Noxwin Casino Complaints

Declined payment followed by delayed payment again

I have on NoxWin account 509.5 usd.Account is verified and I did not take bonus. I asked for withdrawal 400 usd to ecoPayz system 25/03/2018 but after a month 25/04/2018 I found my withdrawal canceled and funds transfered back to NoxWin balance. I contacted several times with support but they always told me that there is some undefinite problems and they working hard to fix them.Also now I haven't in Withdrawal History any withdrawals,but before it I see all withdrawals canceled and pending (and have a screensave with balance and transactions). 26/04/2018 I have made a new withdrawal request for all balance 509.47 usd and it is still not processed.

Unresolved

$509

Having issues with £1,000 payment

Hello i'm having some issues with noxwin. First off all their livechat doesn't work for me because the agent always close my chat when i will try. I already send my docs 7 days ago and they don't answer about it and it is impossible to make the withdrawl from my account that is 1000 gbp. Hope someone can help me. Thx

Unresolved

£1,000

Seriously delaying payments

My case started on April,I made withdraw 1050( not see on scren) I waited over 1 month ...I cancelled and placed ,some bets..I won over 9k Pln....I made withdraw again...I wrote to support "When will be witdrawal processed"? All time the same answered;We have forwarded your request to the relevant department. When we will receive any updates, we will inform you via-email. 8 MAY - support cancelled my withdraw and requested me to initiate in parts..I agreed some withdraw in 1k pln ..so 12/052018 I made first part 1000 pln and stil waiting.. I didnt take any bonuses,free spins etc..Earlier I withdrawn ,account is verifed... Can you help me?

Unresolved

zł1,000

Delaying small €150 payment for over a month now

This is "only" regarding a small sum of €150 but Noxwin is delaying my withdrawal for over a month now. On the 19th of April i've send in my passport etc. These were verified on the 24th of April. From here till the 10th of may I've send numerous emails why my withdrawal was taking so long. Only on the 10th of May(!) I got a message that I had to turnover my initial deposit atleast once. I did this, the same day even and contacted them again to follow up with the withdrawal. From then till now all my emails get the same reaction: "Hi, We have forwarded your request to the relevant department. When we will receive any updates, we will inform you via-email. Regards, Noxwin" I'm getting a bit desperate I won't see my money again.. I need Noxwin to explain themselves here. This is not acceptable. I need you to follow with the withdrawal asap!

Unresolved

€150

Denies to pay the rest of my winnings

I have been waiting for my win since the beginning of the year. So, I won 2 150 EUR with the monthly bonus. I had my account verified, everything seemed alright. I contacted the chat a couple of times, always got the same recommendation - to wait for some kind of confirmation from the financial department. Then i splitted my withdrawal after the conversation I had with the chat. I received 1000 EUR but that was it. I wrote a few times to the casino, but all i get from the casino is to wait for the info from the financial department. Anyway, this is going a long time and nothing seems to work...

Unresolved

€1,150

Unjustified confiscation & Delayed refund

In April 2018, Noxwin took more than $ 3,000 from my account. In the chat-correspondence operator called the reason supposedly "multi-account." I only had one account. Out of $ 3,000, 640 remained on the account, the rest of the money simply disappeared. In the chat they told me to order the remaining 640 dollars for payment. To my question, why exactly 640, they answered that it was my deposit. Deposits I made more than 2000 dollars (there are extracts from Skrill). In general, on the face of obvious cheating from Noxwin. In addition, even these 640 dollars, they still did not withdraw (a month passed). Now my account is blocked.

Unresolved

$640

Payment delayed for over a month, no response

I am stil waiting for payment after now 30+ days. On March 27th I requested a withdrawal for 453,1 EUR. After about 7-10 days I contacted support (via chat) if something was wrong. They simply respond with "your request is being escalated to the finance department", etc. I wrote several emails to "email support" - no answer.

