Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Restricted

Plangames Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
Crown Coins Casino
9.8 /10 3
Rolla Casino
9.7 /10 12
Yay Casino
9.6 /10

Plangames Casino

Our Rating CasinoRank
8.5/10
CasinoRank
Player Rating 79 reviews
9.9/10
79 reviews
Complaint Response 4 complaints
11 hours avg. 4 complaints

AskGamblers Quick Overview

Editor’s View

Plangames Casino has a great selection of games to keep you busy. Everything on-site is user-friendly, and navigation is seamless. Once you’re a member, there are lots of active bonuses and promotions, and the addition of a loyalty platform and VIP program will allow you to earn extra perks. The casino also caters to high rollers. 

What we like
  • 24/7 live chat
  • Good choice of games
  • Accepts cryptocurrencies
What we don’t like
  • Depositing fees apply
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Plangames Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://plangames.com/
Established
2024
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, French, Norwegian, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program

General Information about Plangames Casino

Plangames Casino is an online casino site offering a fantastic array of games from virtually any device, including the latest handsets. We’ll chat more about which games are available from these devices as you read further into our casino review

Signing up is quick and easy, and you can choose from multiple languages. Once you’re a member, you can also benefit from a loyalty program and have the chance to become a VIP. You’ll automatically be enrolled into the loyalty platform once you register, which works on a tiered basis and allows you to earn additional casino bonuses, among other perks. Becoming a VIP will be based on your gaming activity, with other rewards aimed exclusively at high rollers. 

StallCation

Complaints

Read the complaints other players have left for Plangames Casino. Learn more about complaints.

Show all complaints
Plangames Casino - Free spins issue unresolved

I was excited to try this casino as the promo came from another casino I frequented and trusted. I read some reviews and saw that most of them were positive so felt pretty good about signing up. I always inquire about which is the best way to utilize bonuses that include a cash bonus and free spins as there are a few of them where it doesn't matter which order you play the bonuses whereas most suggest you play the cash bonus before playing the free spins. I was advised it would be more beneficial to play the cash first which I did. That was a great experience as their catalogue for slots was great, the site was user friendly and easy to navigate and the site did not lag. The slots I played loaded nicely and played smoothly. I wasn't able to get anywhere with the cash bonus unfortunately, but that's not untypical anyways and I kind of expected that outcome. It was Christmas Eve and I was hoping for a Christmas miracle and enjoy spinning so it was a great time. But when I tried playing my free spins my positive experience so far started to go downhill. I was able to activate the spins, but when clicking on the game to play kept getting an error message stating, "403 - Country Blocked." I tried clearing browsing data and log in again to see if that's what the issue was but still got the error. There was verbiage underneath the error code stating if I thought it was in error or traveling consider using a VPN to connect. So I double checked to confirm Canada wasn't restricted and decided to reach out to support. This chat agent was friendly and patient - attempted troubleshooting and even issued different games but still same issue. I had to prep for Christmas dinner so I needed to go and reach out later on that day. The next agent wasn't as pleasant and was more fault finding than resolution based. They basically shut assisting me down and said there was nothing they could do as I'd used up the bonus and disconnected. I connected again hoping to get someone else which I did who was again, patient and understanding who tried many troubleshooting steps before informing me they would need to forward the matter to tech as we had tried everything. I was informed to monitor my email as I would hear back from them that way. I waited a couple days and checked emails but didn't hear anything back. Reached out to support and had to explain the situation again, provide screenshots and did troubleshooting again with no luck. Was told it was being passed onto tech again and to watch email. Didn't hear back again and reached out a week later. Did the same troubleshooting and was told the same thing about hearing back from them or to reach out again later as I did express that it felt like there was no progress. Today I remembered this issue was never resolved and checked my emails to see if anyone had reached out but only found promotional emails from them. Reached out to support and the first chat agent asked for a screenshot of error - which I needed some time to provide as I was on my phone this time and realized that I didn't try the spins from my phone. Mentioned that to agent and said I'd use Chrome, clear the browsing data and log in to try but knew we'd be disconnected and hoped I would get them again. I didn't get the same agent but this last agent was still very understanding and patient, but ended up needing to tell me my matter would need to be reviewed by someone else as I needed the spins to be re-issued as it has been weeks so it was no longer available for me to try using my phone and doing what the previous agent had suggested - use Chrome, clear cache, cookies and browsing data, logging in using Incognito and seeing if the spins worked then. But that is why I am writing this review as I asked the last agent if there was a ticketing or tracking system for issues and what their escalation process was as I am a chat agent myself and understand that it is out of their hands. I just wanted to know if any progress was happening and approximately how long I should wait before reaching out again but there wasn't much information in regards to that given and was told to reach out again later. It's January 18th today and this issue was voiced and put out there on Christmas day needing to yet be resolved. 100 spins is a good amount of spins to entertain myself for a good amount of time and possibly win something. I hope to have this resolved or compensated soon as that would guarantee a positive review for this casino as even with this issue ongoing - it's been a positive experience for the most part with the exception of this glitch and its priority to be resolved.

