Paddy Power Casino

Item: Paddy Power Casino
Rating: 1
Author: Irena D.

Paddy Power Casino

The casino is terminated.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 32 reviews

7.1/10

32 reviews

Complaint Response 26 complaints

5 days avg. 26 complaints

What we like

1-4 hours e-wallets withdrawal time frame
No withdrawal limits
Live chat open 24/7
Approved by eCogra and TST

What we don’t like

Large number of restricted countries

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Irena D.

Paddy Power Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://casino.paddypower.com/

Established

2004

Licences

UK Gambling Commission, Malta Gaming Authority

Company

PPB Counterparty Services Limited

Affiliate Program

Paddy Partners

Languages

English

Casino Type

Instant Play, Mobile, Sports, Live Casino

Deposit Methods

Bank Wire Transfer, Laser, MasterCard, Neteller, PayPal, Paysafecard, Switch, Visa, Entropay, Skrill, Maestro, Apple Pay

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Neteller, PayPal, Visa, Skrill, Maestro, Apple Pay, Paysafe Card, Rapid Transfer

Withdrawal Fees

Withdrawal Limit

No Limits

Currencies

Euros, British pounds sterling

Pending Time

0-24 hours

Withdrawal Times

E-Wallets 1-4 hours
Bank Transfers 1-5 days
Card Payments 2-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Playtech, Gamesys, Electracade, GamesOS/CTXM, Evolution Gaming, IGT (WagerWorks), OpenBet, GTECH G2, Blueprint Gaming, Red Tiger Gaming, NetEnt

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

Paddy Power Casino is an online casino that offers a quality gaming experience to players. It's available in flash, download, and mobile version, and provides popular game titles from leading software providers such as Playtech, IGT, Wagerworks to name a few. The casino is eCogra certified and licensed by the Alderney Gambling Control Commission, so players are in very safe and capable hands.

Mobile Gaming

Players at Paddy Power Casino can enjoy a number of the games on the go. It's available to both Android and iOS users through their mobile device browser or downloadable App.

Security and Fairness

Paddy Power Casino is committed to the security of all personal details of their players. Our systems are rigorously tested and have been developed with the state-of-the-art SSL encryption. All banking details and transactions are also protected by firewalls.

Players can rest assured that Paddy Power Casino offers a fair game as it certified by numerous audits, including Technical Systems Testing, and eCogra.

Customer Support

Customer support at Paddy Power is available to users 24/7 and various contact options are available. Paddy Power’s support team can be contacted through their live chat service which is available all day, every day, as well as email, phone or even fax through which they will provide assistance and answer any questions players might have. There are also helpful FAQ sections on the site where players can find answers, quickly and easily.

Virtual Games

Paddy Power Casino has a large collections games powered by a variety of leading software providers.The largest part of the game portfolio are the latest and greatest video slots, including those based on the famous superheroes of the Marvel comics, such as the Incredible Hulk slot, Iron Man 2 slot and the Gladiator Jackpot slot. It is also in the advantageous position of having a range of its very own unique and exclusive games.

The Casino also offers players state of the art and exclusive table games including variations of Roulette, Blackjack, and Baccarat, as well as Craps, Sic Bo, Red Dog, Casino Hold'em and several more.

For video poker fans there is also a good selection of games that will suit their taste, including Jacks or Better, Pick'em poker, Aces and Faces, Deuces Wild, Joker poker and other.

The casino also has a leisure section where players can find specialty games such as Pop Bingo, Keno, Iron Man 2 Scratch Card, Genie's Hi-Lo, and similar.

Gallery

Please note that the featured screenshots, while valid when taken, may no longer be accurate.

Complaints

Read the complaints other players have left for Paddy Power Casino. Learn more about complaints.

Show all complaints

Submit complaint

Missing Refund on Paddypower

I registered for paddypower, verified my account, used it for a month or two, then I received a message that I needed to verify my account again. I asked, what's the matter? I was told that my account was closed on another platform, and that I had banned myself from playing, I don't remember, but I understand, my account was closed, and they asked for a bank statement to return the money, I sent it, but now for a week no one knows anything and there is no news, only that you are contacting me because the responsible department is looking into it, how long do I have to wait, I'm not a criminal, I just want my money back, that's all.

