Hi, I joined PlayFrank Casino on 30/07/18. I deposited £200 and through some extreme luck, managed to accumulate 29000 GBP. I am not self excluded from any 'sister' site, nor have I taken up any bonuses or rewards.
I requested my first withdrawal of 10k at around 1800 on the 30th, this was quickly accompanied by an email request for KYC docs. I sent the requested docs at apx 1900. It is now 30 hours since I submitted these documents, and PlayFrank have confirmed receipt of them.
PlayFranks T's & C's state that account verification will take place within 24hrs, (5.5 T's&C's) yet this has not happened. I now have 3 pending withdrawals 2x10k and 1x9k.
PlayFrank are unable to tell me why there is a delay to the completion if the verification.
I firmly believe that one of two courses of action are taking place - either the old drawing out of the verification/pending process in the hope that I will reverse my withdrawals.
Or the overwriters EveryMatrix are looking at any possible way not to pay me my winnings.
I appreciate that not much time over the 24hr period has passed, but we are talking 29k here, not small potatoes. Online chat has already confirmed to me that such a delay is rare and as such the alarm bells are ringing.