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Palace of Chance Casino

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Average Complaint Response Time: 2 days
Players from your country not accepted
Average Complaint Response Time: 2 days

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Palace of Chance Casino Review

  • Full selection of slots and games from RTG
  • 24/7 support available through live chat, US phone, and email
  • Proven fair by TST
  • Mobile casino included
  • No full third-party audit certificate available for viewing
  • Instant play version has limited game selection
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General info & Latest Promos
Website http://www.palaceofchance.com
Established 1998
Owner Virtual Casino Group
Casino Promotion Palace of Chance Casino: 200% No Limit Sign Up Bonus

Palace of Chance is an online casino with a royal look and feel. Although they were once in the AskGamblers blacklist for slow payment, their new pro-player policies have taken them out. The casino is powered by Real Time Gaming, one of the largest platforms in the world. Palace of Chance holds a Costa Rica business license.

No Longer Blacklisted

Although Palace of Chance has a long history of slow payment, we're happy to announce that they are now quickly resolving numerous disputes that have been lodged against them over the years. Many players are now being paid out thousands in unpaid earnings due to this new pro-player policy. For this reason, we have removed Palace of Chance from our blacklist.

Virtual Games

The largest selection of games at Palace of Chance is the slots. In fact, they offer nearly 100 different titles for you to choose from. Among their most popular games are Cleopatra's Gold slot, Aztec's Millions slot, Naughty or Nice? slot, Rain Dance slot, and Goldbeard slot. They also offer a wide range of three-reel slots for those looking for a more traditional gaming experience.

Palace of Chance is also home to a wide range of table games. Roulette players in particular have a lot to enjoy; Palace of Chance offers American, European, French, and multiplayer versions of the game. They also feature a number of different blackjack variants, three different Caribbean Poker games, Let It Ride, baccarat, sic bo, craps, red dog, and several others.

If it's video poker you're after, Palace of Chance has plenty of variants for you to try. They feature several of the most popular games including Jacks or Better, Joker Poker, and Deuces Wild, along with some less common ones such as Double Jackpot and Mystery Bonus. Several of the games can even be played in multi-hand mode.


Palace of Chance provides its players with a full range of customer service options. For the fastest response, we recommend that you use the casino's live chat feature through its website or downloadable software. You can also give a representative a call using the free US phone number. Alternatively, you can send them an email and expect a reply within 24 hours.

Security and Fairness

The Palace of Chance network has been secured with the latest web safety technology. Most importantly, they protect any sensitive information you share with 128-bit SSL encryption. This technology obscures your data and makes it virtually impossible for any unauthorized eyes to read.

The games at Palace of Chance have been proven fair by TST, one of the largest randomness auditing firms in the world. You can see this by checking the bottom of their website for the TST logo. Although this seal does not link to a full certificate, there is years of evidence showing RTG is a fair platform.


Casino details
More Casino Details More details
  • Website

  • Software

  • Deposit Methods

    MasterCard, Neteller, Visa, eChecks
  • Withdrawal Methods

    Bank Wire Transfer, Cheque, Neteller
  • Withdrawal Times

    EWallets: 7-10 days

    Card Payments: Not offered

    Bank Transfers: 10-15 days

    Cheques: 21-28 days

    Pending Time: 10-15 days

  • Withdrawal Limit

    USD 2,000 per week
  • Affiliate Program

    Gambling Wages
  • Allowed Countries

    • Andorra
    • Arab Jamahiriya
    • Argentina
    • Australia
    • Austria
    • British Virgin Islands
    • Chile
    • Finland
    • Germany [1]
      • Schleswig-Holstein
    • Greece
    • Iceland
    • Japan
    • Luxembourg
    • Mexico
    • Netherlands
    • New Zealand
    • Norway
    • Portugal
    • Puerto Rico
    • San Marino
    • Serbia
    • South Africa
    • U.S. Minor Outlying Islands
    • United States [1]
      • U.S. Virgin Islands
    • Uruguay
    • Vatican City
    • Venezuela
  • Casino Type

    Download, Instant Play
  • Manual Flushing

  • RTP

    Not stated
  • Currencies

    US dollars
  • Languages

  • Licences

    Costa Rica
  • Company

    Virtual Casino Group
  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

    Support (Toll Free) Telephone: (888) 262-5515

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Palace of Chance Casino Reviews by Players


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Charliekalena 2 reviews
Reviewed on January 18, 2020


I used a no rules bonus and I won $750. I requested my funds withdrawal via bank wire on 12/17/2019, and here it is 01/17/2019 and I still haven't received my winnings. Everytime I contact support I get the 7-10 day time frame. I also sent my bank info as they requested on 01/03/2020. They didn't acknowledge that I sent it until 01/16/2020. So now they are saying it will be another 7-10 days to send the funds and after that about 5-10 days to hit my account. Even though I used a no rules bonus they subtracted $260 for the "bonus" so if and when they send my funds I only get $490.00. I swear this casino is a scam and I suggest you just take your money to a real live casino. If it's not already Palace of Chance Casino should be blacklisted.
Ntu 2 reviews
Reviewed on July 11, 2017


Bonuses are good, but that's about it. Similar game selection can also be found elsewhere


I have now been waiting a cashout for over a month, and upon asking live chat about it, the representative told me, that I am unable to cash out due to my country being on a list. The part in their TC's states, that players from certain countries can't cash on a free chip unless they've previously deposited, which I had. I mentioned this to the rep, and he just told me that "sorry, you still can't cash out on a free chip". Mind you, the withdrawal I had initiated in the early days of June had already been approved, and for some reason still waiting on to be paid out. To me it is obvious, that this casino will do anything and everything in it's powers to prevent players from cashing out their winnings, including the ridiculously long pending time and various predatory rules.

With this in mind I find it hard to understand, that Askgamblers speak about this casino's "Pro-player"- policies, there is nothing pro-player about this casino.

There are tens, if not hundreds of operators out there who will pay out winnings in a matter of hours to eWallets. Fraud and scam are the only ways to keep an operation like Palace of Chance afloat, and believe me, they are good at it.
Mysticblue73 1 review
United States
Reviewed on April 1, 2017


They still haven't paid me and it's been a month since I put in my withdrawal request. I have talked on the online chat and each time I get the same bullshit. I've called never an answer I always leave a message I have written them telling them I'm gonna get an attorney this is ridiculous this place is a freaking joke I suggest you don't go there don't even think about you'll just get ripped off my amount is only $647 and they still won't pay me.

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Palace of Chance Casino bonuses

Palace of Chance Casino Complaints

  • 154 of 167 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 2,132 USD avg amount

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