National Casino

Three missing deposits total 95000 INR

Ft500,000

Withdrawal delay issue

I am filing a complaint against National Casino regarding my delayed withdrawal and repeated verification requests.

I requested a withdrawal 6 days ago, and the status is still showing as "pending". Despite contacting customer support multiple times, I have not received any clear explanation or estimated timeframe for the delay.

Furthermore, I am being repeatedly asked to provide deposit verification documents. I have already submitted the required transaction proof with all necessary details, including amount, date, account information, and owner name. However, the same documents are being requested again.

This situation is causing unnecessary delay and raises serious concerns about the handling of my funds. I have fully cooperated with all requirements, but my withdrawal remains unprocessed.

I kindly request that AskGamblers investigate this matter and assist in ensuring that my withdrawal is processed as soon as possible.

Thank you

Rejected

I have had an extremely frustrating and unacceptable experience with this platform. I have three missing deposits: ₹20,000 pending since last Saturday, ₹50,000 since last Wednesday, and another ₹25,000 also missing since yesterday. Despite providing bank statements, payment confirmations, and all required proofs, the support team keeps saying the issue is “escalated” but cannot give any timeframe for resolution.

Is this even acceptable? How can deposits simply go missing for days? It should not take weeks to trace payments that were successfully debited from my bank. I’m repeatedly asked for documents, and at this point it feels like I’m being treated as if I need to prove my honesty, rather than the platform taking responsibility. What’s next—do I have to swear an affidavit to prove I paid?

If your payment providers have issues or have defrauded you, why should customers suffer for it? This is not the customer’s fault. A reliable platform should either credit the amount promptly or refund the money from its own pocket while resolving issues internally.

This situation is absolutely pathetic and unacceptable. If my money is not refunded immediately, I will proceed with a police complaint for fraud, escalate the matter to the relevant gambling authority, and send a legal notice. No legitimate platform should operate this way.

National casino no withdraw

₹95,000

I can’t withdraw, my account verified didn’t accept a bonus, all their methods of withdrawing say error if it loads it says accepted then come it comes back into my account saying it’s my banks issue and I’ve rung my bank and they said it’s nothing on their end, after 20+ failed attempts every time it fails there’s another excuse in my emails every time or usually it just doesn’t process and says error, the bot support team has a different reason every time from why it isn’t working saying my details are wrong or I need to deposit again or use another card??

Account never gets verified and delay withdrawals

$2,400

I made an account at Nationalcasino on 17.03.2024 and deposited money to play casino.

After winning 2000 euros, decided to make withdrawals. But this was no simple matter! I had to verify the account, so I tried to send all the documents they requested.

They asked for 3 months' account statements from my Bank, a photo of my ID and a paycheck, after I tried to upload my documents on their page, so do not accept PDF file. so then I had to take screenshots of all my documents to submit as JPG files.

So this was a very demanding process for me, but after I uploaded all the images, they asked me to submit bank printouts as a PDF file via email, which I did too.. However, after waiting for the withdrawal since, 22.03.2024, none of my documents have been approved or my withdrawal of 2000 euros has been approved!

Now I'm getting impatient and annoyed, since they've asked me to send so many documents but never approved any of them! can you help me solve this problem???? I'll send along some screenshots of the conversations I've had with support by email, so you can see what's happened!

€2,000

Casino will not pay me

This casino has refused to pay me my $1400 for 8 months now. Over 30 emails back and forth with the ‘financial team’ and Live Chat messages. They keep saying the banking details are incorrect yet I have spoken to my bank on 3 separate occasions, each time they have told me they do not stop payments and said they see no attempt made to pay me by the casino. I even asked them to look at the withdrawal information to make sure I’m not making any mistakes and they confirmed all my details are correct.

All my information is correct, all documentation verified, twice.

I tried once more on the 3rd of February and still the same story.

I have no outstanding wagers, no bonuses to play, etc. I’m at my wits end with this Casino as it seems they don’t intend on paying me.

Wont reply, wont pay, terminated my account

$1,400

After more than 2 weeks of of continuous effort trying to withdraw $2000 from this casino and having several failed withdrawal attempts due to incorrect bank details and having too many registered bank accounts (I only have one) even though my account and identity were verified and accepted national casino refused to pay me my winnings.

I've been tirelessly sending and receiving emails until today. I had had enough and said how much I could do with my money over Christmas. The casino terminated my account and won't reply to my emails. I've definitely deposited more than $2000 and I have no outstanding wagers or anything that would interfere with me receiving my withdrawal. Not very impressed.

No Such Document that I am aware of

$2,000

Hello

I am having great difficulties with National Casino.

I put in for a withdrawal of my winnings and of course they wanted to verify my account. I am use to this process and have gone through it ten or more times at other online casino, utility bill, driver license and screenshot of online banking and or bank statement so I have four approved documents with National.

However they insist on seeing a time of deposit? Nowhere in my online banking or anyone else's that I have asked here in Canada does it show a transaction time, only the date. I phoned my bank and asked if I am missing where to find this information and was told nowhere does it show the time, just the date.

I receive an email (attached file) from my bank every time I send an etransfer to a casino and that shows the amount, transaction number, date, time with the Interact logo perfect! so I screenshot that an sent it to them and they rejected it as ":invalid document" I have tried contacting them through emails many times and it's like they don't even read what I writing they just keep sending me back the same response which I copied and pasted below.

Please I need my cash so if there is anything you can do to help, it would be greatly appreciated.

Kind Regards

Jeff

Dear Player,

Thank you for contacting us!