staus Resolved

Complaint Statistics

Resolved 4
Avg. Amount $ 1,117
Avg. Complaint Duration 3 days
Avg. Response Time 11 hours

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
9.9/10 79 reviews

Top reviews from our players

The x40 wagering requirement didn’t scare me at all – in fact, I saw it as an opportunity to test my skills. When I got my bonus, I went straight for the high-variance games, hoping for that big win that would clear the wager faster. I’ll admit, my balance went up and down like a rollercoaster, but the strategy was simple: high risk, high reward. I didn’t mind losing a bit as long as it meant I could hit a big win to make up for it. After a few lucky spins, I managed to clear the requirement much quicker than I expected and ended up with a nice cashout. It wasn’t easy, but it felt like I earned it!

Dear Abbondio, Thank you for sharing your experience – it’s great to hear that you approached the x40 wagering requirements with such enthusiasm and confidence! We’re glad that the balance between challenge and reward met your expectations and that you enjoyed the thrill of the process. We ensure that at our casino players have plenty of time to complete them comfortably. It’s wonderful to hear that this worked well for you and led to a satisfying cashout. For any questions or assistance, our team is here for you 24/7 via Live Chat or email at [email protected]. We’re always happy to help make your experience even better. Wishing you continued success, Plangames Casino

user avatar

The quick verification process was a great start and the variety of slots and live games kept me engaged, and the quality of each game was top tier. While I’d love to see some more niche providers, the current ones equally get the job done. Top Top casino

Dear Sylwias, Thank you for your positive feedback and for recognising the quality of our games! We’re thrilled to hear that the quick verification process and our diverse selection of slots and live games have kept you entertained. We’re proud to collaborate with many of the leading providers in the industry to bring you a top-tier gaming experience. While we’re always open to expanding our offerings, we’re confident that our current collection caters to a wide range of preferences. Should you ever have questions or need assistance, our team is available 24/7 through Live Chat or via email at [email protected]. We’re always here to help. Wishing you unforgettable gaming adventures, Plangames Casino

user avatar

Good bonus for all clients got me 😂
I was just scrolling through social media and stumbled upon this site. Being experienced in casino games, I decided to give it a try. And what do you know? Everything’s great. I even managed to wager my bonus. Been playing here for a month now, and I have no complaints!

Dear Martinzop, Thank you for such a lively and positive review! We’re delighted to hear that you discovered Plangames and decided to give it a go. It’s fantastic that you managed to wager your bonus and are enjoying your time with us. Your satisfaction is exactly what we aim for! Should you ever have questions or need assistance, our Live Chat and email support at [email protected] are available 24/7 to make sure everything runs smoothly for you. Wishing you many more exciting and successful gaming sessions, Plangames Casino

user avatar

Customer support was quick and helpful when I had a question, though having more contact options would be a plus. The live chat worked well, and the fast, hassle-free withdrawals make the experience even better. Not a deal breaker at all!

Dear Syntax, Thank you for taking the time to share your experience! We’re thrilled to know that our customer support team was quick and helpful in addressing your query. While we currently provide support through Live Chat and email, we always strive to improve and expand our services to better meet our players' needs. It’s also great to hear that you found the withdrawal process fast and hassle-free – your smooth gaming experience is our priority! If you have further questions or feedback, feel free to reach out via Live Chat or email at [email protected] – we’re here for you 24/7. Wishing you continued success and seamless gameplay, Asino Casino

user avatar

One of the best casinos and live betting online. The best live chat online. Very very fast payout.
A gesture for all players. Amazing!!
Plangames Thank you
Since opening my account, I have never had a problem with them.
I am really very calm and happy!!! Thank you again.

