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Complaint #55 Noxwin Casino

Withdrawal delayed for almost a month

By pawpl

8 years ago

Message on forum

hello

I made a withdrawal 600eur on ecopayz from Noxwin on 19 December. Today is 15 January and they still didn't pay me. I have fully verified account, I made already one successfull withdrawal (205eur) more one month ago.

I've been waiting since 19 December till today (15 January) for 600eur and they didn't pay me. They are answering thesame all the time "you will recieve your money soon", your withdrawal is on pending" etc.

Unfortunately I cancelled my withdrawal few minutes ago by mistake :/ but I made immidiately another withdrawal ( 400eur only).So theorithically there is no any delay for my new withdrawal(400e) , because I made it few minutes ago, but if they weren't able to process my previous withdrawal (600e) from 19 Dec till today (15Jan) because I cancelled it by mistake, then I'm sure I will need help from you asap, because I don't want to wait another few weeks

My total balance is 1448 eur (400e - pending withdrawal , 1048e - avaiable in account - I didn't want to withdrawal whole amount, because I think they don't like when player want to withdraw whole amount and candelay it even more than now)

here are few screenshts of email from noxwin , when they answered me something like "you will recieve your money soon", your withdrawal is on pending, etc

http://www.tinypic.pl/dsafmzu20l4b answer from 4 January
http://www.tinypic.pl/a8rb20ivofzz answer from 1st January
http://www.tinypic.pl/ocm436x7if7u answer from 15th January

it's all the time the same words " you will recieve your money asap"

please help me to give my money back

Disputed Casino Noxwin Casino

Reason Delayed payment

Amount €400

Discussion

There are no replies at the moment.

Noxwin Casino Complaint Stats

Resolved 23 / 40

Avg. Amount $1,052

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

Noxwin Casino Complaints

See all complaints for this casino

Declined payment followed by delayed payment again

I have on NoxWin account 509.5 usd.Account is verified and I did not take bonus. I asked for withdrawal 400 usd to ecoPayz system 25/03/2018 but after a month 25/04/2018 I found my withdrawal canceled and funds transfered back to NoxWin balance. I contacted several times with support but they always told me that there is some undefinite problems and they working hard to fix them.Also now I haven't in Withdrawal History any withdrawals,but before it I see all withdrawals canceled and pending (and have a screensave with balance and transactions). 26/04/2018 I have made a new withdrawal request for all balance 509.47 usd and it is still not processed.

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Seriously delaying payments

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Delaying small €150 payment for over a month now

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Denies to pay the rest of my winnings

I have been waiting for my win since the beginning of the year. So, I won 2 150 EUR with the monthly bonus. I had my account verified, everything seemed alright. I contacted the chat a couple of times, always got the same recommendation - to wait for some kind of confirmation from the financial department. Then i splitted my withdrawal after the conversation I had with the chat. I received 1000 EUR but that was it. I wrote a few times to the casino, but all i get from the casino is to wait for the info from the financial department. Anyway, this is going a long time and nothing seems to work...

Unjustified confiscation & Delayed refund

In April 2018, Noxwin took more than $ 3,000 from my account. In the chat-correspondence operator called the reason supposedly "multi-account." I only had one account. Out of $ 3,000, 640 remained on the account, the rest of the money simply disappeared. In the chat they told me to order the remaining 640 dollars for payment. To my question, why exactly 640, they answered that it was my deposit. Deposits I made more than 2000 dollars (there are extracts from Skrill). In general, on the face of obvious cheating from Noxwin. In addition, even these 640 dollars, they still did not withdraw (a month passed). Now my account is blocked.

Payment delayed for over a month, no response

I am stil waiting for payment after now 30+ days. On March 27th I requested a withdrawal for 453,1 EUR. After about 7-10 days I contacted support (via chat) if something was wrong. They simply respond with "your request is being escalated to the finance department", etc. I wrote several emails to "email support" - no answer.

Not receiving my money, waiting over a month now

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Payment is delayed beyond advertised payment time frames

I have requested a withdrawal of 82 euro on my Skrill account on April 18, 2018 and I have not yet received paid although it writes on your website a withdrawal time of 0-24 hours and on their website a payment within 1 hour. Make your withdrawals Faster! Jul 27 2017 02:13 Noxwin believes in fair gambling and that's why we just made our payouts faster than ever! Actually, we are so sure of our fast withdrawals that we are ready to compensate every player whose cash out takes more than 1 hour! For Sports betting fans - If a withdrawal is delayed with more than 1 hour, you will get 5 $ / € For the Casino lovers - In case your payouts exceed 1 hour we will credit you 20 Free Spins This Payment Policy applies only to withdrawals made by: Skrill, Neteller, Credit Card or any other E = wallet! Special Terms and Conditions of the Offer: Only players who have successfully passed our verification procedure are eligible for the fast withdrawals! This applies only to withdrawals up to $ 1,000 / € The 1-hour option applies for withdrawal requests made between 08:00 - 20:00 CET every day. Only E-wallets and Credit Cards are eligible for fast withdrawals! Noxwin reserves the right to exclude players from the 1-hour withdrawal feature in case of fraudulent or abusing activity. What to do in case of delay? Just contact our Customer Support via live chat or email: [email protected]! After we check why the delay happened we will take the relevant actions! On a live chat, they tell me every day that the payment will be short but I do not get the money from them on my skrill account.

Withdrawal declined and balance confiscated due to unjustified accusations

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