My case no on paddypower 01009410

I don't know the exact amount, but around 400GBP

Unresolved

£400

KYC blocked after win without means to resolve or communicate

Good day all,

Summary:

Yesterday Friday December 18th '20 I logged back into an old Paddy Power account of mine.

I deposited, played the casino and the next morning went to log into the account and received the message:

'Access to this account has been denied - this account has been closed. Please contact us if you have any questions.' Thus couldn't log in.

I searched the site and internet and couldn't find a way to contact paddy power as follows:

[email protected] bounced according to yahoo, phone number on their FB page is dead, contact Web form and live chat only accessible via log in etc.

I then found i got an email advising account suspended for KYC purposes and should click on the link in email to upload the docs.

This results in being asked to log in, but i again got the same closed account notification Thus cannot comply with kyc request due to an apparent broken functionality in paddy Power's flow.

Subject of complaint:

I have no issue with performing KYC, have winnings in Balance and only cause to the issue not being furthered is the process itself of no fault of my own.

The complaint is based on not being able to proceed with process and account.

Evidence of above claim and situation:

I have images of all stages of above, the email requesting KYC and closed account page upon log in attempt. Also including my account page and balance.

(There is no where on this initial complaint creation page to attach the aforementioned images etc)

Requested resolution/solution:

I request Paddy Power to give me a means to respond to the KYC request and communicate with them as is required by law of a company of this nature.

I'm experienced in corporate financial compliance and unstated KYC requirements and those regulations on companies to comply with also.

Additionally upon finding no lawful, reasonable causes to maintain account suspension or closure, to reopen my account with full access and also for my balance of €380.

Thank you and i await response.

Harry < surname removed >.

Unresolved

€380

Account suspension and casino bonus confiscation

I have an account with Paddy Power at which I played during Blackjack Friday promotional event (29 November - 1 December 2020). On the last day (1 December 2020), I won £120 in casino bonus from the promotion that I need to wager 1x before that amount can be withdrawn (according to the promotional rule). After receiving the bonus I had not completed the wagering requirement, expected to play them a few days afterwards.

In the next morning, my account was suspended. The casino said the responsible gambling team wanted to talk with me via phone only. Until today, there have been two failed call attempts by them, the last one was almost 9-10 days ago. (I know that they attempted to call because I received an email from them after failed outbound calls by them.) I have attempted to talk to them via live chat many times but they insist only phone calls only and no alternative methods (such as Zoom or Skype) and they are even unable to provide me approximate date and time. (I have work to do, cannot be on standby 24/7 to wait for the call,) And now, the £120 bonus has gone to zero.

I still wonder what violation I have done (if there is), or just responsible gambling issue in case my behaviour is similar to an addicted gambler. To be honest, I am not addicted, only a few times that I decide to play. But the most two important things are:
1. How to communicate with a team to get the problem solved? What violations I have done in place (if any)?
2. If I have not violated anything, it is unfair to confiscate £120 bonus because of the bonus expiration as my account has been suspended. In that case, you need to give that bonus back to my account along with the rules.

It has been 12 days and nothing seems to be better. I wish you would be able to help. I have trusted Paddy Power most for my gaming experience for a few months for convenience, easiness to deposit and withdraw as well as casino reliability (a part of a large gaming corporate). But now I am really fed up with the problem that remains unsolved.

Unresolved

£120

Account closed without explanation and whether I will receive refund of my £100

Created a PaddyPower account and successfully verified age details with passport. Logged in and deposited £100 and placed a bet. Logged in the next day to be told my account is locked. Spoke to a service advisor who states : ‘ Thanks Stuart. As I can see here your account has been closed as a business decision taken by our security team. Our security team can close accounts as a business decision at their discretion and are not obliged to offer any explanation beyond this unfortunately. My apologies for any inconvenience caused.’

Agent refused to provide me with any reasoning or assistance to resolve this issue and is not escalating this to a manager. He has also refused state whether I will receive refund of my £100.

Can you please help?

Unresolved

£100

Account closed without any explanation

I got 50 free spins with Paddy Power Casino and could grow my initial winnings to 157 GBP. My account was well until my withdrawal request. I made 5 GBP deposit to register my skrill account and request my pay out. On the nest day I received email that my account was closed. My deposit wasn't refunded.
Could you please help to clarify the reason of this decision and return my deposit at least?
I failed to discuss this matter with support members. They replied that they can't help. Online chat is not available for not registered users.

