Confiscated my winnings and closed my account without any further justification

I registered for paddypower, verified my account, used it for a month or two, then I received a message that I needed to verify my account again. I asked, what's the matter? I was told that my account was closed on another platform, and that I had banned myself from playing, I don't remember, but I understand, my account was closed, and they asked for a bank statement to return the money, I sent it, but now for a week no one knows anything and there is no news, only that you are contacting me because the responsible department is looking into it, how long do I have to wait, I'm not a criminal, I just want my money back, that's all.

My case no on paddypower 01009410

I don't know the exact amount, but around 400GBP

Good day all,

Summary:

Yesterday Friday December 18th '20 I logged back into an old Paddy Power account of mine.

I deposited, played the casino and the next morning went to log into the account and received the message:

'Access to this account has been denied - this account has been closed. Please contact us if you have any questions.' Thus couldn't log in.

I searched the site and internet and couldn't find a way to contact paddy power as follows:

[email protected] bounced according to yahoo, phone number on their FB page is dead, contact Web form and live chat only accessible via log in etc.

I then found i got an email advising account suspended for KYC purposes and should click on the link in email to upload the docs.

This results in being asked to log in, but i again got the same closed account notification Thus cannot comply with kyc request due to an apparent broken functionality in paddy Power's flow.

Subject of complaint:

I have no issue with performing KYC, have winnings in Balance and only cause to the issue not being furthered is the process itself of no fault of my own.

The complaint is based on not being able to proceed with process and account.

Evidence of above claim and situation:

I have images of all stages of above, the email requesting KYC and closed account page upon log in attempt. Also including my account page and balance.

(There is no where on this initial complaint creation page to attach the aforementioned images etc)

Requested resolution/solution:

I request Paddy Power to give me a means to respond to the KYC request and communicate with them as is required by law of a company of this nature.

I'm experienced in corporate financial compliance and unstated KYC requirements and those regulations on companies to comply with also.

Additionally upon finding no lawful, reasonable causes to maintain account suspension or closure, to reopen my account with full access and also for my balance of €380.

Thank you and i await response.

Harry < surname removed >.