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PartyCasino

Our Rating CasinoRank
6.6/10
CasinoRank
Player Rating 79 Reviews
4.9/10
79 Reviews
Complaint Response 63 Complaints
2 days avg. 63 Complaints

AskGamblers Quick Overview

Editor’s View

PartyCasino features a straightforward design with a wide selection of games offered to players. The navigation is intuitive, and players can access their favourite games, make deposits and withdrawals or toggle responsible gambling features with just a few clicks.

What we like
  • Mobile gaming available
  • Large number of payment methods
  • 24/7 support through different channels
What we don’t like
  • Live chat not easily accessible
  • Slower withdrawal times
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure Ontario and UK

UK Visitors: 18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware

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PartyCasino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.partycasino.com
Established
1997
Licences
Gibraltar Regulatory Authority, UK Gambling Commission, Malta Gaming Authority, Alcohol and Gaming Commission of Ontario
Affiliate Program
Languages
English, German, French
Casino Type
Instant Play, Mobile, Live Casino, Sports

General Information About PartyCasino 

PartyCasino is an online casino operated by ElectraWorks Limited, licensed by the Government of Gibraltar. Also, the casino is regulated by the UK Gambling Commission and is compliant with all the gambling laws in its active markets.

You can access PartyCasino from virtually any browser or download their app, which is available for Android and iOS.

Scroll down to the bottom of the page to select one of the four available languages. There, you will find other essential details regarding the casino, including links to customer support, the sports section, games, terms and conditions and other useful pages.

PartyCasino is active on most social networks, where they post relevant details. Let’s dive into our in-depth casino review to learn more about PartyCasino!

StallCation

Complaints

Read the complaints other players have left for PartyCasino. Learn more about complaints.

Show all complaints
PartyCasino - Verification process is taking too long and still not replying back
Dear [PartyCasino Support Team]

I hope this email finds you well. I am writing to follow up on a withdrawal request I made on January 16th, where I requested to withdraw £4000 from my account. On the same day, I received an email requesting additional identification and bank card information, which I promptly provided.

However, since then, I have been waiting for the verification process to be completed and I am writing to express my disappointment and frustration with the lack of progress on this matter. I understand that verification can take some time, but I have reached out to your support team multiple times for updates and have yet to receive a resolution.

On January 20th, I contacted your support team for the first time to inquire about the status of my withdrawal request. I was informed that the verification process takes time and was asked to be patient. On January 21st, I reached out again and was told that additional documents were needed, which I promptly provided. I was also informed that the verification process would take 48 hours, but after that time passed I had heard nothing from your team.

On January 25th, I reached out again to inquire about the status of my withdrawal request and was told that the timeline was actually 72 hours, so I waited an additional two days. On January 28th, I reached out again and was informed that the support team would send a reminder and get back to me within 24 hours, but this did not happen. On January 31st, I reached out for the final time and was told that a reminder would be sent, but it has now been three days and I have yet to receive any update.

At this point, I am no longer concerned about the status of my account, but I would like to have my funds transferred to me as soon as possible. The total amount I am requesting is £5298.30.

I would appreciate a prompt resolution to this issue and request that my funds be transferred to me as soon as possible. I look forward to hearing back from you soon.
I have attached a few screenshots below.

Best regards,
Renata
staus Resolved
£5298.3

Complaint Statistics

Resolved 52
Avg. Amount $ 3,961
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
4.9/10 79 reviews

Top reviews from our players

- Bonus from time to time
- Fair term and condition. We can even wager max £10 per spin (if we're playing with bonus) and it's not depending on percentage of our deposit amount.
- Amazing jackpot
- They accept Paypal payment
- Wagering progress is shown clearly so we know how far we've gone.
- Every transaction is emailed so we have the proof of deposit and withdrawal.

I made some good winnings from playing slots, won some small jackpots. Withdrawals was on pending for 4 days so I contacted the support through live chat. It was sorted on the same day and got my money also on the same day (as I used Paypal). Well done!!

- Hope to see more percentage of bonus especially for loyal customer, otherwise would have given 10 stars.

I have got very good experience with this casino..

My first deposit was 20 Euro, I get a bonus and I won 750 Euro that I wargered fastly and made a withdraw..They fastly ask for documents which is sent and after 3 working days they did withdraw..

My second deposit was 25 Euro and I withdraw 500.. I am registred there for a year and playing there, made a lot of deposits but also a lot of withdraws.. I'm in plus in overall there.. and biggest winnings I get on games which I see just on Party Casino and no where else :) thats maybe why I like this casino so much :D

+ high payouts (in my experience)
+ a lot of games - they offer also their own games which are amazing
+ if the ammount is less then 500 Euro or so, they withdraw money in max. 24 hours
+ good live support

- could be there more bonuses
- they upgrading a software pretty often

I just do not understand how anyone can bad review Party Casino.

I have been given free scratch cards every day for 6 months in the past without needing to deposit a penny.
I won over £200 from them alone.

