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Plangames Casino

Our Rating CasinoRank
8.5/10
CasinoRank
Player Rating 79 reviews
9.9/10
79 reviews
Complaint Response 4 complaints
11 hours avg. 4 complaints

AskGamblers Quick Overview

Editor’s View

Plangames Casino has a great selection of games to keep you busy. Everything on-site is user-friendly, and navigation is seamless. Once you’re a member, there are lots of active bonuses and promotions, and the addition of a loyalty platform and VIP program will allow you to earn extra perks. The casino also caters to high rollers. 

What we like
  • 24/7 live chat
  • Good choice of games
  • Accepts cryptocurrencies
What we don’t like
  • Depositing fees apply
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Plangames Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://plangames.com/
Established
2024
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, French, Norwegian, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program

General Information about Plangames Casino

Plangames Casino is an online casino site offering a fantastic array of games from virtually any device, including the latest handsets. We’ll chat more about which games are available from these devices as you read further into our casino review

Signing up is quick and easy, and you can choose from multiple languages. Once you’re a member, you can also benefit from a loyalty program and have the chance to become a VIP. You’ll automatically be enrolled into the loyalty platform once you register, which works on a tiered basis and allows you to earn additional casino bonuses, among other perks. Becoming a VIP will be based on your gaming activity, with other rewards aimed exclusively at high rollers. 

StallCation

Complaints

Read the complaints other players have left for Plangames Casino. Learn more about complaints.

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Plangames Casino - Free spins issue unresolved

I was excited to try this casino as the promo came from another casino I frequented and trusted. I read some reviews and saw that most of them were positive so felt pretty good about signing up. I always inquire about which is the best way to utilize bonuses that include a cash bonus and free spins as there are a few of them where it doesn't matter which order you play the bonuses whereas most suggest you play the cash bonus before playing the free spins. I was advised it would be more beneficial to play the cash first which I did. That was a great experience as their catalogue for slots was great, the site was user friendly and easy to navigate and the site did not lag. The slots I played loaded nicely and played smoothly. I wasn't able to get anywhere with the cash bonus unfortunately, but that's not untypical anyways and I kind of expected that outcome. It was Christmas Eve and I was hoping for a Christmas miracle and enjoy spinning so it was a great time. But when I tried playing my free spins my positive experience so far started to go downhill. I was able to activate the spins, but when clicking on the game to play kept getting an error message stating, "403 - Country Blocked." I tried clearing browsing data and log in again to see if that's what the issue was but still got the error. There was verbiage underneath the error code stating if I thought it was in error or traveling consider using a VPN to connect. So I double checked to confirm Canada wasn't restricted and decided to reach out to support. This chat agent was friendly and patient - attempted troubleshooting and even issued different games but still same issue. I had to prep for Christmas dinner so I needed to go and reach out later on that day. The next agent wasn't as pleasant and was more fault finding than resolution based. They basically shut assisting me down and said there was nothing they could do as I'd used up the bonus and disconnected. I connected again hoping to get someone else which I did who was again, patient and understanding who tried many troubleshooting steps before informing me they would need to forward the matter to tech as we had tried everything. I was informed to monitor my email as I would hear back from them that way. I waited a couple days and checked emails but didn't hear anything back. Reached out to support and had to explain the situation again, provide screenshots and did troubleshooting again with no luck. Was told it was being passed onto tech again and to watch email. Didn't hear back again and reached out a week later. Did the same troubleshooting and was told the same thing about hearing back from them or to reach out again later as I did express that it felt like there was no progress. Today I remembered this issue was never resolved and checked my emails to see if anyone had reached out but only found promotional emails from them. Reached out to support and the first chat agent asked for a screenshot of error - which I needed some time to provide as I was on my phone this time and realized that I didn't try the spins from my phone. Mentioned that to agent and said I'd use Chrome, clear the browsing data and log in to try but knew we'd be disconnected and hoped I would get them again. I didn't get the same agent but this last agent was still very understanding and patient, but ended up needing to tell me my matter would need to be reviewed by someone else as I needed the spins to be re-issued as it has been weeks so it was no longer available for me to try using my phone and doing what the previous agent had suggested - use Chrome, clear cache, cookies and browsing data, logging in using Incognito and seeing if the spins worked then. But that is why I am writing this review as I asked the last agent if there was a ticketing or tracking system for issues and what their escalation process was as I am a chat agent myself and understand that it is out of their hands. I just wanted to know if any progress was happening and approximately how long I should wait before reaching out again but there wasn't much information in regards to that given and was told to reach out again later. It's January 18th today and this issue was voiced and put out there on Christmas day needing to yet be resolved. 100 spins is a good amount of spins to entertain myself for a good amount of time and possibly win something. I hope to have this resolved or compensated soon as that would guarantee a positive review for this casino as even with this issue ongoing - it's been a positive experience for the most part with the exception of this glitch and its priority to be resolved.

