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By sudiyy
8 years ago
Message on forum
Hi,

First of all i dont speak english very well so i hope you ll understand me. Two weeks ago,my account was blocked after i won about 800 euros in one day. When the account was still active I made a 50Euro selection (which never came to me even though it has the status of PAID on my account) and I was asked to verify, so I sent documents that were approved and then the support told me that I should repeat the payout 50 Euro I have already received. Subsequently, I entered a selection of 600 Euro which was rejected and my account was locked.

Meanwhile, I found out that I was wrong to write my date of birth (one day mistake) when I created an account. I immediately contacted support and they corrected it in my account and then I received a new account verification confirmation. I was waiting for the department's statement, and I was informed that the account would remain permanently blocked due to the "system abuse", and no one else had spoken to me to clarify the problem. I dont know what ''system abuse''mean still.

As far as the wihdraw of my balance is concerned, no one had spoken to me yet, so I am asking for all my money (1070 Euros). I do not mind permanent account blocking. They do not communicate with me at all.

Thanks you
Disputed Casino Noxwin Casino
Amount €1070

Discussion

User name loyalty-level-2
Noxwin casino ignored my complaint? So I suppose that you're trying to steal money from me? Without a more detailed explanation, close the account and the end of the communication and leave my money.

If again, Noxwin will not respond, please beware if you win bigger money in a short time! You may not be able to see them anymore.
User name

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Noxwin Casino Complaint Stats

Resolved 23 / 40
Avg. Amount $1,052
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

Noxwin Casino Complaints

See all complaints for this casino
Payment is delayed beyond advertised payment time frames
I have requested a withdrawal of 82 euro on my Skrill account on April 18, 2018 and I have not yet received paid although it writes on your website a withdrawal time of 0-24 hours and on their website a payment within 1 hour. Make your withdrawals Faster! Jul 27 2017 02:13 Noxwin believes in fair gambling and that's why we just made our payouts faster than ever! Actually, we are so sure of our fast withdrawals that we are ready to compensate every player whose cash out takes more than 1 hour! For Sports betting fans - If a withdrawal is delayed with more than 1 hour, you will get 5 $ / € For the Casino lovers - In case your payouts exceed 1 hour we will credit you 20 Free Spins This Payment Policy applies only to withdrawals made by: Skrill, Neteller, Credit Card or any other E = wallet! Special Terms and Conditions of the Offer:   Only players who have successfully passed our verification procedure are eligible for the fast withdrawals! This applies only to withdrawals up to $ 1,000 / € The 1-hour option applies for withdrawal requests made between 08:00 - 20:00 CET every day. Only E-wallets and Credit Cards are eligible for fast withdrawals! Noxwin reserves the right to exclude players from the 1-hour withdrawal feature in case of fraudulent or abusing activity. What to do in case of delay? Just contact our Customer Support via live chat or email: [email protected]! After we check why the delay happened we will take the relevant actions! On a live chat, they tell me every day that the payment will be short but I do not get the money from them on my skrill account.
Status solved Resolved
€165