Then on top of this they recently did a deposit £10 and receive 20 free spins at 50p a go for 3 times a week for 3 weeks. I won £65 for free and there was not even a wager requirement.

When playing their casino games.They have a slot called Under The Sea that no other casino has online.
The best way to play it is set yourself a limit of £5 and then I find one in three times I hit the bonus, and this bonus can be anywhere between a £1 to £95 win. Also try Shaark, because I have won £165 on the bonus on a 16p a go spin.

.

If you are winning more than you are loosing then the withdrawal will take 4 working days by paypal. This can lead to you part reversing the withdrawal many of times while you are waiting, and that has lead to me loosing it.

Another thing is I stay away from blackjack and roulette when using a deposit bonus. As level staking could be classed as breaking the bonus terms, and you will find that you will loose your money more times than not by trying that strategy. Them games are what I call the casino's money and the slots are the players money.

Party is a much smaller operation now than it used to be, they were one of the biggest on-line poker rooms in the world at one stage but the UIGEA legislation over in America hit them extremely hard and the casino just hasn't been the same since.

Whilst I never got a free iPhone or laptop as other members have said I did receive plenty of match bonuses and no deposits just thrown into my account all the time right up until around 2014 when everything just slowed down hugely... these days I barely ever get an e-mail from them and if I do it's for some crappy loyalty point promotion or a 50% match with over the top wagering. Very disappointing :(

I'm not sure if Party was always owned by BWin, but that group as a whole has also fallen from grace - I understand their Playtech casino has joined the ranks of those unwilling to pay out progressive jackpots in full which can give you an idea as to the morality of the people who are in charge of this casino.

Likewise their withdrawal rules have also declined in customer friendliness dramatically, currently stating 48-72 hours pending period on their website during which time the money remains in a reversible state, which is far too long in my opinion. Of course there is no manual flushing either.

Support aren't so bad, I'm sure they are working extremely hard to try and hang on to their jobs as with the decline in player numbers forced upon this company I'm sure the workforce are extremely motivated to put the effort in. As a player though that can only be a good thing, as much as I feel sorry for the staff in question.

If you haven't played here it might be worth joining up for the sake of the welcome offer but past that... I struggle to come up with many further reasons to recommend Party Casino in 2016.

Hello, We would like to thank you for your feedback as it is essential to our development. Rest assured that we take it all into consideration. Recently we have adopted a new approach in the casino. We have improved our service introducing a dedicated team for our partycasino players, offering special benefits based on your loyalty level, as well as introducing a new and personalised service for VIP players. Please feel free to contact us should you want to learn more about these benefits and we will be more than happy to assist and hear your feedback. Kind Regards, partycasino

user avatar

In 2012 this was a great casino to be a VIP member of. Heaps of 100% and 75% bonus offers, promotions that often netted $100, bonus points every month and a VIP support team that checked your account regularly and if they noticed you were losing then they would credit a good amount into your account.

By 2015 conditions had dwindled, many Microgaming games had disappeared and no more account checks, bonus credits or big bonus offers anymore. Party Casino still had some ok promotions and regular bonus offers. They also gave VIPs a birthday gift like an iphone 6 or a laptop.

stayed with them having probably turned over hundreds of thousands of dollars in the 4 years I played with them.

In 2015 Party Casino told me that as a valued player I had been selected to be part of a special VIP playing group on a new platform called Party Premium. They promised exclusive bonuses and high value promotions. They gave me $100 sign up bonus and on these promises I signed over....What a mistake. Party Premium is a completely different entity of which there is little to no information on the web. The promotions are crap and are continually paying either no prize or a prize you don't want like a $2 ticket into a poker freeroll. They run these really dodgy quarterly promotions where they rarely publish winners - I challenged them on this and was told that it was a management decision not to publish winners. Bonus offers were one to two a month at best and never higher than 50%. Every time I challenged support and threatened to leave I was told to "wait as it will get better soon". Well it didn't get better. One of their games Cash of the Nile would continuously shutdown and take your credits with it - hit and miss getting those back.

Beware Party Casino and Double beware Party Premium. The gaming commissions should have a good hard look at gaming practices especially those at Party Premium. Its really suspicious that this casino has so little written about it on the internet. I hope my review stops other players from joining that travesty of a casino.

Pay out is fast (after 1st withdrawal) - paypal is generally within 6 hours.

This will be a long review, but a fair review and based on other negative reviews it is consistent with other users. There are major issues with game play on the site, and to be honest not quite sure how they have any customers - minor issues like every time you go to cashier you have to log out and sign back in, which is very tedious, plus major issues - when free spins or bonuses come up on slots they more often or not either freeze or the payout is nowhere near sufficient for the few times they actually spin in.

The main issue I have with payout is they credit your account in Euros rather than sterling, which is a charge straight away - £250 win - after charges, exchange charge etc - £234 - which in my eyes is unacceptable. Payout is quite quick especially through paypal.

