PlayOJO Casino

PlayOJO Casino - Funds return to account numerous times

€70.67

It happened last Sunday night to make a withdrawal from PlayOJO casino.

I excluded my account from playing on the site and decided to withdraw. To my surprise, the funds returned to my account numerous times, and as of til now it still is.

I’ve attempted to send them an email, call them, but there has been no availability or response.

The screenshots show withdrawal being denied by the PlayOJO cashier numerous times between Sunday and Monday, excluding Tuesday to Friday.

I did not receive any email to update my bank account details, why the withdrawal is returned to the account or any information regarding this matter.

Seeing that quite a couple of people also have similar issues in withdrawal, and it happened in the last month or so I’m making a complaint here and hopefully it can be resolved.

Thank you

PlayOJO Casino - Still not recieved my withdrawal

$910

I had £250 it my balance and a withdrawal was made to my deposit method which is my debit card on the 9-9-2025, the operator said it had been processed immediately,
Here we are over a week later and the money still hasn’t reached my account,
Been on their chat help numerous times and I keep getting same answer, which is they’re looking into it and someone will email me with a update,
My account is fully verified and have made many deposits, this is all very frustrating as I don’t seem to be getting anywhere

PlayOJO Casino - Not receiving withdrawal requests and no response via email or live chat

€250

On August 20,2025 I won $1235.40 on PlayOJO.ca and requested a withdrawal of $1000 and another for $70 via etransfer to my bank account. I received email saying money was on its way shortly after with a transaction ID number associated to both requests. It also showed in my gaming account that withdrawal requests were processed and method was internet wallet for both requests. A few hours later I noticed both requests were put back into my gaming account with no explanation as to why they would not honor withdrawal and attempted to contact someone through live chat which was unsuccessful numerous times. I then attempted to send emails inquiring why money was put back into my gaming account and received generic emails saying money was returned to my account but no explanation why. I have been a member of PlayOJO since 2024 and never had an issue until now and they have all of my verification documents that were accepted last year. Not sure why this is happening or how I can speak to someone about this issue.

PlayOJO Casino - Keeps sending back withdrawal funds

$1070

I have been trying to withdraw from PLAYOJO for the past 3 weeks and everytime there is always some sort of issue. I have sent them 4 emails now and even after providing them more documentation to prove who i was I am still having problems withdrawing. My most recent withdraw was a wire transfer and it was for the first time approved, however after a week and still no money in my account I sent them another email asking for an update they told me that there was an issue with the withdraw and proceeded to put the money back into PLAYOJO account. At this point I am so fed up with this site and feel like I have hit a wall.

Unresolved

$500

PlayOJO Casino - Have not received 3000 withdrawal

Have not received $3000 withdrawal
I've been trying to do a withdraw since July 19th with no luck and just the run around from the online support...
I've requested a callback with no success as they keep sending me to different agents to get this booked. There is no actual phone number for you to call!
No one has been able to tell me why my money will not go through. Very disappointed and frustrated

PlayOJO Casino - Can you delay and withdrawal process

$3000

My ID on Playojo ([email protected]) Starting June 2, 2025, and ongoing until July 31, 2025. Although the casino will say I've been at it since October 26th 2024. Their system has been feeding me different stuff from the get-go that being said here my
version.
I received an email telling me here's five hundred dollars to play on we're celebrating 50 million on this platform.
So I started playing. And started having a great time I was winning and having fun. Starting June 9th I put in requests for a withdrawal found out that I had to deposit $100 for verification of approval who I was kyc I believe that's called so I did that kept playing. I have full documentation of all our conversations for me to send them I think would be quite a bit but if need be I can go back and get dates for sure. So I believe June 12th I put in for another withdrawal I was told I had to verify my wallet which was $200.
So I deposited another $200 not taking in consideration the platform fee's. So the casino only recorded a deposit of $193.26
Therefore I didn't hit the $200 requirement to verify my wallet which was my bad I didn't get it right away but I realized that.
I believe on the 12th went on and sent another deposit of $207.66.
With a total of. $505.92 in their system.
So I just complained thinking they would fix it that would it would you know catch up with the system somehow and so I kept playing and I've gotten it up to the total of $615,787.31.
I got to that some and I stopped and I haven't played since I'm still trying to get resolved and resolution to my withdrawal with them admitting that it's all on their side that there should be no excuses I just need help I would like to collect

"I am filing a formal complaint against PlayOJO App Cryptocurrency Casino regarding a significant and ongoing withdrawal issue totaling $615,787.31 USD.

