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Players Palace Casino

Our Rating CasinoRank
7.1/10
CasinoRank
Player Rating 21 reviews
7.2/10
21 reviews
Complaint Response 2 complaints
2 days avg. 2 complaints
What we like
  • Various withdrawal methods
  • Fast withdrawal times
  • Live chat available 24/7
  • Approved by eCogra
What we don’t like
  • Large number of restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Players Palace Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.playerspalacecasino.eu
Established
2007
Licences
Kahnawake Gaming Commission
Affiliate Program
Languages
Danish, English
Casino Type
Download, Instant Play

Players Palace Casino is a glitzy online casino that is a part of the massive Casino Rewards network. They are powered by Microgaming, one of the world's most well-known online gaming software brands. The casino holds an online gaming license in the jurisdiction of Kahnawake.

Security and Fairness

Players Palace Casino makes player safety on if its utmost priorities. As such, they have implemented 128-bit SSL encryption on their network. This industry standard technology makes it impossible for strangers to read your data as it is sent to and from Players Palace Casino. Once it arrives at their server, it is protected with an enterprise-level firewall.

We at AskGamblers are pleased with Players Palace Casino's extensive fairness testing. All of their games are tested by eCogra at regular intervals to ensure that the random number generator continues to provide genuine results. This report can be read, in full, by clicking the seal on the bottom of the site. The report even contains the previous month's payout percentages for each of the games.

StallCation

Complaints

Read the complaints other players have left for Players Palace Casino. Learn more about complaints.

Show all complaints
Players Palace Casino - Confiscated £700 & account permanently closed!!!

I will start off by saying i was shocked yesterday morning when i received an email to let me know my £700 had been confiscated (in other words stolen).

Hello William,

We have reviewed your documents and audited your account. It appears that you exchange funds with other players at Casino Rewards and this practice is regarded as fraudulent.

Please refer to our Terms and Conditions :

1. General

viii. If players transfer funds between each other's financial accounts/ewallets or if multiple players have their financial accounts/ewallets funded by a common source, this will be considered fraudulent and will be investigated. We reserve the right to void any winnings associated with these types of practices.

As such, the winnings have been voided and confiscated.

Please note that your deposit will be refunded back to you in the next batch.

Kind regards,

Alex

Risk Management

Casino Rewards

So to start my friend who i have known for 15 years recommended and referred me to neteller as this was an easy way for us to transfer money with each other thats what it is for ...., he also referred me to some casino rewards casinos i deposited at a couple of them and lost i then deposited on players palace managed to get lucky and win up to £700 requested a withdrawl submitted my documents and then they asked for screenshots of my entire neteller transaction history ok so i found this odd but i did it anyway since i already sent them a bank statement and ID. And then shortly after i received the email above.

I do not have time to be getting the run around by there support and i would like some help in this matter please as i find this term and the way they can instantly steal money with out investigation (which the term actually states they will investigate it) very unfair that receiving one payment from a personal friend in real life i have known for 15 years who i see almost on a daily basis we both enjoy playing online casinos slots especially microgaming.

They are telling me that because i received one small payment from a friend i have known for 15 years who happens to be a casino rewards member also who directly referred and recommended neteller and the casinos to me i am now conducting fraudulent activity with this totally grey area rule!

What business do these casinos group have in my financial earnings and where it comes from? who pays me money is not there business and it was only one payment out of about a 100 transactions through neteller, the payment my friend sent me was a small £20 payment he personally owed me, i then made bank deposits into my neteller that i used for casinos.

So beware to anyone who has friends or family that play at any casino rewards casinos to NEVER transfer money between your bank accounts or E-wallets as you will be called a fraudster with no investigation and have all your money taken and your accounts locked.

If the casino group was capable of conducting a proper investigation they would be able to find that there is no fraudulent activity going on, but the fact of the matters is they wont investigate and have no empathy over a grey area rule like this which makes it easy for them to confiscate money unfairly from many people.