The chances of speaking or contacting the site are limited - their live chat is almost always not available, and trying to resolve issues is a waste of time. I made a payment to the site which was not credited and they refused to even suggest they were wrong so £50 down straight away... in fact I had a reply 13 days after initial response by email which was bizarre to say the least asking me for Paypal login details to check the error - decided not to reply to this one... not entirely sure whether this was from Party casino or not, but quoted deposit id - very worrying...

I always spend time checking the games before playing and comparing the odds with other on-line casino sites. Star burst is a game which has a high win opportunity, but as you will know if playing, it can, on a bad day, take a lot of money before paying out. Now on party casino you can only get the wild on reels 2,3 and 4 - all other casino sites the wilds can be on all 5 reels - all have the same pay table - this makes it all but impossible for the occasional really decent win to payout - so therefore be aware that playing Starburst on Party casino is smaller odds compared to other on-line sites. The other game which you must avoid is 'twin spin' which although 'potentially' could pay out a huge amount it really is a slot which will only payout the large amounts, and just getting the stake back on a spin is highly unlikely - which is a shame as the game play and idea of the slot is excellent.

I would recommend using Party casino just to realise how good some of the other sites are compared to this. I have used multiple sites for gaming, not a huge player by any means, and I guess a customer most sites would not blink an eye lid at losing. What really bugs me with this site (not just this site, but this site is probably one of the worst) is that when playing with small bets the game play is excellent, but once you up the bet the chances of winning just seem to diminish. Play 25p a spin on slots and the game play is excellent - albeit winnings are small, but game time for a £10 deposit can be a hour. Deposit £100 at £3 a spin and you are lucky to get 10 minutes of gameplay - it just doesn't make sense - they call it 'luck' and our games are checked 'all the time' otherwise they would not get 'given the license' to run the site...

Please please don't play on this site. Playing Bruce Lee I triggered a bonus that wouldn't load. Emailed customer service they didn't bother replying so called. Told that there was an issue with a few WMS games that they were working to address. Had to wait 24 hrs then contact live chat and relay this whole issue again which again was met with no apology when I was told that I wouldn't receive any winnings from the bonus round (the reason most of us play slots!). After another hour the funds stuck in the game were freed.

I then trigger a £1.50 stake bonus on Spartacus and the exact thing happens again. I speak with live chat who don't give a damn and say just wait another 24hrs!!!. No goodwill gesture no nothing. Add to this the ridiculously long processing times and I would advise you to go nowhere near these cowboys.

Nice slots, fast pay-out on the bank (like 2-5 days), realy doesn't matter, please see below.

Hi Everybody,

I'm a very loyal customer on Partycasino. Like last Friday on 30 October I played like 2USD per spin on ZEUS3 and I received the free spins. Wow! Nice! And then the slot was stuck. So I got to the chat support. My slot will be released and i could play the free spins and when so I will receive an email. Like 5 days later I got my 2USD back, but not the free spins. Got back to customer care and they told me, we forward this to tech department and you'll receive the free spins.

I send an email that i'm not happy and never got any email back from partycasino. I got into the chat support again and then they told me, no mr.....the ZEUS3 slot is back in his Original state and you could not get the free spins. WTF?! Your colleagues told me i would get them. So I dialed the Phone number and got a person on the Phone. He told me he knows about my chats and emails, but he cannot give me the free spins. What he can do, is give 2USD. What?! No man, after 1 week of inconveniences, i would like to receive the free spins or like 10 free spins of 2 USD is at least 20 USD. This is also unfair, but a normal deal for loyal customers. Furthermore, I told the man, that they will loose me a customer if their will be no proper solution. The only solution he could give me, is giving me 2USD nothing more.

I think this I really unfair. I think the customer survive are thanking a lot of time and furthermore, the service is very customer unfriendly.

I send them an email to delete my account or give me a proper/fair solution. I don't think I would play again here. Be aware of any injustice on this online casino. Because they give you free spins and then let the game be stuck, so they have not to pay out any (big) winnings on the free spins. Please think about this, when signing up for PartyCasino.

Kind regards,

Rolf.

FREESPINS50 bonus is attached to the WELCOME BONUS code as a deposit is needed before claiming the free spins. Cannot play any games for free to try this casino as a deposit is needed to open the games up.

Good Luck trying to get live support. Tried several times as it said I was 1st in line, to wait 11 seconds every time but no reply at all.

Seems to be a very money orientated casino with the player coming second to the mighty $. A few tricky T & Cs and word play so be careful.

These people have a good enough set up with plenty of variety and offers. But what really annoys me and PartyCasino (and many many other online betting sites) is the fact they accepts deposits in seconds from your account, but when it comes to payout time, they drag their heels for days on end.

Paypal is instant, but not with casinos. If they and others like them don't sort this out, I for one wont be depositing with them. If I pay in fast, I expect it paid out fast in return!

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