Page 3 – Player Reviews for Platincasino

Really nice casino. Good selection of games and providers. Super fast verification and withdrawal. I got my withdrawal in minutes. Enough payment methods for me ( I like Trustly ). Okay support chat and email.

When I was verifying my account, I sent the documents with email first as I read from the site I should do it like that. I was wondering what took so long and contacted support that told me I had to upload the documents via my account on the site. After that I got verified fast.

Good game selection, promotions are usually decent in value. Games work and site is easy to navigate and they have MGA license so games should have decent RTP as well.

Customer support has to be one of the most unprofessional I have ever seen.
They sent a promotion via email saying that cos they are short-listed on AskGamblers awards they are giving out 15freespins to book of Aztec game. Well I went to the site and asked support about it and the answer was that I needed to vote first. It didn't say that in the email so I told the support that and also posted the email to her. What was her answer?`Nothing she closed the chat :D that has to be one of the rudest ways to Handel customer support and I hope that ppl do not vote this one as a casino of the year since there are way bteer ones out there.

Here is the copy paste from the conversation with the support

You:
My 15 Freespins to Book of Aztec dosnt work
Ida:
Willkommen im Platincasino Live Chat. Einen Moment bitte, ich bin gleich für Dich da.
You:
Hello
Ida:
hello,read the email correctly! for this you have to vote or have deposited
You:
We have left a little 15 freespin-gift for you as a thank you, and you find them in Book of Aztec.
You:
Bonus conditions: The 15 freespins are immediately available. Bonus money won from freespins must be wagered 75 times, with a maximum payout of €100. The freespins can only be redeemed if there is no other bonus in the account, you can check this here.
Ida:
lies die email richtig! dafür musst du voten oder eingezahlt haben
Ida:
read the email correctly! for this you have to vote or have deposited
You:
I do not understand any german
You:
where does it say so?
You:
With the AskGamblers Awards coming into the finals we are getting ready and fired up! We never dared to expect to make it this far, and wil the last stretch ahead we want to ask you to help us out!

We have left a little 15 freespin-gift for you as a thank you, and you find them in Book of Aztec.

As we are in the finals we are counting on taking home a medal and if we do make it into the top three then we will have something amazing waiting for you. So help us out by voting us in as the Top Casino 2019!

Click the link below to find instructions for how you can support us, and deposit today to grab another 15 freespins more!


MORE INFORMATION
Bonus conditions: The 15 freespins are immediately available. Bonus money won from freespins must be wagered 75 times, with a maximum payout of €100. The freespins can only be redeemed if there is no other bonus in the account, you can check this here.

This offer is only available to players who have receieved this communication. Any distribution of this offer is prohibited. If these conditions are violated, any winnings will be withheld and we reserve the right to close the affected account.
You:
this is the whole email

Diese Chat-Sitzung ist nicht mehr aktiv

Really nice casino. Good selection of games and providers. Super fast verification and withdrawal. I got my withdrawal in minutes. Enough payment methods for me ( I like Trustly ). Okay support chat and email.

When I was verifying my account, I sent the documents with email first as I read from the site I should do it like that. I was wondering what took so long and contacted support that told me I had to upload the documents via my account on the site. After that I got verified fast.

Very big and good game selection. Much more and better games than most casinos. Bonus offers are also ok. Minimum deposit perfect. Fair conditions. So my favorite. :)

I must say that I'm surprised with this casino. I have register here recently and play here time to time. Excellent casino, very easy to navigate.
Good game selection, verification of my docs is been resolved in 30 mins. LIVE support is very pleasant, I have asked person via live chat for deposit bonus, and they give me 100 up to 100 never experience that.
Fast and quick withdrawals via skrill, so guys keep up with good work. For now my second best casino platincasino*

Maybe only if I must say something that is not super good, to complain, is bluerint gaming provider, many players like that provider so get the blueprint platin casino

I do like most things here!

Great working platform with everything you could wish for.

Fast withdraw 2-3,hrs , almost all providers.

The joker mascot this site uses is so bizzare. Uuuuuuh. It can see through your soul. But after time pass you will start to like it in some bizzare manner.

The loyalty system and terrible staff except this guy R*****.

