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Planet 7 Casino

Item: Planet 7 Casino
Rating: 1
Author: Irena D.

The casino is restricted in your country.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 141 reviews

2.7/10

141 reviews

Complaint Response 1594 complaints

3 days avg. 1594 complaints

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

Planet 7 Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.planet7casino.com/

Established

2009

Licences

Costa Rica Gambling

Company

BTK Ltd Casinos

Affiliate Program

Ace Revenue

Languages

English

Casino Type

Instant Play, Mobile, Crypto Casino

Planet 7 Casino is part of the Crystal Palace Group who have been reported for slow withdrawals and impossible wagering requirements. It is also linked with the notorious rouge Virtual Casino Group who are known for slow payments and have been reported of voiding player winnings. Therefore, we do not recommend this casino to players.

Deposit Methods

MasterCard, Neteller, Visa, Bitcoin, American Express

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Cheque, Bitcoin

Withdrawal Fees

Withdrawal Limit

EUR 2,500 per day

Currencies

Euros, British pounds sterling, US dollars, Bitcoin, Litecoin

Pending Time

5-7 days

Withdrawal Times

E-Wallets 7-9 days
Bank Transfers 7-9 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

RTG

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

Phone Support

+1-866-725-1109
+1-888-402-2065

FAQ Section

Suggest an edit

Complaints

Read the complaints other players have left for Planet 7 Casino. Learn more about complaints.

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Delayed payment again at Planet7

I am VIP player at Planet7 casino. I requested a withdrawal of $2500.00 on 2/25/2026. The request was reviewed and approved. According to the timeframe listed in terms and conditions I should’ve been paid by now, however no payment has been sent. I would appreciate some help to solve this issue in a timely manner.

68h left

$2500

Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

Please reverse my $100 winnings as the casino even removed my $100 winnings and revoked my account.

Resolved

$100

Payment delayed since January 12th

I am a VIP player at Planet 7.

My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

Resolved

$2500

Delayed payment at Planet7

I am a Jupiter VIP at Planet7. I have two approved withdrawal requests. The first one was approved on October 30, 2025 in the amount of $2430.00. The second approved on November 6, 2025 in the amount of $2490.00. No payments received yet. Contacted support however it doesn’t seem to be useful at all. I would appreciate some assistance in resolving this issue.

Resolved

$4920

My Payments

I have several withdrawals that have not been paid out per the terms and conditions of the casino. I have been verified repeatedly and am in full compliance. Recently, the casino has been cutting my payments in half and adding the second half onto the end of my payments. That is where the last payments for $1250 are coming from. My payments are aging and not in compliance with the terms and conditions of the casino. I am including my last verification email to this message. I have not been paid the last withdrawals including the payment that was authorized on October 22 or any of the approved ones that came after that date.

24h left

$42864.28

I am fully verified and won $3,600 and made a withdrawal for $2500

I am fully verified and won $3600 and made a withdrawal for $2500. They said it would take 7 to 10 days. I made the withdrawal on October 2nd and it was as approved on the 8th and now it is the 13th and I still have not received my payout. I choose BTC as payout option and got a email saying I would be paid on the 8th and still nothing.

Resolved

$3600

Planet 7 took 5K winnings

I’m a Jupiter VIP at Planet 7.

I check every coupon for terms and conditions.

Planet 7 took my 5K winnings, claiming I played on excluded games.

The terms of this coupon have an excluded games list, and none of the games I played are on it. I will provide a screen recording of the coupon with all the details if needed.

Additionally, I only ever play with this kind of coupon and played those exact games and won and have been paid before!!!!!

My transaction history can be checked for this!

Resolved

$5000

DENIED WITHDRAWALS

I am worried as my withdrawals keep getting denied and I get no reply to my emails asking why.

I withdrew to my bitcoin address in June and July, four withdrawals. They were all denied and no reason was given.

I then did those withdrawals again in July and yet again they were denied.

I have emailed support more than once and had no reply. There was an auto reply I got on 19th July stating it may take 72 hours to get a reply. That was 21 days ago.

My cashier balance is $7501.

I would like some help from you please.

Rejected

$7501

Denied 1745 payment via bitcoin and no communication

I won $1745.

I withdrew my withdrawable balance.

A week later, my withdrawal has been denied and my money credited back to me.

There is no communication whatsoever, and I have multiple screenshots to prove that I was screwed by Planet 7.

Everyone, stay away from this scam casino!!

They aren't responding to anything I do.

Please help

Rejected

$100

Payment from Planet 7 delayed for a month

Withdrawal request $1300.00

05/31/2025 P7 confirmed via email that the withdrawal was received & accepted.

06/5/2025 P7 assigned case # 154919830,154950220

06/09/2025 received email from P7 stating payment was on the way, 7-10 days

06/17/2025 received email withdrawal approved for $1134.00 and notice payment is being sent soon.

06/23/25 now I'm being ghosted by a supposed VIP rep on WhatsApp-Eve

06/24/2025 received a WhatsApp message. from a new VIP host who did not provide their name. They informed me they were "escalating my case, so hopefully I will receive my payment in the next couple of days."

Sigh, VIP host then stated, "They were going on vacation."

I'm having trouble uploading emails in PDF format on this complaint. I will send them via email to: [email protected]

Resolved

$1134