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Withdrawal declined and balance confiscated due to unjustified accusations


Good morning,
I am a customer from Noxwin and I am trying to withdraw money from my account for 3 weekes.
First of all there are no bonuses involved!
Now the history of my troubles
March 25th: withdrawal request (#2633621197) for 1000.00
April 1st: withdrawal denied (2685623076)
In a message I was told to withdraw in smaller amounts – what I did.
April 4th: withdrawal request (#2716450779) for 300.00
April 10th: withdrawal denied (#2766212287)
April 10th: correction down (#2766240314): -1779.71 followed by a message „multiple accounts“
I only have one noxwin account and never had more than this one!! So taking 1779.71 away from my account is absolutely illegal!!
Contacting the chat or writing emails does not make any sense – the only answer: we will escalate your question to the department, or they are just ignoring me. And I never hear again from noxwin but denying my withdrawal or correcting down my account
The amount of money in my account is 2379.71 which is a lot of money.
Please help me te get my money to my skrill or bank account – if you have any questions or if you need more and detailed information, please let me know.
Thank you very much.
Regards
< personal information removed >
NoxwinKontocorrection.JPG
Disputed Casino Noxwin Casino
Amount €2379.71

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This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Noxwin Casino Complaint Stats

Resolved 23 / 40
Avg. Amount $1,052
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

Noxwin Casino Complaints

See all complaints for this casino
Payment is delayed beyond advertised payment time frames
I have requested a withdrawal of 82 euro on my Skrill account on April 18, 2018 and I have not yet received paid although it writes on your website a withdrawal time of 0-24 hours and on their website a payment within 1 hour. Make your withdrawals Faster! Jul 27 2017 02:13 Noxwin believes in fair gambling and that's why we just made our payouts faster than ever! Actually, we are so sure of our fast withdrawals that we are ready to compensate every player whose cash out takes more than 1 hour! For Sports betting fans - If a withdrawal is delayed with more than 1 hour, you will get 5 $ / € For the Casino lovers - In case your payouts exceed 1 hour we will credit you 20 Free Spins This Payment Policy applies only to withdrawals made by: Skrill, Neteller, Credit Card or any other E = wallet! Special Terms and Conditions of the Offer:   Only players who have successfully passed our verification procedure are eligible for the fast withdrawals! This applies only to withdrawals up to $ 1,000 / € The 1-hour option applies for withdrawal requests made between 08:00 - 20:00 CET every day. Only E-wallets and Credit Cards are eligible for fast withdrawals! Noxwin reserves the right to exclude players from the 1-hour withdrawal feature in case of fraudulent or abusing activity. What to do in case of delay? Just contact our Customer Support via live chat or email: [email protected]! After we check why the delay happened we will take the relevant actions! On a live chat, they tell me every day that the payment will be short but I do not get the money from them on my skrill account.
Status solved Resolved
€165