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Cancelled €11,455 in winnings for no reason and without any justification


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By Djet74
8 years ago
Message on forum
This case goes back to August, but I am still not willing to accept this robbery. I've been playing for around a month or 2 on Noxwin.com last summer, with a total deposit of 4500 EUR I made my balance reach 16155,5 EUR. One day suddenly my balance was back on 4500 EUR with no reason! Noxwin cancelled all my winnings and when I asked them what happened they said I should withdraw my initial 4500 asap and they cancelled the winnings because of multi-accounting (which was just a lame excuse as I never had any other noxwin account). They closed/blocked my account after they paid me the 4500. My lawyer tried to contact several Curacao authorities but nobody could help us yet.

I attached a screenshot of my winning deduction.
Bildschirmfoto 2018-01-12 um 11.00.32.png
Disputed Casino Noxwin Casino
Amount €11455.55

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Noxwin Casino Complaint Stats

Resolved 23 / 40
Avg. Amount $1,052
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

Noxwin Casino Complaints

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Payment is delayed beyond advertised payment time frames
I have requested a withdrawal of 82 euro on my Skrill account on April 18, 2018 and I have not yet received paid although it writes on your website a withdrawal time of 0-24 hours and on their website a payment within 1 hour. Make your withdrawals Faster! Jul 27 2017 02:13 Noxwin believes in fair gambling and that's why we just made our payouts faster than ever! Actually, we are so sure of our fast withdrawals that we are ready to compensate every player whose cash out takes more than 1 hour! For Sports betting fans - If a withdrawal is delayed with more than 1 hour, you will get 5 $ / € For the Casino lovers - In case your payouts exceed 1 hour we will credit you 20 Free Spins This Payment Policy applies only to withdrawals made by: Skrill, Neteller, Credit Card or any other E = wallet! Special Terms and Conditions of the Offer:   Only players who have successfully passed our verification procedure are eligible for the fast withdrawals! This applies only to withdrawals up to $ 1,000 / € The 1-hour option applies for withdrawal requests made between 08:00 - 20:00 CET every day. Only E-wallets and Credit Cards are eligible for fast withdrawals! Noxwin reserves the right to exclude players from the 1-hour withdrawal feature in case of fraudulent or abusing activity. What to do in case of delay? Just contact our Customer Support via live chat or email: [email protected]! After we check why the delay happened we will take the relevant actions! On a live chat, they tell me every day that the payment will be short but I do not get the money from them on my skrill account.
Status solved Resolved
€165