My attempts to withdraw these funds began on June 5, 2025 Despite numerous communications with the casino's support, the withdrawal has not been processed. Crucially, the casino has explicitly admitted, through documented chat communications, that the fault for this delay and inability to process the withdrawal lies entirely with them.

I have attached screenshots of these conversations as evidence, clearly showing PlayOJO's admission of fault and the prolonged delay. This situation has caused significant financial distress and frustration. I have followed all instructions provided by the casino's support team, yet the funds remain inaccessible.

I seek the immediate and full withdrawal of the $615,787.31 USD that is rightfully owed to me. I request AskGamblers' assistance in mediating this severe and protracted withdrawal dispute."
"I have clear and extensive screenshots of my chat conversations with PlayOJO support, demonstrating:

My attempts to withdraw funds since October 26, 2024.
The casino's explicit admission that the issue is on their end and their fault.
The ongoing delay and lack of resolution.

Desired Outcome:

"Full and immediate withdrawal of the $615,787.31

Rejected

$615787.31

PlayOJO Casino - Withdrawal being stalled for a week

Hello!

I made a withdrawal on 16. July, it was processed the next day. The next day support ask me to verify KYC again, which I already did past week, so I sent the documents again. Now its been almost a week, and still no funds in sight, support also hasn't replied to me also in 2 days. I know card/wire transfers take up to 7 days, but I am confident it will take longer.

PlayOJO Casino - Wining money and history game and withdraw failed

€300

I played free spins. I won 25 dollars, but it isn't in my balance, and all my game history has been cleaned from the casino.

After that, I deposited and played again. I won 32 dollars, and I requested for withdrawal.

After one week, I didn't receive any money, and my balance is zero now.

I sent emails several times, but they didn't care, and nobody answered me

PlayOJO Casino - Money gone missing

$32

Where is my withdrawal of £44000? I sent all the information you need.

You said £2000 was withdrawn to my bank, which I never received, and then you asked to wire £42000, which again I never received.

I’ve tried to contact through email and tried calling, but no response.

You blocked my account, saying I broke the terms and conditions, which I don’t understand.

When all I want is my money

£44000

Complaint Statistics

Resolved 424

Avg. Amount $ 3,419

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

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Player rating

7/10 ● 444 reviews

Top reviews from our players

1234567

5/10

I like the no wagering free spins. I really loved them!

I do not like that when you make a deposit that you much pay fee.....When you deposit 100 euro the fee is 5 euro more! That is a lot of money.

Thanks for your feedback and review We have a big variety of payment methods to choose from and most of them don't have deposit fees, maybe you could use one of those instead next time The PlayOJO Crew

PlayOJO Casino 6 years ago

Jibberjabber

1/10

I liked the part a about leveling up and r3ally enjoyed some of the games.

Support staff was fairly unhelpful. On numerous occasions I was asked to email them a copy back of the promotion they sent to me. It's not the customers j9b to email you guys your offers back. Also found it frustrating that when you claimed a kicker that you were only allowed to cla8m once, it still stayed in your list to claim again but when you claimed it again you got scolded for it. Hello remove the offers when they aren't available anymore. In my opinion stay clear of this place.

Thank you for your review and feedback To explain the 2 points you raised... About asking players to mail us the promotion- if a player contacts support and complains about a promotion why shouldn't we ask them to email the specific promotion to us ? if we cant find the promo they are talking about , the best way for us to investigate is to ask them to forward it to us so we check and deal with the issue.We send out a lot of promotions so its much easier to deal with it this way As for the daily pick that can only be used once, whilst they do still appear on that day after being used , the terms of the promotion clearly indicate on how many times the promotion can be used . Anyway i hope these things didn't spoil your enjoyment too much and hope to see you back soon The PlayOJO Crew

PlayOJO Casino 6 years ago

Linziash

3/10

No wagering requirements and when they eventually reply to you they do try and solve the problem