Unresolved

£157

Missing withdrawal completely ignored by escalations manager

I made 2 withdrawals on the 5th of June .
£200
£68
Never received either one .
I’m not new to paddy power I’ve received withdrawals to the same card before and after these missing ones .
I contacted Paddypower through there help and support line .
They gave me a ARN number told me to take it to the bank .
So I did , they said they could not help me with this . So I phoned my bank up and was told the same thing
So I went back to the help and support chat and told them what the bank had said .
I was then told to get a email for the relevant bank department which I did and was told they would contact them and get back to me .
After a few days I went back on the help and support line and asked to make a complaint.
I was told to say my complaint and it would be sent up
So I explained what the issue was and was told I’d receive an email .
I received a email on the 26th of June saying that my bank had been contacted and I would be update once they had received an concrete response. And was credited £10 good will gesture.
I never heard anything back .
I contacted the escalations team on the 8th August asking for a PSN number which from what I know is an deadlock number .
His response was I have not yet raised a query with the customer services team and that I should chat to help and support.
After explaining my situation to him he then told me to provide an email address for the relevant bank department.

I then pulled him up on the fact that he was the one who had emailed me to tell me they would be in contact with they received a concrete response and gave me the £10 good gesture.
After I told him that and called him incompetent he never replied. I’ve sent 4 emails since just asking for help and no reply .
Hopefully this can help me get some real answers.
Thanks

Unresolved

£268

VIP account closed without stating any reason

I have been a member of Paddy Power for a number of years and have always paid into and played on my account in the same way for many years without a problem i have or had always remained loyal to paddy power depositing many thousands without any withdrawal any gripes whatsoever then recently i tried to log in and my account was suspended with no reason given and contacted live help who said it was with the security team but still no reason given.I was not asked to provide certain items of ID. Then i have asked what i had done wrong but offered no explanation or given any case to answer or defend myself.Paddy Power have closed my account totally offering no explanation whatsoever despite me being VIP and being a daily player and playing and depositing in the same manner i have done for many years and left me worried i have unknowingly done something seriously wrong.Is that how you treat loyal customers??So they live in fear of a knock at the door for some reason that is unknown to me

Unresolved

Locked out of account and cannot contact helpdesk

Recently I was required to submit verification documents to Paddy Power in order to be able to withdraw funds. I did this, and spoke to live chat who confirmed that the documents had been received and succesfully processed. I still could not withdraw and the person in live chat told me to log out and then log back in again as this is a problem that sometimes happens.

I could not then log back in and live chat told me that I should wait 15 minutes, but it has now been 24hrs and I still cannot log in, receiving the message "Oops, there is a problem with your account permissions. To access your account, please contact the Paddy Power Helpdesk." when I try. Because I am locked out of my account, which I am required to log into in order to contact their helpdesk, and because there is no valid email address for Paddy Power, I cannot follow up this issue. I have not violated any terms of service and there is no reason for them to block access to my account or withhold funds. I have previously deposited and withdrawn from their site without issue.

Have around £250 waiting to withdraw and no way of contacting them to regain access to my account.

Hoping for a speedy resolution,
Jamie

Unresolved

£250

Confiscated my winnings and closed my account without any further justification

Paddy power sent me this email

'We’re sorry to say that we’ve closed your Paddy Power account, for security reasons. We don’t take a decision like this lightly and can assure you that it’s in line with our terms and conditions. '

When I contacted them over the phone, they then told me that it was part of there 'business terms' as the reason of not paying my winnings of 1416gbp. I asked them on the phone to tell me the exact term I have broken, as I checked all the terms before playing the casino, and they told me again its down 'to business terms'

I am shocked and ashamed how a large company like Paddy Power can actually act like this. I demand my money gets paid immediately or provide me with a perfectly valid excuse to why they are not paying me!

