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Plangames Casino

Our Rating CasinoRank
8.5/10
CasinoRank
Player Rating 79 reviews
9.9/10
79 reviews
Complaint Response 4 complaints
11 hours avg. 4 complaints

AskGamblers Quick Overview

Editor’s View

Plangames Casino has a great selection of games to keep you busy. Everything on-site is user-friendly, and navigation is seamless. Once you’re a member, there are lots of active bonuses and promotions, and the addition of a loyalty platform and VIP program will allow you to earn extra perks. The casino also caters to high rollers. 

What we like
  • 24/7 live chat
  • Good choice of games
  • Accepts cryptocurrencies
What we don’t like
  • Depositing fees apply
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Plangames Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://plangames.com/
Established
2024
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, French, Norwegian, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program

General Information about Plangames Casino

Plangames Casino is an online casino site offering a fantastic array of games from virtually any device, including the latest handsets. We’ll chat more about which games are available from these devices as you read further into our casino review

Signing up is quick and easy, and you can choose from multiple languages. Once you’re a member, you can also benefit from a loyalty program and have the chance to become a VIP. You’ll automatically be enrolled into the loyalty platform once you register, which works on a tiered basis and allows you to earn additional casino bonuses, among other perks. Becoming a VIP will be based on your gaming activity, with other rewards aimed exclusively at high rollers. 

StallCation

Complaints

Read the complaints other players have left for Plangames Casino. Learn more about complaints.

Show all complaints
Plangames Casino - Free spins issue unresolved

I was excited to try this casino as the promo came from another casino I frequented and trusted. I read some reviews and saw that most of them were positive so felt pretty good about signing up. I always inquire about which is the best way to utilize bonuses that include a cash bonus and free spins as there are a few of them where it doesn't matter which order you play the bonuses whereas most suggest you play the cash bonus before playing the free spins. I was advised it would be more beneficial to play the cash first which I did. That was a great experience as their catalogue for slots was great, the site was user friendly and easy to navigate and the site did not lag. The slots I played loaded nicely and played smoothly. I wasn't able to get anywhere with the cash bonus unfortunately, but that's not untypical anyways and I kind of expected that outcome. It was Christmas Eve and I was hoping for a Christmas miracle and enjoy spinning so it was a great time. But when I tried playing my free spins my positive experience so far started to go downhill. I was able to activate the spins, but when clicking on the game to play kept getting an error message stating, "403 - Country Blocked." I tried clearing browsing data and log in again to see if that's what the issue was but still got the error. There was verbiage underneath the error code stating if I thought it was in error or traveling consider using a VPN to connect. So I double checked to confirm Canada wasn't restricted and decided to reach out to support. This chat agent was friendly and patient - attempted troubleshooting and even issued different games but still same issue. I had to prep for Christmas dinner so I needed to go and reach out later on that day. The next agent wasn't as pleasant and was more fault finding than resolution based. They basically shut assisting me down and said there was nothing they could do as I'd used up the bonus and disconnected. I connected again hoping to get someone else which I did who was again, patient and understanding who tried many troubleshooting steps before informing me they would need to forward the matter to tech as we had tried everything. I was informed to monitor my email as I would hear back from them that way. I waited a couple days and checked emails but didn't hear anything back. Reached out to support and had to explain the situation again, provide screenshots and did troubleshooting again with no luck. Was told it was being passed onto tech again and to watch email. Didn't hear back again and reached out a week later. Did the same troubleshooting and was told the same thing about hearing back from them or to reach out again later as I did express that it felt like there was no progress. Today I remembered this issue was never resolved and checked my emails to see if anyone had reached out but only found promotional emails from them. Reached out to support and the first chat agent asked for a screenshot of error - which I needed some time to provide as I was on my phone this time and realized that I didn't try the spins from my phone. Mentioned that to agent and said I'd use Chrome, clear the browsing data and log in to try but knew we'd be disconnected and hoped I would get them again. I didn't get the same agent but this last agent was still very understanding and patient, but ended up needing to tell me my matter would need to be reviewed by someone else as I needed the spins to be re-issued as it has been weeks so it was no longer available for me to try using my phone and doing what the previous agent had suggested - use Chrome, clear cache, cookies and browsing data, logging in using Incognito and seeing if the spins worked then. But that is why I am writing this review as I asked the last agent if there was a ticketing or tracking system for issues and what their escalation process was as I am a chat agent myself and understand that it is out of their hands. I just wanted to know if any progress was happening and approximately how long I should wait before reaching out again but there wasn't much information in regards to that given and was told to reach out again later. It's January 18th today and this issue was voiced and put out there on Christmas day needing to yet be resolved. 100 spins is a good amount of spins to entertain myself for a good amount of time and possibly win something. I hope to have this resolved or compensated soon as that would guarantee a positive review for this casino as even with this issue ongoing - it's been a positive experience for the most part with the exception of this glitch and its priority to be resolved.

