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Close my account for no reason, confiscated my 1800 EUR win


9 years ago
I am a verified user @ noxwin , i already had made a withdrawal with 400€ without any problems from this casino. Now after some months ive decided to play again there and deposit 30€ , had some luck with tunderstuck 2 and win 1800 euro. I made my withdrawal on 06.03. Until now i dont have received my win. About 2 hours ago i try to login and contact the support again , and what happens ? Yes , my account is closed !!!! I dont even have received 1 mail from this casino in this case. Im shocked how a casino can act like that. I hope a statement from the Casino will come hopefully. Guys in the meantime until this case is cleared i would NOT recommend to anyone play here if you want to see you winning. Seems this casino is broke.

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Here a text Chat from Support some days ago :

Teodor
Hello vidoslav ********, thank you for contacting us! How can we assist you today?
vidoslav ********
Hello
Teodor
hi
vidoslav *********
i just want to ask if there is any News about my withdrawal .. ist now more then 48 hours and i am a verified user
Teodor
sorry
not yet
unfortunately
it is in thepayment department and they will process it as soon as possible
unfortunately i cannot speed it up
vidoslav ***********
ok thank you
bye
noxwin4.jpg noxwin2.jpg noxwin1.jpg noxwin3.jpg
Disputed Casino Noxwin Casino
Amount €1800

Discussion

User name
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.
User name
The transfer has arrived today. Thank you to all

Case can be closed.

Thank you everyone
User name
Hi,

All has been paid to the user on 16th of March!

Cheers!
User name
I confirm that Noxwin has unlocked my account. I just made a payout again. I will report when the transfer has arrived

Noxwin Casino Complaint Stats

Resolved 23 / 40
Avg. Amount $1,052
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

Noxwin Casino Complaints

See all complaints for this casino
Payment is delayed beyond advertised payment time frames
I have requested a withdrawal of 82 euro on my Skrill account on April 18, 2018 and I have not yet received paid although it writes on your website a withdrawal time of 0-24 hours and on their website a payment within 1 hour. Make your withdrawals Faster! Jul 27 2017 02:13 Noxwin believes in fair gambling and that's why we just made our payouts faster than ever! Actually, we are so sure of our fast withdrawals that we are ready to compensate every player whose cash out takes more than 1 hour! For Sports betting fans - If a withdrawal is delayed with more than 1 hour, you will get 5 $ / € For the Casino lovers - In case your payouts exceed 1 hour we will credit you 20 Free Spins This Payment Policy applies only to withdrawals made by: Skrill, Neteller, Credit Card or any other E = wallet! Special Terms and Conditions of the Offer:   Only players who have successfully passed our verification procedure are eligible for the fast withdrawals! This applies only to withdrawals up to $ 1,000 / € The 1-hour option applies for withdrawal requests made between 08:00 - 20:00 CET every day. Only E-wallets and Credit Cards are eligible for fast withdrawals! Noxwin reserves the right to exclude players from the 1-hour withdrawal feature in case of fraudulent or abusing activity. What to do in case of delay? Just contact our Customer Support via live chat or email: [email protected]! After we check why the delay happened we will take the relevant actions! On a live chat, they tell me every day that the payment will be short but I do not get the money from them on my skrill account.
Status solved Resolved
€165