I can provide any evidence necessary about this as well as my friend who is involved with this can provide any evidence needed.

staus Resolved
0

Complaint Statistics

Resolved 2
Avg. Amount $ 0
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
7.2/10 21 reviews

Top reviews from our players

Players Palace Casino is sister's casino of the most prominent casino Golden Tiger I don't know the other Casino Rewards. PPC offered me a 2000$ bonus when I visit to their casino although I see Players Palace Casino in my spam messages because we all knew that it is part of Casino Rewards Network so I expect massive invitation from them. After signing up within a few minutes I got my 2000$ bonus! I played different games after the bonus is over ( because you can't play the real casino the bonus is made from miniature version of players palace casino but don't worry because it includes their popular casino game) slots like Thunder Struck 2 one of my favorite slot ever, Mega Moolah, Immortal Romance, Beach Life and video poker other available game that I forgot. Okay but I most focused to Thunder Struck 2 video slot because it contributed 65% of my happiness experienced in this casino.

When you got their promotion you will need to win $20 over the original $2000 and place 20 or more bets to collect the winnings but their is a rule to withdraw your winnings up to $100. You will need to deposit $20 but after I claimed my winnings I repeatedly reset that bonus free play. The exciting part is when you deposit to their casino as I said earlier I got my withdrawal from their bonus then after I withdraw I deposited to their casino in order to play the real casino. I played the Thunder struck 2 a 5 reels 243 ways slot bet 1$ per spin, the but I got problem to their software because their casino desktop lag. So I contact their support they have live chat and tell them what can I do they said that I need to upgrade my java or what program I used when playing games, media, online casino. After that disappointing moment I stunned from what I saw after I hit the free spin mighty hammer that I won $102.90 thank you from that wild spin and free spin!

Mean while after I' am trying to understand their sophisticated casino although it is powered by Microgaming platform I am not satisfied to their graphic design but their casino is reliable for me. I think they must add different types of bonuses to their casino site attract more customer even though they're part of massive casino reward network to get more players anyway this casino is cool and nice to play. Here's my marks.

Support 8/10
Finance 9/10 (Yeah! i got 2 withdrawals in less than 3 and half days verification is included.)
Security 7/10
Software 8/10
Bonuses 8/10
Terms and Condition 8/10


I was excited when I saw they letter on my junk folder because the subject was 2000 euro free play, I hoped it is a Microgaming promotion and when I opened I realized they are a Microgaming casino with Casino Rewards affiliate group. It means they are my absolute favourite casino affiliate.

They are allowed all the new customers to try their welcome bonuses all of their member casinos, not like the Vegas partner group. They was every time nice and fair to me, I went to check the bonus conditions and found every relevant information what I want. They offers 2000 euro for 60 minutes to play, I can transfer up to 100 euro to my real balance after I deposited minimum 20 euro and the wagering requirements was the usually casino rewards 30 times. Of course you can play with the free play promotion until you can take the maximum bonus because you can restart your free hour any times.

I downloaded and installed the casino and I started my free play, it was quick because in the first 15 minutes I was able to transfer 100 euro to my balance, because the Alaskan fishing was in a good condition.
After I played down my bonus I went to the cashier to make a deposit from 20 via by my Neteller. I get my deposit and bonus instantly. I decided to try the Alaskan fishing because it was gives some huge winnings in the free play. I had 120 euro so I played on high stakes, I played 1.20 euro on it.
When I lost almost the half of my money I decided to choose another one, which was the mad hatters with the same 1.20 euro bet. Unfortunately I lost my balance before I was close to the wagering. I deposited to them a few times, but I never had a cash out from them.
Thank you!

Inactive user

Players Palace is another casino of the Casino Rewards group, a group of many online Microgaming casinos that offers a lot of Match and freeplay promotions. I am not going to lie free play promotions are my muse but once any free play promotions fail to be met subsequently through bets or turnover then I could miss a great opportunity and a bunch of longer play time to use on the casino games.

Anyone can agree that $100 for a $20 equaling to $120 is much better than only having $20 + $20 bonus for $40. All players should be asking themselves are these offers right for you? Can you be better off using your own deposit, risk your money with free play credits or be able to meet requirements on match bonuses and cash out? Choice really matters and they can hold negative or positive results.

