Players Palace Casino

I will start off by saying i was shocked yesterday morning when i received an email to let me know my £700 had been confiscated (in other words stolen).

Hello William,

We have reviewed your documents and audited your account. It appears that you exchange funds with other players at Casino Rewards and this practice is regarded as fraudulent.

Please refer to our Terms and Conditions :

1. General

viii. If players transfer funds between each other's financial accounts/ewallets or if multiple players have their financial accounts/ewallets funded by a common source, this will be considered fraudulent and will be investigated. We reserve the right to void any winnings associated with these types of practices.

As such, the winnings have been voided and confiscated.

Please note that your deposit will be refunded back to you in the next batch.

Kind regards,

Alex

Risk Management

Casino Rewards

So to start my friend who i have known for 15 years recommended and referred me to neteller as this was an easy way for us to transfer money with each other thats what it is for ...., he also referred me to some casino rewards casinos i deposited at a couple of them and lost i then deposited on players palace managed to get lucky and win up to £700 requested a withdrawl submitted my documents and then they asked for screenshots of my entire neteller transaction history ok so i found this odd but i did it anyway since i already sent them a bank statement and ID. And then shortly after i received the email above.

I do not have time to be getting the run around by there support and i would like some help in this matter please as i find this term and the way they can instantly steal money with out investigation (which the term actually states they will investigate it) very unfair that receiving one payment from a personal friend in real life i have known for 15 years who i see almost on a daily basis we both enjoy playing online casinos slots especially microgaming.

They are telling me that because i received one small payment from a friend i have known for 15 years who happens to be a casino rewards member also who directly referred and recommended neteller and the casinos to me i am now conducting fraudulent activity with this totally grey area rule!

What business do these casinos group have in my financial earnings and where it comes from? who pays me money is not there business and it was only one payment out of about a 100 transactions through neteller, the payment my friend sent me was a small £20 payment he personally owed me, i then made bank deposits into my neteller that i used for casinos.

So beware to anyone who has friends or family that play at any casino rewards casinos to NEVER transfer money between your bank accounts or E-wallets as you will be called a fraudster with no investigation and have all your money taken and your accounts locked.

If the casino group was capable of conducting a proper investigation they would be able to find that there is no fraudulent activity going on, but the fact of the matters is they wont investigate and have no empathy over a grey area rule like this which makes it easy for them to confiscate money unfairly from many people.

I can provide any evidence necessary about this as well as my friend who is involved with this can provide any evidence needed.

Hello.

I'm opening a dispute and this is the situation.

Before i open an account in Players Palace casino i contacted the live chat support and they told me that i only have an account in Casino Classic and that i was free to open an account in Players Palace as well which i did.Then i won 100 credits during the free play promotion and after a deposit of 20 euros i start playing with 120 euros and after wagering requirements were met,i was able to withdraw 602 euros which i did.Everything was ok until now but when i try to login in my account i receive a message telling me was locked.But even more strange was the email i received from casino rewards offering me a bonus of 25% to reverse my withdrawal but i didnt accepted and after that i sent an email to their risk management regarding to my locked account and they told me that i have multiple accounts and that my winnings were confiscated.This is not fair and i read a lot of complaints regarding to casino rewards and their scams and nobody do anything to stop this behavior and they still have the Ecogra seal.Please help me because i dont know what to do.Thank you.Regards.