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Noxwin Casino - Account locked

UNRESOLVED
sudiyy Czech Republic
posted on August 20, 2017.

Hi,

First of all i dont speak english very well so i hope you ll understand me. Two weeks ago,my account was blocked after i won about 800 euros in one day. When the account was still active I made a 50Euro selection (which never came to me even though it has the status of PAID on my account) and I was asked to verify, so I sent documents that were approved and then the support told me that I should repeat the payout 50 Euro I have already received. Subsequently, I entered a selection of 600 Euro which was rejected and my account was locked.

Meanwhile, I found out that I was wrong to write my date of birth (one day mistake) when I created an account. I immediately contacted support and they corrected it in my account and then I received a new account verification confirmation. I was waiting for the department's statement, and I was informed that the account would remain permanently blocked due to the "system abuse", and no one else had spoken to me to clarify the problem. I dont know what ''system abuse''mean still.

As far as the wihdraw of my balance is concerned, no one had spoken to me yet, so I am asking for all my money (1070 Euros). I do not mind permanent account blocking. They do not communicate with me at all.

Thanks you

AskGamblers
posted on August 29, 2017.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

sudiyy Czech Republic
posted on September 1, 2017.

Noxwin casino ignored my complaint? So I suppose that you're trying to steal money from me? Without a more detailed explanation, close the account and the end of the communication and leave my money.

If again, Noxwin will not respond, please beware if you win bigger money in a short time! You may not be able to see them anymore.