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PlayFrank Casino - Unfair confiscation of legitimate £9,700 winnings

RESOLVED
Scocks1987 United Kingdom
posted on May 15, 2018.

Hi so on the 9th may I won 9700 pound on there site, i had first put 80 pound on there and they gave me bonus money which i bet the wager with after that I had 600 pound in my real money account I was playing a game called dead or alive and I got 5 scatters which gave me 9k, I went too withdraw the money and it went through as pending, today I got an email too say that then bonus money they gave me had been breached but I had already used all there bonus up before I had won the 9k is there anything you can do here too help me out as 9k is a lot of money for them too say there not paying me, if it weren't real money then why would they let me withdraw it

posted on May 16, 2018.

Dear SCOCKS1987,

The main reason to rollback your withdrawal was due to a breach of the Bonus Terms and Conditions regarding the maximum bet. Since this is a public forum we cannot go into more details.

In the meantime we offered a fair solution which you accepted; you continued your gameplay which resulted in a withdrawal.

If you have any other questions you can also reply on the emails that are sent to you regarding this topic.

Best regards,
PlayFrank

AskGamblers
posted on May 16, 2018.

AskGamblers Complaints Team has been provided with enough information and evidence on behalf PlayFrank Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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