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Neptune Play Casino

Item: Neptune Play Casino
Rating: 6.9
Author: Irena D.

Our Rating CasinoRank

6.9/10

CasinoRank

Player Rating No reviews yet

No reviews yet

Complaint Response 2 complaints

2 days avg. 2 complaints

What we like

Home to leading software providers
They have a live chat facility
Mobile friendly design
Various withdrawal methods

What we don’t like

Live chat hours are limited 06:00 GMT to 23:00 GMT
There are limited games filters

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

Neptune Play Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.neptuneplay.com/

Established

2020

Licences

Malta Gaming Authority

Company

Aspire Global International Ltd.

Affiliate Program

Eshkol Affiliates

Languages

English, German, Spanish, Portuguese

Casino Type

Instant Play, Mobile, Live Casino, Sports

Neptune Play Casino is an online casino powered and operated by Aspire Global. Players will be able to choose from many of the industries top software providers and will be completely spoiled for choice with providers like NetEnt, Play’n GO, Microgaming, Big Time Gaming and Pragmatic Play. The supports various languages and members can reach the casino instantly through a web browser or on the go, thanks to their mobile casino. Neptune Play Casino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the United States of America. This list could also include more restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

They do have a mobile version of their site as well so players can log in through their mobile devices if they wish. There’s no app to worry about because the casino can be played through a compatible mobile browser on devices that include iOS and Android. The casino has included a large range of their most popular games and features.

Security and Fairness

Neptune Play utilizes the latest 128-bit Secure Socket Layer (SSL) encryption technology to ensure that sensitive data is transferred securely over the internet to our secure server, which is protected by the latest firewall.

Finally, the casino also uses a random number generator to make sure all their games produce fair and random results every time.

Deposit Methods

Visa, MasterCard, Trustly, Euteller, Neteller, Skrill, MuchBetter, Payz, Paysafecard, Bank Wire Transfer, Skrill 1-Tap, Maestro, Sofort, PayPal, Giropay, Interac, AstroPay Card, EPS

Deposit Fees

Withdrawal Methods

Visa, MasterCard, Trustly, Euteller, Neteller, Skrill, MuchBetter, Payz, Paysafe Card, Bank Wire Transfer, AstroPay Card, Rapid Transfer

Withdrawal Fees

Withdrawal Limit

EUR 50,000 per month

Currencies

Euros, US dollars

Pending Time

0-48 hours

Withdrawal Times

E-Wallets 0-96 hours
Bank Transfers 2-9 days
Card Payments 1-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

NetEnt, Play'n GO, Games Global, NextGen Gaming, Evolution Gaming, Quickspin, Pragmatic Play, Realistic Games, Blueprint Gaming, Wizard Games, Stakelogic, Atomic Slot Lab, Authentic Gaming, Inspired, Red Rake Gaming, Red Tiger Gaming, SYNOT Games, Yggdrasil Gaming, Indigo Magic, Eyecon, Hacksaw Gaming, Ainsworth Gaming Technology, iSoftBet, GreenTube, Spribe, 1x2Games, G Games, Spinomenal, Bally Wulff, Betixon, Booming Games, Skywind Group, Gamomat, Amatic Industries, Skillzzgaming

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Players who enjoy video slots won’t be disappointed here as there are more than plenty to choose from. The casino is home to leading software providers like Play’n GO, NetEnt and Big Time Gaming so there will always be games to suit everyone. The filters in the lobby are somewhat limited so players who know exactly which games they want to try may find the search engine handy. Players can enjoy games like the Mustang Gold Slot, Thunderstruck 2 Slot, Starburst Slot, Bonanza Slot and Book of Dead Slot.

There are lots of table games here as well so players can try different games of blackjack, roulette and poker. There’s variations of all three games with small and large betting limits to cater for all kinds of budgets.

Players who enjoy card games can also try their hand at some video poker games like the popular version of Joker Poker.

Scratch card games can also be found in the casino lobby for any players who are looking for instant win type games.

Live Casino

Those who prefer the atmosphere a live dealer lounge can offer may want to play the casinos live hosted games. Each game has a real life dealer and games are open around the clock for constant entertainment. There are tables that include Live Blackjack, Live Roulette and Live Baccarat.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Anyone who needs help and assistance can contact the casinos customer support team. The fastest way to get help here is by using their live chat facility which is open 7 days a week during the hours of 06:00 GMT to 23:00 GMT. Players will also be able to email the casino should they need further assistance.

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Complaints

Read the complaints other players have left for Neptune Play Casino. Learn more about complaints.

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28k withdrawal still pending 3 weeks

I won 28k on the 31st October. I sent all relevant information in straight away proof of identity etc. Every single day I have been on live chat asking when my money is going to be approved there is supposedly no time frame I have done 2 complaints with this company the first one was 2 weeks ago there sent me an email back yesterday with what there say on live chat which is always ‘wait for an email’ I have been waiting on this email for 3 weeks to say this has been approved I’ve asked them if there is anything more I can do? This casino has no contact number it’s like I’m talking to a bot on live chat and on email there constantly telling me the same thing over and over. I did get told this wouldn’t be weeks for approval and also I would receive an email straight away and it took 2 weeks for them to email me. I think I’ve been patient enough now there have now locked me out of my account. I looked them up on the internet and I’ve come across them on trust pilot and there mostly all the same reviews on there I need some help with trying to get my withdrawal sorted as they are giving false hope every day.