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Delayed withdrawals for 7 days now


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By nik__
9 years ago
Message on forum
I have requested three withdrawals and only one was processed and paid out to my Neteller account but other two are pending since 2nd of February. Support telling me every day that it should be processed shortly and now they are telling me that they can't help and they don't know why they are pending. Also there are no one else to contact and they advise just to wait. I never used bonuses and in fact i rejected offer for bonuses and promotions when i opened an account with Noxwin. I haven't used casino or betting since 29th of January but since 2 days ago "Casino Bonus" appeared on my profile and support also doesn't know why is there. Its really strange and i am scared to touch anything that might result in my withdrawals to be "rejected" suddenly. I really want to know what is going on and i hope you can help in this regard.
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Disputed Casino Noxwin Casino
Amount R20000

Discussion

User name
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.
User name loyalty-level-2
Hi, yes i can confirm that withdrawals are completed. However, Noxwin support didn't reply to my enquiry why previously these withdrawals were delayed for a week before rolled back by Noxwin?!
If i have to go through this process every time then this whole experience is one big nightmare, it seems one hour policy offered by Noxwin still doesn't work as advertised.
User name
Hi,

I would like to inform you that all has been paid accordingly!

Best regards,
Noxwin Team
User name loyalty-level-2
Ok, i will request payout again.

Noxwin Casino Complaint Stats

Resolved 23 / 40
Avg. Amount $1,052
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

Noxwin Casino Complaints

See all complaints for this casino
Payment is delayed beyond advertised payment time frames
I have requested a withdrawal of 82 euro on my Skrill account on April 18, 2018 and I have not yet received paid although it writes on your website a withdrawal time of 0-24 hours and on their website a payment within 1 hour. Make your withdrawals Faster! Jul 27 2017 02:13 Noxwin believes in fair gambling and that's why we just made our payouts faster than ever! Actually, we are so sure of our fast withdrawals that we are ready to compensate every player whose cash out takes more than 1 hour! For Sports betting fans - If a withdrawal is delayed with more than 1 hour, you will get 5 $ / € For the Casino lovers - In case your payouts exceed 1 hour we will credit you 20 Free Spins This Payment Policy applies only to withdrawals made by: Skrill, Neteller, Credit Card or any other E = wallet! Special Terms and Conditions of the Offer:   Only players who have successfully passed our verification procedure are eligible for the fast withdrawals! This applies only to withdrawals up to $ 1,000 / € The 1-hour option applies for withdrawal requests made between 08:00 - 20:00 CET every day. Only E-wallets and Credit Cards are eligible for fast withdrawals! Noxwin reserves the right to exclude players from the 1-hour withdrawal feature in case of fraudulent or abusing activity. What to do in case of delay? Just contact our Customer Support via live chat or email: [email protected]! After we check why the delay happened we will take the relevant actions! On a live chat, they tell me every day that the payment will be short but I do not get the money from them on my skrill account.
Status solved Resolved
€165