Im a new customer at this place and spent around 13.000 £ since july.
My total rewards for this is following.
Granted Bonus: 268,98 € and this incl welcome bonus.

Never in my life had a casino rewarding me this bad not even close. Several times I reached out to find anyone that can look into my terrible bonus value. No professional or even polite response I got from anyone. Even I was more confused every time after I had contact with them.

I requested to get info of what I can expect from loyalty team being a high roller. I never got any information other then rude chat staff closing chat in my face in two cases..

I asked for deposit bonus, good will bonus or whatever they offer to loyal players. Two times someone cared to reply me and gave me 10 freespins worthy 1 euro when I asked for deposit bonus for that nights 2000 euro deposit that was planned.

After I waited 6 days for a reply as I had kindly asked to get a deposit bonus to use for another high roller action. Normally that is not a problem for a well of customer to get every now and then. So at the sixth days without reply I went into the chat to check wzup.

The reply was so rude and unprofessional I cant believe any honorable loyalty team simply write "no bonus for you" without anything more to add using a chat staff to avoid any direct contact with me.

And I always make sure to be very respectful when I'm in contact with anyone at this casino as I'm that kind of person both online and offline. Sorry to say these harsh words but this casino has ZERO class.

Very nice customer service. A lot of games. Always nice and different promotions for every player. is fun playing at platin casino. Fast loading.

I did not win yet but I am looking forward to maybe anytime soon :) I like platin :) Good job! I think that's all I can say there's nothing bad to say.

Big choice of slots super, Support fast payments! From time to time new bonus offers that can be used with different of pay ins! Many pay in anbieter . Min pay in is perfect. What else there is no better one.

There's nothing bad to say about this casino ... :)) Everything great :))
What else there is no better one to choose for gambling and have fun to win or sometimes loose

I had played in various online casinos but have had the customer service as on Platincasino nowhere. Fast response, very friendly. The promotions are really top, super bonus offers. Great games ;) Great site, I feel really well cared for. Can only recommend!

I personally like the star-ratings for each game they have. Nothing special but I like it. Also a lot of different onsite promotions and a variety of games even so my favorite is missing.

No cash back function (loyalty program) and the site looks overloaded and a bit confusing. They still advertise / claim to have Merkur games but they don't.

Very big and good game selection. Much more and better games than most casinos. Bonus offers are also ok. Minimum deposit perfect. Fair conditions. So my favorite. :)

There's nothing bad to say about this casino ... :)) Everything great :))

I Like the big big Bug selection of Games because in a Normal Casino I don't have my Favorite Games and the fast Transfer is also very very very very very good. I Like it

The Casino have no loyalty Program. So far no winnings :(. But I will win in the next time. I don't Like Live Casino. And the paying Out Are Buggy or Not so fast. On the whole it is still great

They have many game providers (wish they had Quickspin and Red Tiger too, but the amount of game providers is already huge), withdrawals getting approved within 24 hours (sometimes under 1 hour, but mostly 5-9 hours).

The casino is easy to navigate, works fluent and at first I was scared because the clown which looked suspicious to me. But since they changed their licence they are one of the best casinos out there. I play most of my time now at Platin and I really can not think about a better casino. My other favorite is still Trada, but they lost a little bit of my trust (nothing major, just reduced my fun to play there).

Also Platin Casino tries at least to fill the bonus section more than before. Before we had weeks without any bonus, now they try to give at least something every week or two. This is still not perfect, but at least they trying to change something.

The Wager Requirments for Free Spins is mostly 75x (in rare cases 25x) and the max cashout is 100 €, which is really terrible. The deposit bonus is also not good, every bonus except the 100 % bonus amounts are terrible. Because the bonus is always deposit and bonus, but since the wagering amount is often the same 25x d+b it gets worse with lower bonus amounts. The bonus part with 100 % is a 50x wagering, with 50 % we are already at 75x wagering, ...

The other thing is there is no 5 € Bet Block in the system, be careful when playing with bonus funds. Sometimes a bonus has no max bet rule, but always ask the support (E-Mail Support is the best option to ask).

i had played in various online casinos but have had the customer service as on Platincasino nowhere. Fast response, very friendly. The promotions are really top, super bonus offers. Great games ;) Great site, I feel really well cared for. Can only recommend!

