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Palace of Chance Casino

Palace of Chance Casino

The casino is terminated.

Player Rating 21 reviews
4/10
21 reviews
Complaint Response 238 complaints
3 days avg. 238 complaints
What we like
  • Full selection of slots and games from RTG
  • 24/7 support available through live chat, US phone, and email
  • Proven fair by TST
  • Mobile casino included
What we don’t like
  • No full third-party audit certificate available for viewing
  • Instant play version has limited game selection
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Palace of Chance Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.palaceofchance.com
Established
1998
Licences
Costa Rica Gambling
Affiliate Program
Languages
English
Casino Type
Download, Instant Play, Crypto Casino, Mobile

Palace of Chance is an online casino with a royal look and feel. Although they were once in the AskGamblers blacklist for slow payment, their new pro-player policies have taken them out. The casino is powered by Real Time Gaming, one of the largest platforms in the world. Palace of Chance holds a Costa Rica business license.

No Longer Blacklisted

Although Palace of Chance has a long history of slow payment, we're happy to announce that they are now quickly resolving numerous disputes that have been lodged against them over the years. Many players are now being paid out thousands in unpaid earnings due to this new pro-player policy. For this reason, we have removed Palace of Chance from our blacklist.

Virtual Games

The largest selection of games at Palace of Chance is the slots. In fact, they offer nearly 100 different titles for you to choose from. Among their most popular games are Cleopatra's Gold slot, Aztec's Millions slot,Naughty or Nice? slot, Rain Dance slot, and Goldbeard slot. They also offer a wide range of three-reel slots for those looking for a more traditional gaming experience.

Palace of Chance is also home to a wide range of table games. Roulette players in particular have a lot to enjoy; Palace of Chance offers American, European, French, and multiplayer versions of the game. They also feature a number of different blackjack variants, three different Caribbean Poker games, Let It Ride, baccarat, sic bo, craps, red dog, and several others.

If it's video poker you're after, Palace of Chance has plenty of variants for you to try. They feature several of the most popular games including Jacks or Better, Joker Poker, and Deuces Wild, along with some less common ones such as Double Jackpot and Mystery Bonus. Several of the games can even be played in multi-hand mode.

Support

Palace of Chance provides its players with a full range of customer service options. For the fastest response, we recommend that you use the casino's live chat feature through its website or downloadable software. You can also give a representative a call using the free US phone number. Alternatively, you can send them an email and expect a reply within 24 hours.

Security and Fairness

The Palace of Chance network has been secured with the latest web safety technology. Most importantly, they protect any sensitive information you share with 128-bit SSL encryption. This technology obscures your data and makes it virtually impossible for any unauthorized eyes to read.

The games at Palace of Chance have been proven fair by TST, one of the largest randomness auditing firms in the world. You can see this by checking the bottom of their website for the TST logo. Although this seal does not link to a full certificate, there is years of evidence showing RTG is a fair platform.

Gallery

Please note that the featured screenshots, while valid when taken, may no longer be accurate.

StallCation

Complaints

Read the complaints other players have left for Palace of Chance Casino. Learn more about complaints.

Show all complaints
Palace of Chance Casino - Breach of Written Verification and Obstruction of Withdrawal

Casino: Palace of Chance (RTG Network)

Account Name and details: < removed > 

Complaint Details:

On September 6, 2026, I received an email from Palace of Chance support agent Ethan J. requesting standard identity verification documents. I promptly submitted my full verification package. To ensure compliance, I ultimately submitted these documents a total of six times—twice through the casino's internal platform and four separate times via email. 

On September 7, 2026, I received official, written confirmation from George Andrews on the Palace of Chance verification team stating clearly: "Your account is now verified!". 

However, upon attempting to process a legitimate withdrawal of [Insert Withdrawal Amount], the casino arbitrarily revoked my verified status. They initiated extra-contractual, moving-goalpost KYC demands to intentionally obstruct the payout. Specifically, they demanded a "full-arm selfie" while holding my ID, a physical requirement that creates a focal distance making document legibility impossible. 

Palace of Chance is utilizing predatory delay tactics and ignoring their own written verification approvals to avoid paying a winning player. I have attached all correspondence, including the September 7th verification approval. I am requesting immediate intervention to compel Palace of Chance to honor their written verification notice, restore my account to Fully Verified status, and clear all pending withdrawals immediately.

Chart Pointer
53h left
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 204 out of 217 complaints in this category have been resolved.
This operator's average complaint duration is 16 days, while the average duration across all operators is 8 days.

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Top Reviews From Our Players

Palace of Chance
We as gamblers like to gamble for the “chance” that we will win big.We gamble on the “chance” that we will be one of the lucky few who hit the Jackpot.As gamblers there is a lot of things that are left up to chance, there is a chance the next spin can trigger a progressive, or random jackpot, there is a chance that the next spin on roulette the ball will land on your number, there is a chance that the 10 numbers you picked in Keno will all be picked, there is a chance that the next hand you will be dealt is blackjack, there is a chance that the next hand we get dealt in video poker is a royal flush, or four aces, there is a chance that the poker tournament that you entered, in the hopes you would just place in the money, but there is always the chance you win that tournament, the list of potential chance situations that gamblers deal with on an a day to day, hour to hour, minute to minute, second to second basis,unfortunately the house is designed to win and take your money, but there are the few lucky people out there that do win.

There is one situation a gambler, especially a person who has deposited their hard earned money and ended up winning, and the situation that should never be left up to chance is whether or not you get paid by the casino.ESPECIALLY when you abide by every rule and term and condition they lay out.Unfortunately this casino gives you a poor chance of getting paid, the money you earned and deserve.They offered me a $65 dollar free chip through email.It was from some random email, which is shady that they don’t contact you directly.I never made the play through on this chip and I would never ever deposit a cent at this casino.They have a poor review when it comes to paying its customers.They are part of the Slots of Vegas, Cool Cat, Cirrus, Cirrus UK, Wilde Vegas etc… group, and its places like this that make people more skeptical to play at an online casino.

My 2cents: Don’t even use the free chip they offer, if you really want to play, play with play money, at least then you have something to show for if you won lol.
-Ian

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