Unresolved

£1,416

Account suspended without any reason

I registerd my account with paddy power casino after registration complete i send them all my documents to verify my account after verification done by casino i received a mail from then that my account is fully verified now.. After that i deposit money and start playing casino.. After winning 548 pounds i try to withdraw my money but they refused my withdraw request... They suspend my account and when i talk to thier live chat operator he said your account is suspended by internal business team... And they are not giving me even 1 reason

Resolved

£548

Paddy Power Casino Complaint Stats

Resolved 5 / 26

Avg. Amount $1,902

Avg. Complaint Duration 9 days

Avg. Response Time 5 days

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Player Rating

7.1/10 ● 32 reviews

Top reviews from our players

cocopop3011

13 years ago

Paddy Power Casino is simply a classic isn’t it; it has to be without a doubt one of the best casinos of all time. I have made multiple deposits here and am forever receiving free bets from them, the odd £1 and £2 here and there and it would definitely be one of my top 10 casinos. In terms of what Paddy has on offer here, the variety of games and promotions and sports, their withdrawal times their customer service, they just provide an all-round, trustworthy and enjoyable casino environment and this is why they have such a good reputation. Everyone knows if you deposit your money here, it’s not guaranteed you will win as it never is, but they can guarantee you that your money is in a safe environment.

My online gaming experience actually started here at Paddy Power about 3 years ago but at the time it was ‘Bingo’…yep I’ve said it now I used to love Bingo lol, Paddy Power converted me though. One day I thought I would just have a look what all the fuss was about in their Casino and from that moment in time I have never look back! I wasn’t sure whether I would be entitled to the free £5 no deposit offer at the time as I had a Bingo account, but I was given it. I didn’t even know what to do with it at the time but I must say this casino is so easy to use, if you’re a beginner reading this and wanting to make a first deposit somewhere I would definitely recommend this over any other casino and another great thing is their minimum deposit is only £5 and you get 100% match. Then if you don’t like it, it is only £5 down the drain and not a massive loss.
I have only ever made one withdrawal from Paddy Power and it was for £75, it was to my PayPal account and I couldn’t believe it, it was almost instantly, took about 2-3 minutes. Of course this was my first time making a withdrawal at Casinos I then expected that all the time…..oh boy did I have a shock!

What I also like about these guys is they haven’t got too big for their boots and forgot about us little people. Not like Playtech, now they are rolling in the profits they are getting so slow on their withdrawals and replies and it’s as if they don’t even care about the players who are actually feeding them their profits. No, Paddy Power must have millions of players throughout the whole Paddy Power Brand but they still have the time and effort to make sure if someone has won fair and square that that money rightly reaches his owner straight away, and that’s why I love this site so much.

FAZIII1

13 years ago

Pady Powers offered Playtech software +Igt software .And realy a lot good deposit offerts - They haveNice welcome bonusAndnice bonus for every days of week. The best promotions in this place is Wednesday double promotions - Player can win x 2maximum up 100€ if make wagering1200probably im dont remember exaclyamount in video slots. Theyhave olsoBingo Room sportsbookPokeranda lototheropportunity deposit promotions.for playersand the best - No deposit bonus butonly for players fromukand irleand . Im dofew deposit in this place - Start with 10GBPusualy im not opened acount withBritish funds(Becose im most place this currency is only for Uk player)Butdecidedfirst time open acount in GBP. Ok first deposit 10 and try some Igt software games - Elvis Presley Little More acttion - small stake 0.2-0.4 and soon im go up to 20 finish with 50 and decided withdrawal.

I received my money after 1h without versification - For me this was shock 1h - and money hit in e-wallet - What a great withdrawal time- So from this moment im often play in this casino - Few more deposit 20-50 Gbp Few lose and also few wins- Im often decided play in Playtech slots in this sites because personally im think Playtech slots pay better then Igt slots but in Igt is also few very interesting slots like example Cleopatra II . Im managed to withdrawal 90 and 100 Gbp for my last deposit - And again money in e-wallet in 1-2 h after i make withdrawal. And important without reverse pending period time.-they dont have this -period!.

After im show them im often play in their casino - they start send me invitationsfor a lotPersonal deposit bonuses actions.Somtimes im use this sometimes ignoredbut im personalyvery like this place.

Support is goodhelp playerget any informations-Withdrawal time is excelent- few h-to recived money this looks great.

For meThis is good reputable Casinoand im like play in this place. But im read previousrecension when some player write he win5 k GBP andhave some problem with withdrawal so im interesting olsoany progres with this?Becose mayby they work well ifpeople make small withdrawal and problem starts whenLucky person Hit Big amount - likesame situationsmore then 50% onlineCasinos make problem and find some reason to not pay ifsomone Hit realy good amount...

But ok for meTheyok -And my personal opinions Pady Power is Great Casino

Paddy Power Casino News

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