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Plangames Casino

Plangames Casino

The casino is closed.

Player Rating 79 reviews
9.9/10
79 reviews
Complaint Response 4 complaints
11 hours avg. 4 complaints

Plangames Casino: My Expert Opinion

Plangames Casino has a great selection of games to keep you busy. Everything on-site is user-friendly, and navigation is seamless. Once you’re a member, there are lots of active bonuses and promotions, and the addition of a loyalty platform and VIP program will allow you to earn extra perks. The casino also caters to high rollers. 

Irena Ducic
Irena Ducic Senior Content Specialist
246 Casino Reviews

Irena is a content specialist with a background in philology and Scandinavian studies. With more than three years of experience in the industry, she focuses on both casino and sports betting content.

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By Irena Ducic
What we like
  • 24/7 live chat
  • Good choice of games
  • Accepts cryptocurrencies
What we don’t like
  • Depositing fees apply
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Plangames Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://plangames.com/
Established
2024
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, French, Norwegian, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program

General Information about Plangames Casino

Plangames Casino is an online casino site offering a fantastic array of games from virtually any device, including the latest handsets. We’ll chat more about which games are available from these devices as you read further into our casino review. 

Signing up is quick and easy, and you can choose from multiple languages. Once you’re a member, you can also benefit from a loyalty program and have the chance to become a VIP. You’ll automatically be enrolled into the loyalty platform once you register, which works on a tiered basis and allows you to earn additional casino bonuses, among other perks. Becoming a VIP will be based on your gaming activity, with other rewards aimed exclusively at high rollers. 

Payment Information and Options at Plangames Casino

The casino supports a variety of payment methods, and the minimum deposit and withdrawal is €20. It’s also a cryptocurrency casino, so once you open the cashier, you’ll see which options are available in your country. Unfortunately, a €3 deposit fee currently applies. 

You can withdraw a maximum of €2,000 per day, €5,000 per week or €20,000 per month, except for progressive jackpots, which are paid in full. You must also complete the verification process first. 

Customer Support at Plangames Casino

If you need help, support is available through live chat. You will be connected with a live chat agent when one is available. You may need to queue during busy periods, but we were transferred immediately. The agents were friendly and fast at replying, and live chat is open 24/7. 

If you need help outside of live chat, you can also email the casino. 

Games at Plangames Casino

The casino lobby is packed with exciting games from a huge list of software providers. There are thousands of games to choose from, including the latest online slots, bonus buy titles and progressive slots. You’ll find menus for each game type to travel seamlessly between your favourite games. 

There’s also a good mix of table games, including the latest versions of blackjack, roulette and other popular variations. You’ll notice that each table game has already been labelled by its provider, so you know what you’re about to play before you open the games. The same applies to the rest of the game types. 

You can also enter the live casino, home to games of live roulette, live blackjack, live poker, live baccarat, live scratchcards and much more. 

Plangames Casino’s Commitment to Responsible Gambling

The casino is a responsible gambling operator and you’ll be offered a personal limits feature once you register an account. This feature can only be enabled when you contact support by email or live chat. 

You can set deposit, loss and wager limits. If you need a break, you can set a cooling-off limit or a self-exclusion limit. 

You can also set a session limit to limit the amount of time you spend gambling. The restriction takes effect instantly. If you hit the limit, you will be automatically logged out of your account. You can set the limit from a period of 6 to 1000000 minutes.

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Plangames Casino Bonuses

Check out other Plangames Casino bonuses and pick the one that best suits your preferences.

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Exclusive
15 Free Spins, No Deposit Bonus
Category No Deposit Bonus
Free Spins N/A
Bonus Code: ASK15FS
Match Deposit Bonus
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Minimum Deposit €20
Wagering Requirements 40x(d+b)
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Minimum Deposit €20
Wagering Requirements 40xb
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Minimum Deposit €20
Wagering Requirements 40x(d+b)
Bonus Code: RICHWIN
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Wagering Requirements 40xb
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Wagering Requirements 40xb
Bonus Code: DEBUT
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Minimum Deposit €20
Wagering Requirements 40x(d+b)
Bonus Code: DEBUT
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Minimum Deposit €20
Wagering Requirements 40xb
Bonus Code: NEWPLAY
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Minimum Deposit €30
Wagering Requirements 40xb
Bonus Code: WINZONE

Complaints

Read the complaints other players have left for Plangames Casino. Learn more about complaints.