staus Resolved

Complaint Statistics

Resolved 4
Avg. Amount $ 1,117
Avg. Complaint Duration 3 days
Avg. Response Time 11 hours

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Player rating
9.9/10 79 reviews

Top reviews from our players

A great platform, I was able to find everything I needed here, and the most valuable thing here is the support service, which even helped me navigate the site!

Dear Gerlinixi, Thank you very much for your feedback! We are pleased to hear that you found everything you were looking for on our platform. We have put a lot of effort into creating a space where every player can easily navigate, discover their favourite games and enjoy every moment spent with us. But what really pleased us was your comment about our support team. Attentive assistance is exactly what we strive to provide, and knowing that our team helped you and did so in a way that made you feel valued is incredibly rewarding for us. To make your future sessions even more enjoyable, we recommend that you check out our bonus collection, tournaments, or loyalty program. These features are designed to add even more excitement, rewards and convenience to each visit. And should you ever need help again, or have any questions or suggestions, our support service is available to you 24/7 via Live Chat or at [email protected]. We wish you easy navigation, a pleasant gameplay and many wonderful moments with us, Plangames Casino

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Everything is good in a good casino, and Plangames is a prime example of this, with a wide range of games, a bonus system for any size, excellent design, and even withdrawals without any significant delays. Excellent level!

Dear Illiettely, Thank you for your kind feedback! We are delighted to hear that you enjoy our wide selection of games, which we continuously update with slots from leading providers. We have also focused on creating an intuitive and user-friendly design, so it’s always rewarding to know that our efforts to provide a smooth and enjoyable experience – from gameplay to bonuses and payouts – are appreciated. To make your future sessions even more engaging, we recommend exploring our tournaments and loyalty program. These features are designed to add extra excitement and offer new ways to enjoy your favourite games, making every visit feel fresh and rewarding. And of course, if you ever need assistance, our support team is available 24/7 via Live Chat or at [email protected]. They are always ready to help, so don’t hesitate to reach out. We wish you fun-filled gameplay, seamless withdrawals and many memorable moments, Plangames Casino

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Plangames - what made my day recently, getting the welcome bonus, and using it to pull in the winnings, is a delight! I didn't believe in such a thing until this day, thank you for the inexpressible emotions!

Dear Aramilanan, Thank you for sharing your experience and congratulations on your win! We are glad to hear that the welcome bonus made your day and added bright emotions to your session. Our goal is always to create moments that are unforgettable for our players, and your words show that we are achieving this. To make your upcoming gaming experience even more exciting, we recommend that you familiarise yourself with our wide range of bonus offers. In addition to the welcome bonus you mentioned, we have daily bonuses and various holiday promotions. Plus, we have tournaments, challenges and even a loyalty program available, which are designed to add extra excitement and give you the opportunity to feel a real casino atmosphere. And of course, our support team is available 24/7 via Live Chat or at [email protected]. They are always ready to help you whenever required. We wish you endless excitement, smooth gameplay and many more happy moments, Plangames Casino

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A huge collection of games, very responsive support, which helped me even in finding my favorite games (yes, the variety is such that you can get lost), all this and more can be found on Plangames, will definitely come back again!