To proceed with your withdrawal, please upload a proof of deposit - a screenshot of a single detailed transaction with the amount deposited, date, account number/chequing number and time of transaction. Also, please upload a screenshot of your bank account with the account number/chequing number and holder's name visible.

Please upload the requested documents to your casino profile and request a new withdrawal so our finance department will be able to check your uploaded documents.

$800

Don't pay and ignore

My name is Jakub < surname removed >.

National Casino rejected my withdrawal request of 6200 PLN 5 times. Each time they have another excuse:

"use different payment method"- I did Mifinity and LuxonPay; they rejected again
"wihdrawal are currently not possible, wait 2 hours"- I waited 8 hours they rejected again without explanation
"your case was forwarded to another department You will get reply over email" - I got no reply

I made official complaint. They didn't reply. As they simply ignore me I guess my complaint is justified.

Regards,

Jakub < surname removed >

Casino mail I used: < email removed >

zł6,000

National Casino Complaint Stats

Resolved 8 / 8

Avg. Amount $1,403

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

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Player Rating

9.2/10 ● 138 reviews

AI-Generated Summary of Our Player Reviews

Players appreciated the clear and user-friendly interface, which made navigation and gameplay enjoyable. Many also highlighted the fast withdrawal process and the helpfulness of the support team, contributing to a positive overall experience.

Top Reviews From Our Players

Jeb8

10/10

This is a bullseye! A perfect 10 out of 10. National Casino ticks all my boxes: a great selection of quality slots, nice bonuses, and a simple and fast withdrawal process, all on a smooth and user-friendly website. There’s nothing extraordinary here, but everything works exactly as it should!

Thank you for the stellar review! We're thrilled to hear National Casino meets your expectations with smooth functionality, quality games, and fast withdrawals. Your satisfaction is our priority—happy gaming!

National Casino 1 year ago

Yasimir

10/10

National Casino stands out for its user-friendly interface, with well-labeled categories and filters. The deposit bonuses feel generous, too. The only letdown: I wish they offered more languages on the site, as not all my friends find it easy to navigate in the default one available.

Thank you for your feedback! We're glad you enjoy the interface and bonuses. Happy gaming!

National Casino 1 year ago

FORDERRR

8/10

Nice casino with a good range of games. Registration and verification were easy. However, the quality of support could be better. Many deposit methods were immediately available to me, so I give it a like for that.

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National Casino 1 year ago

Dolenka83

10/10

A lot of games, support all the time, and good bonuses. A lot of payment methods. Fast withdrawals. Great bonuses. A lot of different providers. Support 24 hours

Thank you for your great review! We strive to provide the best possible experience, and it's wonderful to know that you're satisfied with our bonuses and variety of payment options. We look forward to continuing to provide you with top-notch service!

National Casino 1 year ago

Shafil

10/10

National Casino offers fantastic slots and table games, with plenty of bonuses to keep it exciting. I've withdrawn my winnings a few times now, and the process has been hassle-free every time.

It would be nice if they offered more payment options, but overall, I'm very satisfied. The mobile app works well, which is great for when I want to play on the go.

Thank you for your feedback! We're glad you're enjoying the slots, table games, and bonuses and that withdrawals have been smooth. Your satisfaction is important to us, and we’ll keep striving to enhance your experience!

National Casino 1 year ago

Kl1nton

9/10

I've been playing at National Casino for six months, and their quick response to queries is commendable. The bonuses are fair, and the withdrawal process is incredibly fast. Solid experience overall.

Sometimes some games don't work and it's annoying. I contacted the support team, and they resolved the issue, but it happens again and I really hope they fix it.

Thank you for your feedback! We are glad you are happy with our fast support, bonuses and withdrawal speed. We appreciate your patience and continue to work on resolving this issue to make your experience even better. Thank you for sharing!

National Casino 2 years ago

PrinSS

10/10

Every win at National Casino has been followed by a quick withdrawal. Their process is so efficient. I've never waited more than two days to see my winnings. This casino respects it's customers by ensuring fast transactions every time.

For me, the most important advantage of spending my time is a casino is withdrawing funds. Everything here really works smoothly, so it's ideal for me.

Thank you for your feedback! We are happy to hear that you are satisfied with our process's fast payouts and overall efficiency. Your satisfaction is our top priority, and we always strive to provide convenient and speedy transactions. Thank you for choosing us, and we're glad your experience at National Casino was perfect!

National Casino 2 years ago

SmokePlumes

10/10

National Casino has been a refreshing experience. They offer an extensive game library and the site's performance is consistently high-quality, with no lag or glitches. Their proactive support team effectively addresses and resolves any technical issues swiftly.

I use the platform every day and haven't noticed any problems. All functions work properly and don't raise any questions. I'm glad that I was able to find a site that is a pleasure to play on.

Thank you for your wonderful review! Your enjoyment of the game is our greatest reward and we will always endeavour to maintain this level. Thank you for choosing us and we are glad that playing on the platform brings you pleasure!

National Casino 2 years ago

Inactive user

2 years ago

1/10

Bonuses for long players 20 spins on bet 0.05 euros , chat talking like bots, VIP status is hacked , 20 euros spins is 1 % for next level, I spins for 100 euros and my percent not go 5 % more, is go only 1 % , is hack , bonuses for players is very low, not recommend this casino , just find another.

Thank you for your feedback. We are sorry to hear that your experience did not meet expectations. We want you to know that your comment about the bonuses and VIP status progression system is important to us and we will be sure to pass it on to the team for their consideration. We are committed to improving our service and offerings for all players. If you have any further questions or concerns, please contact our support team - we will endeavor to help.

National Casino 2 years ago

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