Onestep Casino

Payment Information and Options at Onestep Casino

Onestep Casino offers a wide range of payment options to players. What’s accessible to you depends on the country you’re coming from, but you’ll see your options when you make deposits and withdrawals.

In our Payments tab, you can see all the payment options available at the casino. These include credit and debit cards as well as various e-wallets.

In 24 hours, players can withdraw €1,000, while in a month, the most you can withdraw is €7,000. For withdrawals that exceed €2,300, you’ll have to go through the additional verification procedure.

Games at Onestep Casino

Onestep Casino has gathered top online slots from reputable providers, so there are plenty of games to choose from. Some of the evergreen releases are available, including Gates of Olympus and Starburst. You can play the demo versions before you start playing for real.

The games are sorted in different categories and you can use filters as well as the search tab to find your favourites.

Outside of slots, Onestep Casino offers an abundance of table games that include blackjack, roulette and poker. For the players who want to experience what it’s like to play in a real casino, live casino games are available.

Onestep Casino’s Commitment to Responsible Gambling

Onestep Casino introduces multiple responsible gambling tools to help players who might have potential problems related to gambling.

Players can set deposit limits to help them control how much money they spend online gambling. The limits can be set for a day, week or month and modified at any point. 

Additionally, you can always cool off if you need a break with the option to access the casino and withdraw the remaining funds. Self-exclusion can be activated within your account, and it’s a more serious restriction that stops you from accessing the casino and prevents you from accessing any promotional materials.

Lastly, the casino allows you to turn on the notifications to keep you informed of the time spent gambling. The reality check feature is easy to set up and it helps you keep track of your activity.

Customer Support at Onestep Casino

Anyone who needs help can contact the casino's customer support team. The support button is located in the side menu and is visible and accessible.

However, the live chat is open every day from 09.00 to 01.00 CET. We contacted them during these hours, and they took some time to answer. There isn’t a waiting queue, and you don’t know how long you might wait.

Once we were connected to an agent, the conversation felt generic. Instead of answering quickly, they asked us for additional personal information. We eventually got answers.

You can also email them, and they’ll respond as soon as possible. The casino currently supports emails in English, German, Spanish, Norwegian, and Finnish. If you contact the casino and don’t receive the help you need, you can always turn to our Complaint Service and let our agents take over the issue.