Close my account for no reason, confiscated my 1800 EUR win
I am a verified user @ noxwin , i already had made a withdrawal with 400€ without any problems from this casino. Now after some months ive decided to play again there and deposit 30€ , had some luck with tunderstuck 2 and win 1800 euro. I made my withdrawal on 06.03. Until now i dont have received my win. About 2 hours ago i try to login and contact the support again , and what happens ? Yes , my account is closed !!!! I dont even have received 1 mail from this casino in this case. Im shocked how a casino can act like that. I hope a statement from the Casino will come hopefully. Guys in the meantime until this case is cleared i would NOT recommend to anyone play here if you want to see you winning. Seems this casino is broke.
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Here a text Chat from Support some days ago :
Teodor
Hello vidoslav ********, thank you for contacting us! How can we assist you today?
vidoslav ********
Hello
Teodor
hi
vidoslav *********
i just want to ask if there is any News about my withdrawal .. ist now more then 48 hours and i am a verified user
Teodor
sorry
not yet
unfortunately
it is in thepayment department and they will process it as soon as possible
unfortunately i cannot speed it up
vidoslav ***********
ok thank you
bye
-----
Here a text Chat from Support some days ago :
Teodor
Hello vidoslav ********, thank you for contacting us! How can we assist you today?
vidoslav ********
Hello
Teodor
hi
vidoslav *********
i just want to ask if there is any News about my withdrawal .. ist now more then 48 hours and i am a verified user
Teodor
sorry
not yet
unfortunately
it is in thepayment department and they will process it as soon as possible
unfortunately i cannot speed it up
vidoslav ***********
ok thank you
bye
Noxwin Casino Complaint Stats
Resolved
23 / 40
Avg. Amount
$1,052
Avg. Complaint Duration
6 days
Avg. Response Time
3 days
Noxwin Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 14 out of 29 complaints in this category have been resolved.
This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.