When I started playing the free play offer on Players Palace I did win the $100 credits because it is easy to achieve, 20 bets and make $100 over the $2000. Max betting is recommended to accomplish this faster. There are risks involved and if you could land on tens or hundred digits on max bet then clearly the free play bonus is now at your mercy. I made the $20 minimum to get my $100. I blew my money on Summer Holiday because of the first triggered feature I got that got me $91.12 with the acceptance of replaying the 15 Free Spins once more from a $3 triggering bet. So many returns resulted on stacked wilds and much more in groups of two or three. It got out of control.

My limits became limitless and my bankroll rolled away from the bank. Ladies and Gentle it is smarter to play $0.25, $0.30 or any other amount near this for the price of 243 ways or better compared to paying $1 for 100 pay lines. Find slots like these in the casinos to give yourselves benefits. You will save your balance by cutting the cost of the best and help wager off some requirements more effectively. This is one of the great advices I can give you all.

I would gladly give Players Palace a 7 out of 10!

I stumbled upon this casino: Players Palace Casino. I never heard of it but thought it was worth a shot. Plus, it has a grade of 7.7 on askgamblers.com, so I do not think it is that bad.

The casino’s games are powered by Microgaming, which is the best one in my opinion.
The casino’s website does not look anything spectacular; it is a pretty standard casino website. It is a bit better than the normal, standard, casino websites. I like the fact that it is very well structured and you can find any information you may need on their website.

The casino can be played through the online version or by downloading the casino’s software, which is the best choice anyway, since I always find myself having problems when using the Flash version.
The casino has the following promotion- they give you 2000$ for free and let you play for 60 minutes. You also have the second chance, at a wheel.

I thought to try my luck, even though I am more than 100% sure that I will never, ever win something in this situation. First, it is because they are made not to pay any money, and second because, if you are extremely lucky and still have money after the 60 minutes, the wagering requirements are enormous!

However, I created an account and started trying. With my 2000$ I tried almost all of the slots. Of course, I did not win anything.
My conclusion is that the casino is not something that should really be tried. Besides of the software, which can be found at hundreds of others casinos, their only promotion is disappointing.

My ratings are as follows:
Software: 9/10 Microgaming
Bonuses 5/10
Support: I do not know
Cash outs: I do not know

I never knew that Players Palace casino was part of Casino Rewards until I deposited here a month or two ago. For some reason I thought they were part of Fortune Lounge, don't know where I got that from but I do always get this one confused with Spin Palace too! Anyway, it was a Microgaming casino I hadn't deposited in and as I have recently started liking Casino Rewards I thought I may as well give them a try.

Out of choice I normally play on the flash casinos, especially now I play on my ipad but for a change I downloaded the software and played here on my laptop. I fancied a wider selection of games and the download can definitely offer you that. As standard with Casino Rewards you have to wait for your bonus to be applied. Players Palace do offer a free play promotion of £2000 no deposit required, but I never normally take part in these promotions because I think they are a waste of time and you normally got to deposit quite a bit to claim your winnings, but if you do enjoy those promotions then you can definitely give it a good go here.

I waited about 2 hours and my bonus was ready for me to redeem through Casino Rewards. I had noticed the new Multiplayer Platform slots at a few casinos but never actually given them a proper go before, I had played them but hadn't devoted my time to them. For some reason I just decided here that I was going to go for it, I was dedicating my £40 bankroll to 'Multiplayer Avalon' and boy am I glad I did!!! If you have never played the multiplayer slots before then basically you enter a room where there are four other players, also playing Avalon, and basically you hold all your hopes on the free spins to get you the big money. The free spins are randomly triggered and everyone in that room gets them at the same time. Your spins in between help you build a multiplayer which is then applied during the free spins, the more you spin and the faster you spin then higher the multiplier. But be careful because you could have a massive multiplier and if you don't spin for literally 20 seconds you loose it and have to start off from zero again. The only downfall is it is a minimum of £1 per spin. Lady Luck was definitely on my side this day...the free spins were coming in regularly for all of us and my balance was slowly creeping its way up. As it did, I increased my bet after every set of free spins, before I knew it my balance was over £1000 and I was betting £25 a spin. My best single spin I had 5 gold treasure boxes on a win line...I had £1000 for it!! Couldn't believe it..I had never won this kind of money before. But that's when I started getting greedy. As I was going along I was withdrawing what I could ...at my peak I had £5000 in my pending withdrawals but that's when things went wrong. I got so addicted to it I started reversing my withdrawals...and Avalon starting eating my money like there was no tomorrow...before I knew it I was chasing my losses. I hate to admit it but I ended up reversing £4000 leaving myself with a withdrawal of £1000 and whilst I was chuffed when I received that in my bank it's also a bit gut wrenching to think I just blew £4000. But it still turned out to be a very good day for me indeed.