I Like the big selection of Games because in a Normal Casino i don't have my Favorite Games and the fast Transfer is also very very very good

No loyalty Program. So far no winnings :(. But i will the next time. I don't Like Live Casino. And the paying Out Are Buggy or Not so fast. On the whole it is still great

If you like fast withdraws than this casino is one of the best there is. Fast support and many slot games. Chat host is really friendly but always the standard reply if you ask something.

How much you will deposit this casino how many time you ask give nothing as a loyalty gift. If you deposit 10.000 a month still nothing. All the time the same standard reply as follow are promotions. The most casinos you will earn points to get something back like bonus money or free spins or real money but here nothing

I love this casino... Every time you you can claim a lot of top bonuses... They have many games and a lot of top providers... Thank you for every top playing

I don't know what negative things should I say... Maybe I wish I could pay with mobile phone or pay with low deposits 5 euro or 1 Euro or something else 😬

Very clear page. Game selection is great. Deposit procedures are also good. The support is also very friendly.

For Christmas, there is always a great action, where I've also won something schonmal!

No loyalty program. More bonus offers would be good. The game search could also be a little easier. Various actions for customer loyalty would also be quite good.

Platin Casino is one of the best casinos we have. Good games and winning rate is good too. The team work and answers fast. After a hard working day a good alternative for a sunny evening. I love it.

When i had start gambling a few years ago, Platincasino was the 1st online casino which i registered and deposit real money. it's also the 1st where i have done a withdrawal with a total of 7.000 € :) at this time withdrawals has been split to an amount of 1.000 € per transaction and i mean to remember a total of 8.000 € per week... the selection of game providers and the count of the particular game portfolio was and is in comparison to other casinos great. After the redesign last year, the support and the events like fathers-/mothers-day are very personally. e.g. after i wrote my mothers address, they send at its own expense flowers to mothers day and on fathers day, i got an exclusive and limited barbecue-bag after a drawing. To sum up, great selection of game providers and portfolios, fast and friendly support, nice bonus and transparent terms

i don't like the slow withdrawal process - ok, this will take mostly within 24 hours and is faster than many other but at times when instant banking and ewallets are most of payment methods, i have the claim, that withdrawals of deposit without bonus (in this case they have to check e.g. max bet or allowed games) performed within few minutes ...

If you like fast withdraws than this casino is one of the best there is. Fast support and many slot games. Chat host is really friendly but always the standard reply if you ask something.

How much you will deposit this casino how many time you ask give nothing as a loyalty gift. If you deposit 10.000 a month still nothing. All the time the same standard reply as follow are promotions. The most casinos you will earn points to get something back like bonus money or free spins or real money but here nothing

The support team is kind and quick. By far the best slots online. Nice looking site and good on mobile too. They have cool raffles and promotions going on.

No loyalty program. So far no winnings :(. But I will try the next time. I don't like the live casino. Could be more bonus as a welcome gifts or more freegames.

Really nice looking site with many slots. Really easy to navigate and slots running smoothly. No hidden T&C and yes, 1st deposit bonus code should be put in. But the main reason, the verification and withdrawal. I played threw wager requirement and made withdrawal. Account was verified in 5 minutes, yes in FIVE minutes and cashout was proceed in 10 minutes, yes, in TEN minutes. Just as for me to remember some casino's take over 3 weeks to do that... Platin casino is a sure keeper.

Nothing really to dislike. Maybe just standard "complain", more providers ;) Overall, Platincasino has a big yes in my book of gambling. Great job people, keep up the great work you do there :)

Good casino overall a lot of games.
Really fast withdraw times with creditcard - fastest I ever had like instant.

A lot of deposit bonuses to take if you like bonuses.

Really good selection of slots aswell

Nothing so far. I have self excluded me for 30 days since I won big and dont wanna pay it back and it works very well. But I wish u could chose 60 days also :)

Very good casino with a huge variety of providers
Easy to navigate interface with the ability to filter providers which i find of outmost importance nowadays.
Easy to check on your account, wagering, documents, bank history.
The slots are lag free which is awesome.
Verification went easily in about 7-10 hours.
Fast withdrawals

You do need to provide alot of documents in order to have your account verified so please before you deposit check the list, doing this avoids hustling with Customer Support after.
The customer support is not so friendly (yes Christina you )

Variety of game selections, good slots and etc. Overall not bad.

