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Paddy Power Casino - Missing withdrawal completely ignored by escalations manager

UNRESOLVED
Complaint Info
Disputed casino Paddy Power Casino
Reason Declined payment
Amount £ 268
Posted on August 17, 2020

I made 2 withdrawals on the 5th of June .
£200
£68
Never received either one .
I’m not new to paddy power I’ve received withdrawals to the same card before and after these missing ones .
I contacted Paddypower through there help and support line .
They gave me a ARN number told me to take it to the bank .
So I did , they said they could not help me with this . So I phoned my bank up and was told the same thing
So I went back to the help and support chat and told them what the bank had said .
I was then told to get a email for the relevant bank department which I did and was told they would contact them and get back to me .
After a few days I went back on the help and support line and asked to make a complaint.
I was told to say my complaint and it would be sent up
So I explained what the issue was and was told I’d receive an email .
I received a email on the 26th of June saying that my bank had been contacted and I would be update once they had received an concrete response. And was credited £10 good will gesture.
I never heard anything back .
I contacted the escalations team on the 8th August asking for a PSN number which from what I know is an deadlock number .
His response was I have not yet raised a query with the customer services team and that I should chat to help and support.
After explaining my situation to him he then told me to provide an email address for the relevant bank department.

I then pulled him up on the fact that he was the one who had emailed me to tell me they would be in contact with they received a concrete response and gave me the £10 good gesture.
After I told him that and called him incompetent he never replied. I’ve sent 4 emails since just asking for help and no reply .
Hopefully this can help me get some real answers.
Thanks

Paddy Power Casino Complaints

  • 5 of 25 resolved
  • 4 days avg response
  • 1 week avg complaint life
  • 1,959 USD avg amount

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