Dear Very.Storm, Thank you for your incredible feedback! We’re thrilled to hear that Plangames has met your expectations with our fast payouts, reliable live chat, and seamless service. Knowing that you’ve enjoyed a calm and hassle-free experience since joining truly means the world to us. Your happiness and satisfaction are our top priorities, and we’re grateful for the trust you’ve placed in us. If you ever need assistance or have any questions, our support team is here 24/7 via Live Chat or email at [email protected]. Wishing you continued joy and success in your gaming adventures, Plangames Casino

user avatar

There’s a good range of games, including slots, table games, and live casino options. The quality is high, and there’s enough variety to keep things interesting. If you like slots or blackjack, you’ll find what you need.

Dear Willis, Thank you for your thoughtful review! We’re delighted to hear that you’re enjoying the diverse range of games at Plangames, from slots and table games to our live casino offerings. Providing high-quality options and variety is one of our top priorities, and it’s wonderful to know it’s keeping your gaming experience engaging. Whether you’re spinning the slots or playing blackjack, we’re committed to delivering the best possible experience. If you have any suggestions or questions, don’t hesitate to reach out – our support team is here 24/7 via Live Chat or email at [email protected]. Wishing you rewarding wins, Plangames Casino

user avatar

Last Thursday, I logged in, deposited a small amount and scored 300 spins. It felt like a marathon session, jumping between different slots and testing out games I hadn’t even thought to play before. All in all, I enjoyed my time.

Dear Sylwianfrie, Thank you for sharing your experience! We’re thrilled to hear that your Thursday session turned into an exciting marathon of exploring new slots and enjoying your spins. It’s always rewarding to know that our promotions help players discover fresh games and have a great time. Make sure to keep an eye on our Promotions page – there are always exciting opportunities to enhance your gameplay and try something new. If you ever have questions or need assistance, our support team is available 24/7 via Live Chat or email at [email protected]. Wishing you continued fun, Plangames Casino

user avatar

Reload bonuses are consistent. It’s nice to get extra when I deposit again, it keeps my playtime longer.
Had an issue and got a response via live chat in under 3 minutes. Efficient and helpful.

Dear Kokolom, Thank you for your feedback! We’re glad to hear that our reload bonuses are helping to extend your playtime and keep your gaming sessions exciting. It’s always our aim to provide consistent rewards for our players. We’re also pleased to know that your issue was resolved quickly via our Live Chat. Providing efficient and helpful support is a priority for us, and it’s great to hear it made a positive impression. If you ever need further assistance, don’t hesitate to reach out – we’re here for you 24/7 via Live Chat or email at [email protected]. Wishing you many more rewarding sessions and enjoyable moments, Plangames Casino

user avatar

I’ve gotten a few free spins from the weekly promotions, like the 300 Free Spins on Mighty Monday. They add a nice extra, but with the wagering requirements, it takes a lot of effort to turn those spins into real cash. Still, it’s a nice feature if you’re playing regularly.

Dear EleanorKelly, Thank you for sharing your feedback! We’re glad to hear that you’ve been enjoying the weekly promotions. It’s always great to know that these offers add some extra excitement to your gaming experience. Regular players like you can always look forward to more chances to boost your gameplay with our ongoing promotions. If you have any questions or need assistance, feel free to reach out to our support team via Live Chat, available 24/7, or email us at [email protected]. May your spins bring you exciting wins and rewarding moments, Plangames Casino

user avatar

I’ve had a couple of questions here and there, and I’ve always been impressed by how quickly the support team responds. They’re available 24/7 through live chat and email, and they’ve always been helpful and friendly.

Dear SamRol, Thank you for highlighting your positive experience with our support team! We’re thrilled to know that our prompt and friendly responses have made a difference during your time with us. Ensuring that all our players feel supported is a top priority, and we’re delighted that our team has been there for you whenever you needed assistance. If there’s ever a time when you need further help or have more questions, don’t hesitate to reach out to our Live Chat, available 24/7, or drop us an email at [email protected]. May your journey with us bring endless enjoyment and rewarding moments, Plangames Casino

user avatar

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.