On the 11/05/2017 I made a deposit of 18 000 sek to PlayFrank through Skrill and won 18 000 sek in the live casino leaving me with a balance of 36 000. On the same day I requested a withdrawal to my Skrill account. Over the next few days I waited for my withdrawal to arrive but nothing happened. I went on holiday abroad on the 18/06 - 25/06 and when I came back I tried logging in to my account to see what the problem could be. And what would you know - my account was locked.
I contacted the support on the 26/5 who told me to contact selfexclusio[email protected]verymatrix.com to see what the problem could be. After not receiving any response from selfexclusio[email protected]verymatrix.com I again spoke to the live chat on PlayFrank on the 14/06 and was told the reason for my account being locked is a:
"routine check that has been delayed". Which is weird since my account was fully verified a month earlier.
I was told my issue would be resolved as fast as possible. Well, here I am a month later, two more attempts of reaching out to them and nothing has happened. Only empty promises saying that they will look into it as fast as possible.
Best Regards, Albin
Red Ping Win Casino