I had no problems at all in receiving my money. I had to verify my identity because the withdrawal was £1000, it took a few days for them to do this but they stuck to their end of the deal and paid me my winnings. This is definitely one of my most profitable casino experiences of all time.



Players palace in another Microgaming software based casino who is one of many casinos that belong to Casino Rewards. In case you didn't know, Casino Rewards has 29 casino in total and all are reputable and can be trusted. Casino Rewards has some of the highest rated casino on the net today. They offer many methods to deposit and withdrawal, I'm sure you wont have a problem finding a method that is suitable for you. Also I should add that, withdrawals times are satisfactory (first withdrawal 6 days till funds land in you account ), approval of documents within 24 to 48 hrs. These things make a happy customer ! so keep it up.

On to my experience at Players Palace. When I signed up I accepted the 2000$ free play.This free play gives you 60 minutes to win a maximum of 100$ bonus with a minimum deposit of 20$, you also have to place a minimum of 20 bets and have won anywhere between 20$-100$ over your initial starting balance of 2000$. I decided to play roulette with my free play, took all of about 15 minutes to complete the 20 bets and accumulate 100$ over the initial balance. I then had a 100$ bonus but still had to make a minimum deposit of 20 dollars for the 100$ to be transferred to my account.

I didn't immediately deposit, I debated whether or not I wanted to be stuck to 3000$ wagering requirements but in the end I ended up depositing 20$ and claiming my bonus. I started my challenge on Mega spin break the bank again, this is on of my favorite slots to play and not every microgaming casino offers it. I started spinning at 0.72 a spin, I ended up wagering 3 increments of my bonus here. I was consistently landing scatters and receiving 15 free spins, I even landed 4 scatter twice and got 20 free spins each. I got my balance over 220$ here and had spun between 400-500 spins before deciding to check out a different slot. I then tried my luck on Hitman, break away, burning desire and thunderstruck 2 all of which ate my balance. So, my balance is now at 60 and I decide to try out a new slot called "Riviera Riches".

This slot is quite interesting slot as it as has a cool little roulette bonus game. I ended up landing free spins and then within free spins I hit the roulette bonus (you trigger this by landing 2 roulette wheels). When triggering the roulette bonus your are faced with a new screen, this screen displays a roulette table and wheel, you will be prompted to select a number from 1 to 36 on the roulette felt, thus marking all corresponding roulette bets (even, black, second dozen, first column, etc). And no worries because if you don't win the feature has a guaranteed extra win of 4x bet multiplier. I won a total of 17.00$ accumulated from my free spins and bonus round. I kept spinning with no wins, balance fell to 11$ which is when i decided to end my session with a few hands of black jack, 5 minutes later my balance was empty. No cash out this time, better luck next time. :)

My opinion of Players palace is the same as any other Casino Rewards casino, it is a good casino where you can trust that your money is safe and game play is fair (well as fair as a casino gets). I would recommend this casino to anyone who enjoys Microgaming software and is looking to there luck somewhere new. why not here!
Give it a go :)

So, to summarize I will use some simple rating scores:

Support: 8/10
Software: 10/10
Security: 8/10
Finance: 6/10
Bonuses: 6/10
Terms&Conditions: 9/10

Players palace casino is one more casino by Microgaming from casino rewards. Yeah, Casino Rewards had a lot of casino, you should know it. But they all good, so I try many of them, why not? If casino good and give bonuses, one not to made deposit and try to win something amazing and also entertain yourself.

I deposit 30$, and with their free play bonus I got 200% bonus, that give me 90$ balance and opportunity to bet even 1$-1.25$ per bet. So I start with some new slots for me like leagues of fortune and loaded. Both don't give me anything really decent, but I didn't lost much, just about 15-20$.