Unresolved

€453

Not receiving my money, waiting over a month now

After going through the ID check verificating all documents (that took very long) I finally got my account verified. So i tried to withdraw my 100 euro. The funny thing is that I did not even use it on the casino or sportsbook because they removed their sportsbook slightly after that I joined.... It is back now but I still want to check that the withdrawal work Before I insert more Money. Because I did a withdrawal imediately after ID verification and that was more than a month ago. Every time i Contact live chat they say that they can not do anything that it is their other department that has to do it and they got no Contact with them apprently..... very weird. I sit here waiting more than 4 weeks and starting to lose hope. maybe they are scammers,

Unresolved

€100

Payment is delayed beyond advertised payment time frames

I have requested a withdrawal of 82 euro on my Skrill account on April 18, 2018 and I have not yet received paid although it writes on your website a withdrawal time of 0-24 hours and on their website a payment within 1 hour. Make your withdrawals Faster! Jul 27 2017 02:13 Noxwin believes in fair gambling and that's why we just made our payouts faster than ever! Actually, we are so sure of our fast withdrawals that we are ready to compensate every player whose cash out takes more than 1 hour! For Sports betting fans - If a withdrawal is delayed with more than 1 hour, you will get 5 $ / € For the Casino lovers - In case your payouts exceed 1 hour we will credit you 20 Free Spins This Payment Policy applies only to withdrawals made by: Skrill, Neteller, Credit Card or any other E = wallet! Special Terms and Conditions of the Offer:   Only players who have successfully passed our verification procedure are eligible for the fast withdrawals! This applies only to withdrawals up to $ 1,000 / € The 1-hour option applies for withdrawal requests made between 08:00 - 20:00 CET every day. Only E-wallets and Credit Cards are eligible for fast withdrawals! Noxwin reserves the right to exclude players from the 1-hour withdrawal feature in case of fraudulent or abusing activity. What to do in case of delay? Just contact our Customer Support via live chat or email: [email protected]! After we check why the delay happened we will take the relevant actions! On a live chat, they tell me every day that the payment will be short but I do not get the money from them on my skrill account.

Resolved

€165

Withdrawal declined and balance confiscated due to unjustified accusations

Good morning, I am a customer from Noxwin and I am trying to withdraw money from my account for 3 weekes. First of all there are no bonuses involved! Now the history of my troubles March 25th: withdrawal request (#2633621197) for 1000.00 April 1st: withdrawal denied (2685623076) In a message I was told to withdraw in smaller amounts – what I did. April 4th: withdrawal request (#2716450779) for 300.00 April 10th: withdrawal denied (#2766212287) April 10th: correction down (#2766240314): -1779.71 followed by a message „multiple accounts“ I only have one noxwin account and never had more than this one!! So taking 1779.71 away from my account is absolutely illegal!! Contacting the chat or writing emails does not make any sense – the only answer: we will escalate your question to the department, or they are just ignoring me. And I never hear again from noxwin but denying my withdrawal or correcting down my account The amount of money in my account is 2379.71 which is a lot of money. Please help me te get my money to my skrill or bank account – if you have any questions or if you need more and detailed information, please let me know. Thank you very much. Regards < personal information removed >

Unresolved

€2,380

Payment of €200 delayed for more than 30 days

Hi, First I requested a 1000€ withdraw, 15 days and more than 10 contacts after I was told to request a withdraw with a smaller amount, and I did it with only 200€. 15 days latter my withdraw still pending and the answer is allways the same: "our finalcial department are working on it". At withdraws page Noxwin promote a 1h withdraw payment, what is not thru. My account is fully verified, btw I had requested withdraws before and they where paid. I used no bonus to play, it was my own money. I don't know if you can help me on this, but at least it's an advice for other players to avoid noxwin for now. Thanks for your help, if possible.

Unresolved

€200

Payments issues

Hello! I am waiting a payment from noxwin from a long time. I started making my first withdraw with skrill but they told me that skrill does not support my currency (BRL); pratically theay accept for deposit but at the same time whey they need to pay the currency is not supported anymore. anyway..forget. i made my second withdraw with ecopayz but didnt receive anything. so they told me to make a smaller one so i tried with just 500 BRL (150 usd more or less) and nothing happened. now i have one withdraw of 5500 brl with neteller that support BRL . this withdraw is 1 week old. i talked with atendent in chat several times and i was informed that my case as being escalated to the finance department but i never got an answer. my account is fully verified already. please help. i need my money

Unresolved

R$5,500

Delayed verification process and insufficient communication

I tried my luck with Noxwin and won a healthy sum of rougly 1800 EUR. I declined all bonus offers and played only with real money. I sent in documents for verification 2018-02-03 and was told in live chat that it would take 2-3 business days to process. Seven days later absolutely nothing has happened. They do not even bother to respond to email support and their live chat is extremely slow and plain unhelpful. I am starting to get very worried about the state of the money and if I will ever get to see them. I have done absolutely nothing wrong, yet all they do is stalling the verification process and I can only assume that they wish for me to lose the money in my account while they roll their thumbs.