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Free spins issue unresolved

I was excited to try this casino as the promo came from another casino I frequented and trusted. I read some reviews and saw that most of them were positive so felt pretty good about signing up. I always inquire about which is the best way to utilize bonuses that include a cash bonus and free spins as there are a few of them where it doesn't matter which order you play the bonuses whereas most suggest you play the cash bonus before playing the free spins. I was advised it would be more beneficial to play the cash first which I did. That was a great experience as their catalogue for slots was great, the site was user friendly and easy to navigate and the site did not lag. The slots I played loaded nicely and played smoothly. I wasn't able to get anywhere with the cash bonus unfortunately, but that's not untypical anyways and I kind of expected that outcome. It was Christmas Eve and I was hoping for a Christmas miracle and enjoy spinning so it was a great time. But when I tried playing my free spins my positive experience so far started to go downhill. I was able to activate the spins, but when clicking on the game to play kept getting an error message stating, "403 - Country Blocked." I tried clearing browsing data and log in again to see if that's what the issue was but still got the error. There was verbiage underneath the error code stating if I thought it was in error or traveling consider using a VPN to connect. So I double checked to confirm Canada wasn't restricted and decided to reach out to support. This chat agent was friendly and patient - attempted troubleshooting and even issued different games but still same issue. I had to prep for Christmas dinner so I needed to go and reach out later on that day. The next agent wasn't as pleasant and was more fault finding than resolution based. They basically shut assisting me down and said there was nothing they could do as I'd used up the bonus and disconnected. I connected again hoping to get someone else which I did who was again, patient and understanding who tried many troubleshooting steps before informing me they would need to forward the matter to tech as we had tried everything. I was informed to monitor my email as I would hear back from them that way. I waited a couple days and checked emails but didn't hear anything back. Reached out to support and had to explain the situation again, provide screenshots and did troubleshooting again with no luck. Was told it was being passed onto tech again and to watch email. Didn't hear back again and reached out a week later. Did the same troubleshooting and was told the same thing about hearing back from them or to reach out again later as I did express that it felt like there was no progress. Today I remembered this issue was never resolved and checked my emails to see if anyone had reached out but only found promotional emails from them. Reached out to support and the first chat agent asked for a screenshot of error - which I needed some time to provide as I was on my phone this time and realized that I didn't try the spins from my phone. Mentioned that to agent and said I'd use Chrome, clear the browsing data and log in to try but knew we'd be disconnected and hoped I would get them again. I didn't get the same agent but this last agent was still very understanding and patient, but ended up needing to tell me my matter would need to be reviewed by someone else as I needed the spins to be re-issued as it has been weeks so it was no longer available for me to try using my phone and doing what the previous agent had suggested - use Chrome, clear cache, cookies and browsing data, logging in using Incognito and seeing if the spins worked then. But that is why I am writing this review as I asked the last agent if there was a ticketing or tracking system for issues and what their escalation process was as I am a chat agent myself and understand that it is out of their hands. I just wanted to know if any progress was happening and approximately how long I should wait before reaching out again but there wasn't much information in regards to that given and was told to reach out again later. It's January 18th today and this issue was voiced and put out there on Christmas day needing to yet be resolved. 100 spins is a good amount of spins to entertain myself for a good amount of time and possibly win something. I hope to have this resolved or compensated soon as that would guarantee a positive review for this casino as even with this issue ongoing - it's been a positive experience for the most part with the exception of this glitch and its priority to be resolved.

Status solved Resolved

Plangames Casino Complaint Stats

Resolved 4 / 4
Avg. Amount $1,117
Avg. Complaint Duration 3 days
Avg. Response Time 11 hours

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Player Rating
9.9/10 ● 79 reviews

Top Reviews From Our Players

A great platform, I was able to find everything I needed here, and the most valuable thing here is the support service, which even helped me navigate the site!

Dear Gerlinixi, Thank you very much for your feedback! We are pleased to hear that you found everything you were looking for on our platform. We have put a lot of effort into creating a space where every player can easily navigate, discover their favourite games and enjoy every moment spent with us. But what really pleased us was your comment about our support team. Attentive assistance is exactly what we strive to provide, and knowing that our team helped you and did so in a way that made you feel valued is incredibly rewarding for us. To make your future sessions even more enjoyable, we recommend that you check out our bonus collection, tournaments, or loyalty program. These features are designed to add even more excitement, rewards and convenience to each visit. And should you ever need help again, or have any questions or suggestions, our support service is available to you 24/7 via Live Chat or at [email protected]. We wish you easy navigation, a pleasant gameplay and many wonderful moments with us, Plangames Casino

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I am glad to find this casino. maximum of my favorite slots and minimum of lags with spins, or any other problems with withdrawals. quick deps through my banks

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Most online casinos have some sketchy twist. This one? So far, smooth ride. Big game list, site runs fast, payouts work. That’s all I need. Plangames is top

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