Dear Overnalden, Thank you for sharing your experience! We’re glad to hear that you enjoyed exploring our extensive collection of games and that our support team could help you find your favourites. It’s wonderful to know that the variety made your sessions both exciting and enjoyable, as we always aim to create a platform where every player can discover something new. Our library is constantly updated with fresh releases from leading providers, so we recommend checking back regularly to see what’s new. To make your future visits even more engaging, we suggest exploring our bonus offers. Alongside the welcome package, we offer a variety of daily and seasonal promotions designed to add extra excitement and provide new opportunities to win with every session. And of course, our support team is available 24/7 via Live Chat or at [email protected]. They are always ready to provide prompt and professional assistance whenever needed. We wish you thrilling gameplay, smooth sessions and many joyful wins ahead, Plangames Casino

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I rarely write reviews, but Plangames gave me my first big winnings, and I want to share it with everyone! The only thing that made me worried was the withdrawal time, but the support team quickly calmed me down and I waited for my payout! Thnks Plangames

Dear Kermonahing, Thank you for sharing your experience, and congratulations on your first big win! We are thrilled to hear that Plangames was able to provide you with such an exciting moment. Regarding withdrawals, please rest assured that our team works diligently to process all transactions as quickly as possible. In addition, we offer a variety of withdrawal methods to ensure the process is convenient for everyone. To make your upcoming sessions even more exciting, we encourage you to try our tournaments, engaging challenges, or lootboxes. These are designed to bring every game a new level of excitement and extra chances to win. We are confident that you will discover even more ways to enjoy your time on the platform. If you have any questions, concerns or suggestions, our support team is available 24/7 via Live Chat or at [email protected] and always ready to assist. We wish you smooth gameplay and many thrilling moments with us, Plangames Casino

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I am glad to find this casino. maximum of my favorite slots and minimum of lags with spins, or any other problems with withdrawals. quick deps through my banks

Dear Atodanodor30, Thank you for sharing your experience! We’re glad to hear that you found a platform you enjoy, with a wide selection of your favourite slots and smooth gameplay. Our team works hard to process all transactions as quickly as possible, which is why we offer a variety of deposit and withdrawal methods, allowing everyone to choose the option that works best for them. It’s great to know that you’ve found your favourite slots with us. In addition, we offer live dealer games, regular tournaments and exciting bonus offers to make your time with us even more enjoyable. Our loyalty program is also designed to reward players who spend time with us, adding extra value to every session. And of course, if you ever need advice, assistance, or support, our team is available 24/7 via Live Chat or at [email protected]. They’re always ready to provide professional help and respond quickly to any questions you might have. We wish you smooth sessions, fast transactions and wins, Plangames Casino

user avatar

Most online casinos have some sketchy twist. This one? So far, smooth ride. Big game list, site runs fast, payouts work. That’s all I need. Plangames is top

Dear Damon.Flare, Thank you for your feedback! We’re happy to hear that your experience with us has been smooth. It’s especially great that you’ve noticed our wide selection of games, fast website performance, and reliable payouts – these are exactly the things we put a lot of effort into. We work hard to keep our platform transparent, fair and engaging, constantly updating our games library with new titles from leading providers. We also focus on ensuring fast and convenient withdrawals for every player. If you ever want to explore something new, be sure to check out our bonuses, tournaments, or loyalty program. And to stay up to date with all our latest updates, follow us on Telegram, Instagram and Twitter. And remember, if you have any questions or need assistance, our support team is available 24/7 via Live Chat or at [email protected] and always happy to help. We wish you many more exciting sessions, quick wins, and unforgettable moments, Plangames Casino

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I was skeptical at first, but after my first win, I changed my mind. The casino pays out fairly without delays. The bonuses are generous too.

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I’ve tried dozens of casinos, but this one has one of the biggest selections of slots I’ve seen. I play my favorites from NetEnt, Pragmatic Play, Play’n GO, and also discover new providers. There’s always something exciting, never gets boring.

Dear Dinoling1506, Thanks for sharing your thoughts! It’s awesome to hear that, even after trying so many casinos, Plangames stands out with its massive slots selection. Whether you’re sticking with trusted providers like NetEnt, Pragmatic Play, and Play’n GO, or diving into something new, we’re glad to keep things exciting for you. And if you ever feel like exploring beyond the reels or have any questions, our team is available 24/7 via Live Chat or at [email protected]. Wishing you endless variety and thrilling wins, Plangames Casino

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Dear Saffiti, Thank you for the glowing review! We're thrilled to know that Plangames Casino has become your go-to place for a wide variety of games – from timeless classics to the latest releases with eye-catching graphics. It's also great to hear that our support team and fast payouts have made your experience even better! If you ever need anything, we're here for you 24/7 – just reach out via Live Chat or drop us an email at [email protected], and we’ll be happy to assist. Wishing you many more exciting wins and unforgettable moments, Plangames Casino

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