Unresolved

€1,800

Withdrawal delayed for almost a month

hello I made a withdrawal 600eur on ecopayz from Noxwin on 19 December. Today is 15 January and they still didn't pay me. I have fully verified account, I made already one successfull withdrawal (205eur) more one month ago. I've been waiting since 19 December till today (15 January) for 600eur and they didn't pay me. They are answering thesame all the time "you will recieve your money soon", your withdrawal is on pending" etc. Unfortunately I cancelled my withdrawal few minutes ago by mistake :/ but I made immidiately another withdrawal ( 400eur only).So theorithically there is no any delay for my new withdrawal(400e) , because I made it few minutes ago, but if they weren't able to process my previous withdrawal (600e) from 19 Dec till today (15Jan) because I cancelled it by mistake, then I'm sure I will need help from you asap, because I don't want to wait another few weeks My total balance is 1448 eur (400e - pending withdrawal , 1048e - avaiable in account - I didn't want to withdrawal whole amount, because I think they don't like when player want to withdraw whole amount and candelay it even more than now) here are few screenshts of email from noxwin , when they answered me something like "you will recieve your money soon", your withdrawal is on pending, etc http://www.tinypic.pl/dsafmzu20l4b answer from 4 January http://www.tinypic.pl/a8rb20ivofzz answer from 1st January http://www.tinypic.pl/ocm436x7if7u answer from 15th January it's all the time the same words " you will recieve your money asap" please help me to give my money back

Unresolved

€400

Cancelled €11,455 in winnings for no reason and without any justification

This case goes back to August, but I am still not willing to accept this robbery. I've been playing for around a month or 2 on Noxwin.com last summer, with a total deposit of 4500 EUR I made my balance reach 16155,5 EUR. One day suddenly my balance was back on 4500 EUR with no reason! Noxwin cancelled all my winnings and when I asked them what happened they said I should withdraw my initial 4500 asap and they cancelled the winnings because of multi-accounting (which was just a lame excuse as I never had any other noxwin account). They closed/blocked my account after they paid me the 4500. My lawyer tried to contact several Curacao authorities but nobody could help us yet. I attached a screenshot of my winning deduction.

Unresolved

€11,456

Withdrawal pending for 2 weeks

I requested a payout for 7639,90 euro from my Noxwin-account at November 30th via Neteller. To this date, the withdrawal is still pending as "requested" and no money has been received. I went into livechat and was told that they would try to push it, but that is already more than a week ago and nothing happened. And all this while my account is already fully verified. It's time for some action please! I need this money on Neteller soon! Nowin, if you want me to do the payout in smaller installments then please respond to this topic by saying how much per week I can pay out. Please respond Noxwin!

Unresolved

7,640

Delayed payments and false advertisement

I’ve been playing to this casino lately because of their 1 hour policy and i test it out in my first withdrawal after i verified my account to them which is good, i got the money($20) withdraw in under an hour but after my first withdraw everything change meaning i dont get the 1 hr policy anymore because of the delay of their team and lost all my past winnings due to frustration and i reverse it BUT now i didnt reverse my winnings and on oct 27 i got lucky and i manage to withdraw my winnings which is $400. And support always tells me that it should be done on the same day but it wasn’t ive waited for 24 hrs and nothing.......plsss help me

Resolved

$400

€1000 payment seriously delayed, false promises

Dear, I played since some time again at Noxwin, first I asked in the Livechat if my account was still verified, and it was. After that I maked 3 deposit's, €250, €250 and €500 by Skrill, I lost all 3 and try another one, €500 with Skrill also and hitted €1000 at the Liveblackjack table. I withdrawled the money and Noxwin has a 1 hour pay-out policy, but after the hour no money in my Skrill.. I went to the livechat and they told me it will be soon, but before midnight and also they will add a bonus for the delay when it's payt. When I came back in the chat after midnight the guy told me it's not in his hands the withdrawls so he can't say when the pay me but hopefully the next day, really weird if you first promised that it will be the same day.. The livechat guy also couldn't 'flush' the withdrawal... Please pay my €1000 to my Skrill and honour your own terms! Best regards, Geert

