On September 4 2017, I made a deposit of 100£ and received a bonus of 50£. I played two games dead or alive and starbursts If I remember correctly. I made a withdrawal of 1934£ the same day.
On September 5, they asked for verification documents. Which I sent to them the same day.
That day I received an email saying my bill was not valid, and they asked me to resend another one. However I told them it was correct and told them to re-check it again.
On September 6 they said the documents were fine and forwarded to processing.
On September 7, I get an email from a senior advisor stating ''Your PlayFrank account is now verified and if you have a pending withdrawal this will now be processed shortly.''
After a few hours later on the same day, I get another email from their team leader, asking me to provide a picture of me holding my id. So I sent that too them the very same day.
Next email from him was that it had been sent for processing. Since that day I have emailed them about 3-4 times and this was the response I got.
Sep 11, 06:05 CEST
Thank you for the mail.
I can see that your documents indeed was approved on Thursday - but that the security check we have for bigger withdrawals has taken a little longer.
Since there has been a weekend in between, it can take a litte longer as well due to it not being during normal working / banking hours.
I have sent a notification further to the department in charge so that they can have a look at your withdrawal and handle it as quick as possible.
When we have gotten an update will will contact you again via mail. I am sorry for the inconvenience.
If you have any questions you are welcome to contact us.
I wish you a good day.
I waited and waited, and today I decided to log in to my account and go on chat, and just found out my account has been blocked.
I don't know what to do at this point. Can askgamblers help with this situation ?