staus Resolved

Complaint Statistics

Resolved 4
Avg. Amount $ 1,117
Avg. Complaint Duration 3 days
Avg. Response Time 11 hours

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Player rating
9.9/10 79 reviews

Top reviews from our players

I’ll always think back to that weekend when I discovered this slot game at Plangames. The theme was exactly what I was in the mood for – adventure, ancient ruins, the whole vibe. It wasn’t just about the gameplay; the whole experience sucked me right in, and I didn’t want to stop.

Dear Dinoling1506, Thank you for sharing your experience! We’re thrilled to hear that you found a slot game that resonated so perfectly with your mood. Immersing players in adventure and excitement is what we strive for, so it’s wonderful to know that the theme and gameplay hit the mark for you. If you’re ever looking for similar games or need assistance, don’t hesitate to reach out to our support team via Live Chat or email us at [email protected]. Wishing you endless adventures, Plangames Casino

user avatar

I remember the moment I saw Plangames’ welcome package – it was such a pleasant surprise! I didn’t expect to see €250 and some free spins just for signing up. It honestly felt like they rolled out the red carpet for me, and it was the perfect way to start my journey with them.

Dear Joannamotin, Thank you for your kind words! We’re thrilled to hear that you enjoyed our welcome package. It’s always our goal to make our players feel special from the very start, and we're happy to know that you had a great experience. If you ever have any questions or need assistance, don’t hesitate to reach out to our 24/7 Live Chat or email us at [email protected]. Wishing you many enjoyable gaming sessions, Plangames Casino

user avatar

Plangames Casino offers a good selection of payment options, and expanding the range, especially for cryptocurrencies, would make it even more convenient for users. It's a solid platform, and adding more choices would enhance the overall experience

Dear WinSt_14, Thank you for sharing your feedback with us! We’re delighted that you find our payment options convenient. Your suggestion about expanding our cryptocurrency options is greatly appreciated, and we’ll certainly consider it as we continue to improve our platform. At Plangames, we strive to create a seamless experience for all our players, and your input helps us to better understand how we can make this happen. If you ever have any questions or need assistance, our team is available 24/7 via Live Chat or email at [email protected]. Wishing you exciting gameplay and smooth transactions, Plangames Casino

user avatar

I joined Plangames on a friend’s recommendation, and I’m glad I did.
The verification process was quick and hassle-free.
Daily bonuses are a great perk, with even better promotions on weekends.
Withdrawals are straightforward and convenient.
The games are fantastic, with a huge variety to choose from!
I’ll definitely be back and already recommending this casino to my friends.

Dear Larri, Thank you for such a glowing review! It’s wonderful to hear that Plangames has made such a positive impression on you. We’re thrilled you found the verification process smooth and are enjoying our daily bonuses and weekend promotions – keeping things exciting is what we aim for! We’re also delighted to know that our withdrawal process and wide variety of games have met your expectations. Hearing that you’re already recommending us to your friends truly means the world to us. If there’s ever anything you need, our team is available 24/7 via Live Chat or at [email protected]. We’re always happy to assist. Wishing you continued enjoyment and great success, Plangames Casino

user avatar

The site is incredibly easy to navigate, with clear categories for games and promotions that make it a breeze to find what you're looking for. It's really user-friendly overall! Plus, the withdrawal process is quick, and the support team is available 24/7, always ready to assist whenever you need help

Dear Ccalister.shon, Thank you for your thoughtful feedback! It’s fantastic to hear that you find our platform user-friendly and easy to navigate. We’ve put a lot of effort into making sure everything is straightforward so you can focus on enjoying your gaming experience. We’re also glad that the withdrawal process and support team have met your expectations. Providing prompt assistance around the clock is something we take pride in, so it’s wonderful to know this has made a positive impact on your time with us. If there’s ever anything you need or suggestions to make your experience even better, feel free to reach out 24/7 via Live Chat or at [email protected]. We’re always here for you. Enjoy the games and best of luck, Plangames Casino

user avatar

The mobile app is super handy. It’s perfect for gaming on the go, and I love how easy it is to use. The games load quickly, and I can play whenever I have a few minutes to spare. It’s a nice way to keep the fun going wherever I am.