1st deposit bonus code must be inserted, else they won't manually put it in. On top of it, one of the poorest customer service as the live chat lady was rude and ignorant.

Good games. That's it. Lot happen here like good slots, best payout and many more.

Hard to get you money out. They owe me $200 equivalent. Too much back and forth between the CS and me. Don't play from Portugal.

Good selection of games, was recommended by a streamer I watch

Unfortunately this casino allowed me to play netent games which I didn’t know were banned in Canada. I wagered about a 1000€ When I discovered netent was banned in Canada, I contacted support to ask why they allowed me to play netent. I was told it was a “technical issue” and they decided to close my account. I really believe they blatantly ripped me off, I have copies of the chat to prove it. I will pursue all avenues to to make them accountable for their actions. I would NOT recommend this casino

Platin casino attracted me for 2 reasons - first, I haven't tried it so far and second, it has Blue Gem Gaming and Merkur software and with both of them I am not very familiar with. First I contacted their live support to understand if I can even play there. I didn't have to wait to get connected but when I did, support told me to write them an email with my question, as the concrete support person couldn't help me because was more a technical support. I didn't think I would get an answer like this to a simple question, but anyways, I didn't write the email and just tried to register and succeeded.

After that I made a 30€ deposit. I wasn't very happy with the bonus options I had. There were 3, depending on my deposit amount. With my deposit I was eligible for a 50% match promo, that didn't seem interesting enough, so I played with my real money only.I started to play Blazin Star slot, which is one of their popular games and I remember I've played it sometime ago. I placed 0.50€ bets and started to play 100 spins. Surprising enough, I got two 10€ and one 15€ wins and managed to increase my balance for 10€ overall. Then I switched to Cash Fruits Plus. This slot was very similar to Blazin Star, the same theme and bet size. I placed 0.50€ bets and played this game for about 20 minutes and increased balance for 15 more euros. I actually really recommend these games because the payouts are regular and pretty good, on one spin I won 30€ with only 0.50€ bets.

After that I spent some time with Black Jack surrender game. And there went all my money. At first I played with 2€ bets and increased balance to 70€, but then I started playing with 5€ bets and within an hour lost all money because my luck was gone.
I had a really amazing time at Platin casino. If I was smart enough, I would have made a withdrawal with a small profit, but that's alright. I will definitely visit them again, I liked the game selection and graphics overall. And the support, although couldn't answer my question, was professional and easy to reach. I give them 7/10.

They should improve their bonuses so that I would have more options than 1.

I came across this casino,when i was seeing what casinos are here new ones ,which i didnt played,so that way i spot on Platin Casino.Platin Casino has Merkur Gaming slot and Blue Gem well honestly about the first one Merkur Gaming i have heard and played some and have to say they are slots which you can never win and about the second ones i heard here on Askgamblers and as i recall didnt play them so far.

When i see some new casino but with games which i didnt play so far or they are really something new to me ,of course i would seek for freebie ,free spins or chip,so looking at 10 euro free chip ,which is not that big bonus,but since i didnt like that much their slots,yes i decided to play and see what will happened.

When i registered there was no free 10 euro on my account so i asked the live chat if they could help me with that,because there was many times ,when code is not given as a bonus and by my opinion is better like that ,because you register claim the code in the cashier and your are done,but asking from the live support ,sometimes it frustrating to wait and to explain them why they should give you free bonus.

So i was surprised ,because the live chat was really nice and efficient,because after i told him about the free bonus,he credited the bonus right after.We all know that 10 euros is not so big sum we can play a lot,but its worth of giving it a try. I really didnt know what game to play,because they were total strangers to me so decided to play Magic Mirror slot,just because i liked the lady in the slot.I gave this slot 10 spins with 1 euro per bet and lost it all,not giving me at least 1 cent win.well i was not in the game so much so i really didnt care.Still dont know about this casino,but since was a free chip is always wort of trying,Good luck!