that they must fully understand the regulations and the laws related to gambling in the community or legal jurisdiction where he/she resides. However, Plush Casino’s platform provider Nektan does not allow players who reside in the United States of America.

Mobile Gaming

The entire gaming line-up at Plush Casino is accessible from every popular device, irrespective of the screen size. Therefore, players can easily switch from a Windows device to an Android or iOS smartphone, without any noticeable difference. As a result, all popular titles are available within one click distance.

Security and Fairness

Casino members’ information is kept secure, at all times. Plush Casino follow industry-wide best practice to keep their players’ account safe by using the strict processes to ensure all personal details are stored surely. The casino has implemented strict data protection and storage policies, regulated by the government of Gibraltar.

All online slots and table games use a Random Number Generator (RNG) which randomly generates results. The randomness is closely and regularly monitored in-house by Nektan experts and has been certified externally, by a leading industry independent testing company, NMI.

StallCation

Complaints

Read the complaints other players have left for Plush Casino. Learn more about complaints.

Show all complaints
Plush Casino - Verification very slow and withdraw of £311 pending

On the 6th of November I attempted to withdraw and I sent in my documents (see attached image) ( the site doesn't show when you have submitted your documents of it so I can't show you evidence it)

Plush Casino states on their verification page that it can take upto 3 working days (see attached image)

I have since contacted support multiple times asking if there is any reason for my verification taking soo long and they have just replied with telling me that I will be contacted when documents have an a update with my verification.

This doesn't really feel like a great/reasonable response when it has been almost 2 weeks since I submitted my documents.

Transcript of the latest chat with support.


Your Chat Transcript

[email protected]

to me

10 hours agoDetails

General Info

Chat Start Time: 19/11/2020 14:52:56

Chat End Time: 19/11/2020 14:59:39

Chat URL: https://casino.plushcasino.com/lobby/plushcasino/

Referer URL: https://casino.plushcasino.com/

< personal info removed >

Initial Question: Almost 2 weeks since I submitted my documents and requested a withdrawal. Is there a number I can call to get in direct contact with the documents team or something?



Chat Transcript

14:54:42 [George ] Almost 2 weeks since I submitted my documents and requested a withdrawal. Is there a number I can call to get in direct contact with the documents team or something?

14:54:53 [Customer Support] Welcome George , can I please take the registered email address of your account?

14:54:59 [George ] (CENSORED EMAIL)

14:55:40 [Customer Support] Thank you. I can certainly have a look for you. For security reasons can you please provide your postcode, date of birth, Registered Mobile Number, first and last name?

14:56:14 [George ] xxx xxx xx xx xxxx xxxxxxxxxxx (CENSORED MY NAME)

14:57:04 [Customer Support] Thank you, George.

14:58:23 [Customer Support] This was raised a couple of times earlier this week for you, We are waiting on an update. I am going to raise that again. now for you, Please be assured that as soon as we hear back will be in touch with an update


Hope fully you can help me with this

staus Resolved
£311

Complaint Statistics

Resolved 1
Avg. Amount $ 413
Avg. Complaint Duration 3 hours
Avg. Response Time 2 days

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Player rating
4.5/10 2 reviews

Top reviews from our players

I stumbled on Plush whilst looking for some decent bonuses to play whilst I’ve been stuck in the house on lockdown here in the United Kingdom, and was attracted by their promise of a 200% match on my first deposit. I was surprised then when I realized that this was yet another Nektan casino, as they aren’t usually quite so generous with their first deposit bonuses!

Figured I would give the place a shot, and first impressions were average at best. I’ve been playing on my laptop over the last couple of weeks, and it's interesting to note that many sites, including this one, seem to no longer be optimized for users of regular laptops and PCs – the casino looks much better when viewed on my tablet! The industry has certainly come a long way considering it wasn’t all that long ago when many casinos were completely unplayable because of their reliance on Flash based games.

Despite the somewhat dated website, Plush seems to work reasonably well and all of the games, options, and settings are sensibly laid out and easy to find. I did have a little trouble making my first deposit as I wanted to find out whether I could claim the welcome bonus if I used Skrill, and could find no information on this anywhere on the site. In the end, I chose to ask Live Chat. You’d think this would be a simple question but for some reason, I was waiting several minutes for someone to check this … turns out its fine, which makes a nice change, as many casinos prohibit Skrill deposits for first deposit bonuses these days.

Getting my documents verified was quick and simple, taking less than 24 hours, and conveniently happening just a short while before I needed to request my first withdrawal. Unfortunately, the withdrawal process itself isn’t quite so snappy – three days from request to getting the funds in Skrill seems very slow these days, with many sites processing e-wallet requests in a matter of minutes. Still, there was little fuss and with the generous bonus I felt happy enough with my experience here.

Recently, I received a promotional email from Plush Casino, with a $5 no-deposit offer, a 200% first deposit bonus, plus 50 free spins on Starburst. The promotion indicated a minimum required deposit of only $10 to claim the Welcome bonus, with a wagering requirement of 30x the deposit + bonus amount, which is quite high, but that offer attracted me enough to find out more about the casino. The first stop I checked was here at Askgamblers, and I was quite happy that I wasn't restricted from signing up.

My next stop was the casino itself, checking through their Bonus Terms and their T&C, and again, I was quite happy not to find any restrictions on my country. However, not everything was well. Within their Bonus Terms, it was indicated that deposits made via Neteller are not eligible to claim the Welcome bonus, so that broke whatever happiness I had initially. More and more new casinos are now restricting deposits via Neteller in claiming their Welcome bonuses and free spins, apparently due to an overwhelming abuse by players, but I really cannot see or imagine what kind of abuse is being referred to. Worst of all, Neteller is the only method of depositing that I use since years before, so without this facility, I simply cannot claim any of the Welcome bonuses and free spins.

Nonetheless, for the sake of that $5 no-deposit free chip, I decided to sign up anyway, to enjoy the free $5 offer. No point in wasting it away as long as my country is not being restricted. So I filled up the registration form, clicked the submit button, and a pop-up message came up. Damn! Even without reading what the message was about, I already knew what it meant. Yep, my country was indeed restricted from playing at this Plush Casino, and once again, one more new casino has failed to update their country restriction list.

Ah well, no big loss for me, because the casino runs on a Nektan platform, and none of Nektan games has ever caught my interest. I just wish that all these new casinos could update their country restriction list and avoid players getting disappointed. Honestly speaking, I wasn't that disappointed with the restriction, but it certainly wasted some of my time and effort!

Plush Casino News

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