Resolved

€1,000

Account locked

Hi, First of all i dont speak english very well so i hope you ll understand me. Two weeks ago,my account was blocked after i won about 800 euros in one day. When the account was still active I made a 50Euro selection (which never came to me even though it has the status of PAID on my account) and I was asked to verify, so I sent documents that were approved and then the support told me that I should repeat the payout 50 Euro I have already received. Subsequently, I entered a selection of 600 Euro which was rejected and my account was locked. Meanwhile, I found out that I was wrong to write my date of birth (one day mistake) when I created an account. I immediately contacted support and they corrected it in my account and then I received a new account verification confirmation. I was waiting for the department's statement, and I was informed that the account would remain permanently blocked due to the "system abuse", and no one else had spoken to me to clarify the problem. I dont know what ''system abuse''mean still. As far as the wihdraw of my balance is concerned, no one had spoken to me yet, so I am asking for all my money (1070 Euros). I do not mind permanent account blocking. They do not communicate with me at all. Thanks you

Unresolved

€1,070

Stalling payment, not respecting their own terms and conditions

I joined the casino 8.3, played and won over €8000 at noxwin casino and after sucessful verification i have had a €1000 withdrawal pending since 28.3 They state clearly on their website after verification, which they confirmed was done 15.3 they have a 1 hour withdrawal policy, that the customer will be paid within 60 minutes. I have been on chat and sent several messages but i am still not paid

Resolved

€1,000

Close my account for no reason, confiscated my 1800 EUR win

I am a verified user @ noxwin , i already had made a withdrawal with 400€ without any problems from this casino. Now after some months ive decided to play again there and deposit 30€ , had some luck with tunderstuck 2 and win 1800 euro. I made my withdrawal on 06.03. Until now i dont have received my win. About 2 hours ago i try to login and contact the support again , and what happens ? Yes , my account is closed !!!! I dont even have received 1 mail from this casino in this case. Im shocked how a casino can act like that. I hope a statement from the Casino will come hopefully. Guys in the meantime until this case is cleared i would NOT recommend to anyone play here if you want to see you winning. Seems this casino is broke.

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Here a text Chat from Support some days ago :

Teodor
Hello vidoslav ********, thank you for contacting us! How can we assist you today?
vidoslav ********
Hello
Teodor
hi
vidoslav *********
i just want to ask if there is any News about my withdrawal .. ist now more then 48 hours and i am a verified user
Teodor
sorry
not yet
unfortunately
it is in thepayment department and they will process it as soon as possible
unfortunately i cannot speed it up
vidoslav ***********
ok thank you
bye

Resolved

€1,800

Delayed withdrawals for 7 days now

I have requested three withdrawals and only one was processed and paid out to my Neteller account but other two are pending since 2nd of February. Support telling me every day that it should be processed shortly and now they are telling me that they can't help and they don't know why they are pending. Also there are no one else to contact and they advise just to wait. I never used bonuses and in fact i rejected offer for bonuses and promotions when i opened an account with Noxwin. I haven't used casino or betting since 29th of January but since 2 days ago "Casino Bonus" appeared on my profile and support also doesn't know why is there. Its really strange and i am scared to touch anything that might result in my withdrawals to be "rejected" suddenly. I really want to know what is going on and i hope you can help in this regard.

Resolved

R20,000

Delaying without reason my payments

My withdrawal is pending more thant 48hrs,28.11.2016 still status showing pending, i try to communicate in live chat most of the times they are offline, No contact number very poor customer support, i was little worried about my withdrawal still pending , three withdrawals pending 1000+1000+1000€. New users stay away from noxwin, I ask to deal with this lawlessness.My account has undergone verification

Resolved

€3,000

Free spins feature and winnings disappeared after a software glitch

i deposited 18 euro, start playing games, had about 11 euros left when tried fruit shop, the game started very strong giving me 5 spins on first bet. i then show my stack reduced to 10.20 but having 1.40 and a free spin remaining but the game kicked me out, (was using google chrome) i tried about ten times to return to fruit shop, when i returned tried to play the free spin but the game stopped again, and after that never saw the free spin and the 1.40 again, after that i entered with mozila firefox the game started but without the freespin and my winnings were no where. I contacted the chat and the agent told me that they are aware of the issue and the developers trying to fix this, and he frendly consulted me to avoid playing the games, but i had allready lost my money. Also i would like to notify the casino that it is not the first time that an identical problem appeared i was had a bonus upon my registration a year ago and a similar problem appeared although the game didnt dissapeared my winnings, the was spinata grande. I would like to ask the casino to return my 2 deposits that i made to their site since i reopened my account to them back to my neteller account, and notify me when the games as the agent told become stable

Resolved

€1