Dear RozaGlory, Thank you for sharing your experience! We're delighted to hear that you enjoy gaming on the go. However, just to clarify, we don’t offer a dedicated mobile app, as our mobile site is fully optimised for all devices and designed to provide a seamless gaming experience without taking up additional space on your gadget. It’s great to know that the platform is serving you well and keeping the fun alive wherever you are! If you ever have questions or need assistance, feel free to reach out to our support team 24/7 via Live Chat or at [email protected]. We're here for you anytime, day or night. Wishing you exciting moments, Plangames Casino

user avatar

As a first-time user, this 1st deposit bonus felt amazing. Doubling my deposit gave me the confidence to try out games I wouldn’t have otherwise. I started with €20 and was happy to get 100 free spins right away, which turned out to be really fun! The best part? There’s no maximum win limit, so I didn’t feel restricted. Even though I didn’t win big, it was exciting knowing I could!

Dear Strongmaan, Thank you for sharing your first-time experience with Plangames! It’s fantastic to hear that our 1st deposit bonus gave you the confidence to explore and enjoy new games. Knowing that the bonus added excitement to your gaming journey makes us truly happy. We’re proud to offer promotions with no maximum win limits, allowing our players to fully enjoy the thrill without restrictions. Even though the big win didn’t come this time, we’re rooting for your success in your future sessions! For any questions or assistance, our Live Chat and email support at [email protected] are available 24/7. Don’t hesitate to reach out. Enjoy every spin, Plangames Casino

user avatar

The site is very user-friendly, with easy navigation and clear categories for games and promotions. It makes finding what you’re looking for a breeze. The withdrawal process is fast, and I was pleasantly surprised by the generous bonuses upon registration and my first deposit. While it doesn’t have a dark mode option, the overall experience is still great and definitely enjoyable!!!!!!

Dear Filippmarius, Thank you for your kind words and thoughtful feedback! We’re thrilled to hear that you find our site user-friendly and that our bonuses and fast withdrawal process have enhanced your experience. It’s always a pleasure to know we’re meeting expectations. We also appreciate your suggestion about adding a dark mode. While it’s not something we currently offer, ideas like yours help us shape the future of our platform. We’ll certainly consider this feature as we plan future updates to improve our players’ experience. If there’s anything else you’d like to share or discuss, please don’t hesitate to reach out via Live Chat or at [email protected] – our team is available 24/7. Wishing you smooth gaming, Plangames Casino

user avatar

The loyalty program at Plangames is fantastic, offering 100 levels with rewards like cash and free spins. It's a great way to earn while you play, providing valuable incentives for regular players. The variety of rewards makes it a standout feature of the platform.

While reaching higher levels requires some time or spending, the rewards make it worth the effort. If you’re an active player, this program will definitely enhance your experience. I highly recommend it!

Dear Milik, Thank you for your fantastic review! We’re thrilled to hear that you enjoy our loyalty program and find the rewards system engaging. We designed the 100-level structure to add excitement and provide valuable incentives for players to enjoy as they progress through the tiers. It’s always rewarding to see our efforts resonate with our players. For those who dedicate time to exploring the full range of what our loyalty program offers, there’s always something special waiting at each milestone. We're glad this has enhanced your gaming experience and made it even more enjoyable. If you have any questions or need assistance, don’t hesitate to reach out to us. Our Live Chat and email at [email protected] are available 24/7 to help. Keep reaching new heights, Plangames Casino

user avatar

From my experience, the bonuses are easy to claim, and the platform offers a smooth user interface, making everything straightforward. The timing of the offers is great for those who like to plan their gaming around specific promotions. I’ve found that playing games with higher RTP increases the chances of turning bonuses into real cash, despite the high wagering requirements—sometimes as high as 40x.

Overall, it’s a solid option for regular players who appreciate extra value. I’d recommend it to anyone who enjoys a good bonus and doesn’t mind putting in a bit of effort to meet the requirements.

Dear Tarnok, Thank you for sharing your experience with us! We’re delighted to hear that you find our bonuses easy to claim and enjoy the smooth interface of our platform. Positive feedback like yours motivates us to keep improving. Regarding the wagering requirements, we strive to strike a balance that keeps gameplay engaging while ensuring ample time for bonus redemption. This allows players to manage their progress at their own pace and truly enjoy the gaming experience. If you ever have any questions or suggestions, please don’t hesitate to reach out to our 24/7 Live Chat or email us at [email protected]. We’re always here to help. Wishing you continued excitement and rewarding sessions, Plangames Casino

user avatar

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