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Delaying small €150 payment for over a month now


This is "only" regarding a small sum of €150 but Noxwin is delaying my withdrawal for over a month now. On the 19th of April i've send in my passport etc. These were verified on the 24th of April. From here till the 10th of may I've send numerous emails why my withdrawal was taking so long. Only on the 10th of May(!) I got a message that I had to turnover my initial deposit atleast once. I did this, the same day even and contacted them again to follow up with the withdrawal. From then till now all my emails get the same reaction:

"Hi,

We have forwarded your request to the relevant department.

When we will receive any updates, we will inform you via-email.

Regards,

Noxwin"

I'm getting a bit desperate I won't see my money again.. I need Noxwin to explain themselves here. This is not acceptable. I need you to follow with the withdrawal asap!
Disputed Casino Noxwin Casino
Amount €150

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Noxwin Casino Complaint Stats

Resolved 23 / 40
Avg. Amount $1,052
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

Noxwin Casino Complaints

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Payment is delayed beyond advertised payment time frames
I have requested a withdrawal of 82 euro on my Skrill account on April 18, 2018 and I have not yet received paid although it writes on your website a withdrawal time of 0-24 hours and on their website a payment within 1 hour. Make your withdrawals Faster! Jul 27 2017 02:13 Noxwin believes in fair gambling and that's why we just made our payouts faster than ever! Actually, we are so sure of our fast withdrawals that we are ready to compensate every player whose cash out takes more than 1 hour! For Sports betting fans - If a withdrawal is delayed with more than 1 hour, you will get 5 $ / € For the Casino lovers - In case your payouts exceed 1 hour we will credit you 20 Free Spins This Payment Policy applies only to withdrawals made by: Skrill, Neteller, Credit Card or any other E = wallet! Special Terms and Conditions of the Offer:   Only players who have successfully passed our verification procedure are eligible for the fast withdrawals! This applies only to withdrawals up to $ 1,000 / € The 1-hour option applies for withdrawal requests made between 08:00 - 20:00 CET every day. Only E-wallets and Credit Cards are eligible for fast withdrawals! Noxwin reserves the right to exclude players from the 1-hour withdrawal feature in case of fraudulent or abusing activity. What to do in case of delay? Just contact our Customer Support via live chat or email: [email protected]! After we check why the delay happened we will take the relevant actions! On a live chat, they tell me every day that the payment will be short but I do not get the money from them on my skrill account.
Status solved Resolved
€165