So I enter supe it up, and start betting 1.50$ with hope to get feature. I get feature and also retrig for 25 more spins, and this all with incredible 6x multiply. I finish with 500$ win, and 550$ total balance. I think this is really cool, and try karate pig around 1.8$ bet. Nothing good there, but left with 500$ and had about 300 to wager. I finish wager in Dolphin coast, with 520$, and made all 520$ cash outs, decided that i should not leave any money, better I made deposit in another Casino Rewards casino with bonus. I made cash out, and in 3 days it comes to me. No documents needed, as I already had verified account in another Casino Rewards casino. I always prefer to choose another casino and take welcome bonus, I love to play new casinos, I test them, and if I like casino, I will deposit again, if i don't like, I add them to my no play list. Everything on their side, they should work good.

Here is a marks:
Site: 8/10
software: 9/10 , its Microgaming, and it have lots of entertainment for us
Support: 9/10 , their support always nice, I mean casino rewards
bonuses: 9/10 nice free play bonus for first deposit, I love it!
cashouts: 8/10 3 days, no more, like always, and I like it

Inactive user

Another Microgaming casino, Player's Palace. Players Palace is another casino run by the Casino Rewards group. Their welcome bonuses to my knowledge are mainly the $2000 free play bonus offered to the public for the sole purpose of each new player to gain $100 bonus for a $20 deposit.

During my stay with them I keep getting different outcomes. For the very first time I have played on this casino I have hit a few good runs! The first and second time won me $120 and $114.60 while other times weren't so lucky after all. I guess there are times when luck sparks and there are times when luck becomes sour. For people who get unlucky during Players Palace freeplay well do not worry as players can still get the Second Chance Wheel which gives us all a match bonus of up to 100%!

As you keep on depositing with them I can see that they sometimes offer a free chip of $10 to your Casino Rewards account or Free Lottery tickets depending on how much and how often you make deposits! Now since I came across two good amounts verification is so much easier compared to the Real Time Gaming softwares (RTG). All you have to do to verify and claim your winnings is to send your Drivers License/Passport, a utility to verify your physical address and any credit cards used to make a deposit.

Unlike Real Time Gaming you have to print a form and have it signed, faxed, send your documents rather than photograph them which is more of a hassle to do and lastly have your account verified by phone. With Microgaming it's as simple as photographing or scanning all your documents rather than going through the motion and hassle of verifying plus scanning your details.

Thanks for reading!

I wish I came across this earlier, because I do like the casino rewards groups casinos. This is one of their newer ones, most of them date back earlier but they gave me the chance for a $2000 free play. Who can turn down an offer like that. Of course if you are going to take the money out that money acts as a bonus and is not simply money that they give away, so be careful. There are also some terms where you need to play fairly once you have your bonus. The casino is a Microgaming casino so you have plenty of different games to try out.

There are over 400 games, most of these are slot games. Mainly I like to play table games because they give the best edge – either you play craps or blackjack. However, when you have $2000 in an hour to blow you do need a special tactic and its worth using the slots to blast your account size up, doubling up on the roulette table. I initially went to the slot games and played on Mermaids millions. These games are hard to get wins on unless you are playing multi line slots. Luckily there are plenty of games that offer multi line slots – about 20-25 is optimal and you can crunch through until you get a ajackpot. I did hit a small winner which gave me more money to switch over to the roulette table. Normally you play with a strict rule on the roulette table but I was betting quite recklessly on the table, and I did scarily almost come close to losing it all through Martingale my playing. However it did work out and in the end I had a large deposit bonus to take out. Take note that this deposit bonus cannot be taken out straight away and you need to settle down and work through your low edge games to get it out and this is where blackjack comes in useful. I like the casino, no instant play, but it is the best bonus offer of the bunch. I would rate this at 8/10.

Once upon a year of 2011- I really loved this casino. But unfortunately had to uninstall towards December 2011, last year. Due to the fact that it doesn't accept players from my region anymore. Which is South Africa.

It was fun while it lasted, I really loved the tournaments. As well as some really cool slots-Mad hatters, Golden Goose Genie. Its seems that most of these Microgamming do not accept players from SA anymore :(

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