Neptune Play Sportsbook

Editor’s View

Neptune Play is a site with plenty to offer sports bettors. It offers competitive odds, a healthy selection of sports betting markets, a generous loyalty program, and more. Our biggest issue with the site was the restricted live chat hours. In this Neptune Play review, we are going to break all of this and more down in more detail. 

General Information and Safety Details About Neptune Play 

Neptune Play is an online sportsbook that has been on the market since 2020. Aspire Global International owns and operates the site. It also owns several other major brands, including Mr Play Casino, Magic Red, and more. Neptune Play is a hybrid site, allowing players to flick between its sportsbook and online casino sections with ease. 

Neptune Play is licensed and regulated by the United Kingdom Gambling Commission (UKGC) and the Malta Gaming Authority (MGA). These are two of the most respected licenses in the industry. Both regulators are extremely thorough and well-known for prioritising their players’ safety. 

Neptune Play Payments and Withdrawals 

Neptune Play provides a healthy selection of banking options for punters. You can deposit using Visa/Mastercard, Instant Banking, PayPal, Maestro, Softort, Skrill, Neteller, Paysafecard, and more. 

The site has a minimum deposit of €10, with the minimum withdrawal being the same. The speed of your withdrawal will depend on which of the Neptune Play withdrawal options you selected. 

If you are a crypto-bettor, unfortunately, there are no crypto-deposit options here. Players in the UK should also be aware that they can not deposit and withdraw using credit cards. 

Betting Features Available at Neptune Play

Neptune Play has a small but mighty selection of betting features that its players can take advantage of to boost their experience. 

• In-play betting: If you want to get involved in some live-betting action, Neptune Play has a healthy range of in-play markets for you to enjoy. During this Neptune Play sportsbook review, we found the live betting odds very competitive and up-to-the-second. 
• Live-streaming: If you want to witness your bet play out, you can use the live-streams provided by Neptune Play. Like most sports betting sites, the operator is not able to offer coverage of major leagues and events, but you will find plenty of horse-racing streams, as well as other popular sports like tennis and golf. 
• Cash-out: The Neptune Play cash-out option gives players the opportunity to exit their bets early. For example, if you are minutes away from your bet winning but there could be some late drama, you might want to use the cash-out option to take a portion of your winnings, as opposed to losing them all. 
• Price boosts: Neptune Play also likes to up the ante by offering price boosts. This can happen in both in-play and future markets and can be an excellent way of boosting your winning potential. 

While these features are all great, it would be nice to see Neptune Play add some additional features to the mix. Bet builders, for example, are extremely popular in the UK market, and the operator could definitely attract more customers by adding one. 

Most Popular Sports at Neptune Play

Given that Neptune Play is licensed and operational in the UK, it should be no surprise that football dominates the sportsbook. There were over 1,200 markets available during this Neptune Play review, with punters able to bet on top leagues and competitions from around the world. 

Boxing is another hugely popular sport in the UK, and the site covers it extensively. Major upcoming matches are heavily featured, and price boosts and competitive odds are offered. 

Speaking of the odds, we found the Neptune Play odds to be extremely competitive, with the site offering excellent value, especially for future markets. 

Neptune Play Customer Service and User Experience

Neptune Play’s website has a modern and very user-friendly design. Players can easily switch between the site’s main areas, with the online casino and sportsbook being accessible. 

The Neptune Play mobile sportsbook is also a joy to use, with the menus all being well-optimised and many of the features being easy to locate. For this Neptune Play review, we tested the mobile site on Android and iOS and found that it offered the same top-tier experience on both. 

Signing up for a Neptune Play account takes minutes, and the site has a detailed but noninvasive Know Your Customer (KYC) process. As a UKGC and MGA registered site, players can rest easy knowing they are safe and that the process is designed to protect them. 

Unfortunately, while there is a live chat option, the site operators have limited customer support hours. Punters can only reach out to the team between 8 a.m. and 00 a.m. CET. This could cause some customers issues, especially if they are betting overnight. There is a phone line and email service available. 

Neptune Play’s Best Offers

If you are a new customer, you can take advantage of the Neptune Play sign-up offer. This offer is worth €10 when you deposit your first €10, and the site also provides customers with 10 free spins to use. 

The site also has an excellent customer loyalty scheme, with punters being rewarded for more consistent play. 

However, the rest of the site's promotions are heavily focused on the casino section, and there were no ongoing sports promotions at the time of writing this Neptune Play review. 

Neptune Play’s Commitment to Responsible Gambling

Neptune Play takes its commitment to responsible gambling very seriously. As a UKGC-licensed site, the operator is required to encourage players to set deposit limits on their accounts. You can do this when you sign up for your Neptune Play account. Alternatively, you can do it in your account settings at any time. There is also access to a range of charities and support groups to help any players who may be struggling with addiction. 

Final Verdict on Neptune Play

Neptune Play is a good online sportsbook. We were particularly impressed with the site’s selection of markets, as well as its competitive odds and comprehensive live coverage. However, we would love to see the operator extend its customer support hours and perhaps provide more betting features and promotions for sports bettors. Overall, though, Neptune Play is a good site that we are happy to recommend.