Signed up for the birthday kicker and deposited £50 the kicker was get 25 super spins and 20 mega spins and a further 20 spins. I got all my spins but on. Y last 20 it gave me them on spinning wilds and I won a fair bit of money from it and it was not added to my balance 4 email I have sent and not had a reply. I also leveled up to 32 on the ojo wheel and it never gave my my spin on the wheel tthen the level somehow dropped back down again, withdraws take too long and it plays well when you first jojn then the winnings seem to drop off. Linziash

Thank you for your review and feedback. I checked your account and spoke to the VIP department and I see you have been in contact with them already this morning. I see everything was resolved so hope everything is OK now look forward to seeing you back soon the PlayOJO Crew

PlayOJO Casino 6 years ago

Daddypanik

2/10

Have been a loyal customer for almost 2 years with Ojo, never really had a problem with them, withdraw time is one of the Longest out of any online casino I have used.

My reason for the 1 star is after depositing £100 to get 25 free super spins last Monday, they quit happily took my money in seconds as usual but I never received my free spins.

Contacted the last online support to be told I had deposited 3 times that day and can only claim the bonus once per day. I did and can only afford to make 1 deposit like this once in awhile I was very surprised to hear them say that, but surely they can see in my account if I had received the free spins or not??!

After waiting almost an hour to talk to some one one the online chat I was then put through about 30 mins of the “copy and pasted” responses that really make you feel like a special customer (looking at the time logs you can see Ojo have a policy of message at least very 2 mins to make the customer think you care. Standard rubbish like “thank you for your patience, i am looking into this matter for you”, 2 mins late, “I am looking into this for you”, 2mins later, “I will be right with you”, this goes on in various forms for a very very long time, then once you actually get a human (you can tell because the spelling and how unprofessional the wording then becomes).

So by the time I had finished with the agent on the chat, she could see I hadn’t received the free spins I should have got, she could only offer me feee spins at half the value of the initial bonus.

Out of principle I kindly refused and advised that the only reason I deposited that much was due to the bonus that was being offered. I advised the agent that I will withdraw my deposit and come back another day. We wished each other farewell and I requested a withdrawal of my deposit I had down 2 hours previous and had not spent any of it because it says in their terms and conditions not to if you have a problem with a bonus to do with a deposit.

Since that day Ojo keep refusing my deposit of £100 and when I send them an email or try and get in contact to ask what the reason is, there is no response at all and not a single care is given to the customer when they have a genuine issue.

I work in customer sevice and what I have experienced here is that Ojo are a company very happy and quick to take your money but do not give you an ounce of respect as a customer and is impossible to get a response from them through the methods of contact they advise on their site. Loyalty counts for nothing with these guys.

To sum it up, I have played weekly on Ojo for almost 2 years.

I deposit £100 for the bonus attached. Didn’t receive the bonus but Ojo took my £100. Online support crew couldnt give me the bonus. Didn’t spend any of my deposit. Tried to withdraw my deposit. It has been refused every day now for a week with no explanation, I have tried to contact them in many ways with no luck, 5 emails sent asking why they will not let me have my money back but nothing.

Funny how today I have 2 promotional emails from them trying to get me to deposit for a bonus.

Good company until they are not.

2 years no fuss withdrawal

All of the sudden I can’t withdrwa my money I just deposited and they won’t tell me why.

Next step, trading standards with my screen shots and bank statements. Sorry Ojo but you made me do this.

Username: Daddypanik

I didn’t want to do this review but gave Ojo very opportunity to respond to me for over a week now and all I have had is promotional emails trying to get me to deposit more.

Thanks for your feedback and apologies for the confusion, As as valuable customer we processed all your withdrawals in the past but now we need to do a KYC check and get all your documents verified so we can continue providing the same level of service you have had over the past 2 years As you know we have requested the documents many times before so please check your emails to see which ones you need to upload. Once you do this and are verified we will throw in some Free spins for the inconvenience The PlayOJO Crew

PlayOJO Casino 6 years ago

472713Ww

10/10

Goooooooooooood! I liked everything about this casino. The truth is I haven't brought from there, but playing there is very interesting, and I really liked his style! It also motivates me to learn German, because I sometimes do not catch up with what's what))

I have nothing to criticize in this casino. it turns out it happens!

Thank you for your review and feedback. When you play its even better then it looks Good luck The PlayOJO Crew

PlayOJO Casino 6 years ago

SixFeetUnder

3/10

There are a lot of offers like deposit 10 Euro, you got 20 wagerfree freespins and you got cashback for every spin

Cashout out to e-wallet like Paypal and Neteller they need most times 2 days, the last time the y need 7 days.

Since 2 or 3 month I play often at the PlayOjo Casino and I am full verified at this casino.

I have deposited many times and cashouted many times since this 2 or 3 month.Before I used Paypal, and now I use bank and Neteller, it was no problem. Every time I got my money after 1 or 2 days.

On 16.01.2019 I have cashouted money again, only 70 Euro with Neteller. Today is now 22.01.2019, I still didnt got my money. 2 days ago and yesterday I was in livechat, they told me sorry and will do the cashout faster, but nothing happens.

On 22.01.2019 I have opened a complain here, then I was in the livechat at PlaOjo casino again, for the third time. I told them in the livechat that I have opened a complain at AskGamblers.

On 23.01.2019 finally I got my 70 Euro, yeahhhh, after 7 days. A lot of other casinos cashout the money within few hours to e-wallet like Paypal, Neteller or Skrill. Casino VideoSlots need only few Minutes.

Before I got my money from PlayOjo casino most times after 2 days on my paypal and neteller account, it was always very slow, but for me it was ok. But this time 7 days, that is not acceptable and I will never play there again.

Thanks for your feedback, what you fail to mention above is 3 of your deposits went missing in January which we had to trace back to your payment method and wait for them to be received in our account. This caused the delay and as soon as we got them we paid you. We successfully pay hundreds of people a day but when the issue is to do with a player's payment company then it is out of our hands until the funds turn up Anyway you did get paid and we apologize for the delay and any inconvenience you had The PlayOJO Crew

PlayOJO Casino 6 years ago

wpshar

1/10

I really emjoyed the site, th efact that there is no waggering and good list of games. A pity they do not have Gold Lab or Chilli Heat or Wolf Gold.
But they do have Wheel of Wealth Spectacular (3coins)

They are sitting on my withdrawal and in spite of emails and numerous "chats" they have still not released the funds ......after 3 days!!!

Thanks for your feedback, we add new games all the time and we now have over 2000 to chose from regarding your payment, I see you were paid on the 15th so we hope to see you back one day The PlayOJO Crew

PlayOJO Casino 7 years ago

Jonshanice1

3/10

Good games, good bonuses and no wagering..........

11 hour payout time is a complete lie, and should be taken off there policy, it’s has now been 30 hours since I requested my latest withdrawal, I haven’t reversed it since then and I’m still waiting. I’ve withdrawn in the past and have checked that my account is in check. I contacted them after 13 hrs to be told it is going through checks and then again after 20 hrs to be told the same thing, was also told my account was in check and everything is good to go that my withdrawal was with the processing team and it wouldn’t be long another 10 hrs later still waiting, pretty clear they withhold payments in a bid to tempt you to reverse which is wrong when they state 11 hours!

Thanks for your feedback. we say 11 ''business'' hours because we don't work through the night . i see your your latest withdrawal requested in the early hours of yesterday morning was already processed to your credit card earlier today. And when you cancel withdrawals ( which you do quite a lot ) keep in mind the next one has to start again from the beginning so their is further delay as the automated checks have to start again thanks for playing at PlayOJO The Crew

PlayOJO Casino 7 years ago

Beertje123

1/10

Lot of free spons wit no waggering. Thats rally nice

Waiting now for 5 days stil no money in bank account. Support tells could tale 5 business days. Sepa /iban payments should be done in 1 or 1,5 working days. Most other casino's have mostly even Same day or next day time frame. Verry strange ojo is only one with european bank that dont do their job. Seems ojo did not make payment and hold money more days. Bad

Thanks for your feedback. Your withdrawal was processed on the 29th Dec. You are aware that Banks are very slow over the Christmas/New year period and they close for the holidays ? If you still don't have your money you should be chasing your bank the PlayOJO Crew

PlayOJO Casino 7 years ago

Kekeson